The rooms were clean and comfortable, the breakfast buffet had many options of hot and cold items. I loved the location even though it wasn’t near the downtown waterfront. The neighborhood had a comfortable safe neighborhood feel that we took advantage of and walked all around. The hop on hop off bus was directly across the street as were two grocery stores. Lots of other shops and restaurants as well. We were able to use the bus to get back and forth to the touristy sites at the waterfront easily and then enjoy the quietness of the location of the hotel. Picture of the hotel taken from the Tower Eye and the view from our room.

nothing comes to mind

Room was good and check in staff good, Grace and her colleagues in the dining/bar area were excekkent. Quallity of food served was excellent at breakfast and dinner. Howver the dinner menu stayed the same perhaps a daliy special menu boardcovering a couple of dinner selections would be a good idea. We ate breakfast and dinner on our stay of 2 nights.

Price of room a little on the high side given the location of the hotel-willing to pay say about 10% less say around AUD 350 per night.

Staff were amazing, allowed us to check in early and check out late. Room service was delicious and all staff were friendly and accommodating. The room was a great size for 4 people and had everything we needed. Location was perfect with many cafes, fast food and supermarkets nearby. Train station to city and airport also right there! Everything about this hotel made our trip so easy and stress free

My only complaint and it was nothing major, was the water pressure in the bathroom sink needed fixing and the shower head was very high and not adjustable! The elevator also felt/sounded like it was going to break down but never did.

The view if the opera house and Harbour Bridge was fantastic. The location meant it was a lovely 25min stroll past the warships and through the botanic Gardens to get down to the opera house and circular Quay. They gave the kids free ice cream literally 24/7 so my children thought it was fantastic!

The sofa bed in our suite wasn't really big enough for our kids to share comfortably. We'd been in places previously where the sofa bed was a different design and gave them ample space. If 2 adults were sharing it I doubt it would be big enough.

Very well situated. Within walking distance of areas I needed to visit and also to transport. Very comfortable room and surprisingly large with a very nice view over the Opera House and Harbour Bridge. Bathroom was clean, well-kept and well stocked. All hotel personnel I dealt with were polite and helpful.

Unfortunately, the Wi-Fi in the room was very poor at times. I lost a consultation and fee (although that was later refunded) because the hotel Wi-Fi kept cutting out. The front desk was able to have the signal to my room 'boosted', but that only seemed to last a couple of hours. I think that considering the price of the room Wi-Fi these days, should not be an issue. I think the breakfast buffet - for a price of $30 at the time of visiting - was pretty under par and needs improvement. It was the usual fairly bland, uninspiring bane-marie buffet although I think an omelette freshly cooked was available. I was disappointed.

Location is excellent. So many bars, restaurants, cafes, shops and grocery stores nearby. Not touristy though. Local businesses. Also the Kings Cross markets have great breakfast options and the best cakes. Train station right next door.

There is no nice place to sit for a night cap on the way back in from dinner. A cosy corner with some lounge chairs and low lighting would be great. Not so pleasant sitting at the breakfast tables.

The staff were extremely friendly. The room was generously sized and the view was amazing! The bathroom was big with lots of bench space and the water pressure was really good. The carpark was easy to access, with large spaces to accomodate our SUV. The hotel is so close to Kings Cross and the train station entrance is next to the hotel so super convenient. I’d stay again!

The room a little bit dated but nothing you couldn’t get past.

Lucy at the front desk deserves a commendation. She instantly made us feel valued and like VIPs the moment we started check in. Having that quality of person on the front desk is essential. In fact, she should be offered a promotion as a customer relationship ambassador for the organisation. I used to live around the corner so it was good to be back in the hood and staying at such a well organised and comfortable hotel. Thanks again for a great stay. We will be back and will definitely recommend to others xx

The room was exceptionally clean and the bed and bed linen was comfy, and we had a bit of a view as well which we weren't expecting so being able to see the fireworks was a bonus

More power outlets/ bedside power outlets would have been nice so we could both charge our phones etc. In addition to the one at the desk, I had to charge my phones in the bathroom and behind the TV. We were in the standard room but would probably opt for a better room in future because the bath is very small.

The location is so close to the train network and close to shops, cafes and restaurants. We went for the Taylor Swift show and I love that the hotel played Taylor Swift music the whole weekend and had the Taylor cardboard cut outs, it was some initiative that was highly appreciated.

The rooms were on separate floors, and it was hard to get to the kids' room with the lifts that require separate access tags for each floor, we were on floor 3 and they were on floor 5.