I had an amazing stay! The room was spacious, clean, and beautifully decorated, with a cozy atmosphere that made me feel right at home. The bed was incredibly comfortable, offering the perfect mix of firmness and softness for a great night's sleep. As for the breakfast, it was absolutely delicious, with a variety of options that catered to all tastes, from fresh pastries to healthy choices. The staff was also incredibly friendly and attentive, making sure my stay was as enjoyable as possible. I would highly recommend this place to anyone looking for a relaxing and comfortable getaway.

Overall, my stay was fantastic! The room was comfortable, the staff were friendly, and the location was perfect. The bathroom was a little on the small side, but it was still clean and functional, so it didn’t take away from the overall experience. Everything else was great — the bed was great, and the breakfast was a wonderful start to the day especially being warmly greeted and looked after by the staff. I would definitely stay here again and highly recommend it to others.

Fabulous location! We have stayed here previously but since then they have refurbished the rooms. They look great, they are functional and comfortable. We used the gym and it was clean and adequate. Staff were very welcoming. And the lifts were always quick. We had a great stay and could not fault the service and quality of the room. We loved all the new fancy gadgets in the bathroom. We will be back! Thanks

Unfortunately, our room overlooked the Phillip Street laneway, which is off-putting, as it is filthy (not the hotels' fault). I would think the council should be checking this area, as it at the back of shops and full of vermin and birds congregating over the rubbish that has been dumped. Again, not the hotels fault!

Park Royal Hotel Review Had a great stay at the Park Royal Hotel. The bed was super comfortable, making for a great night’s sleep. The gym, while not huge, was well-equipped and perfect for a quick workout. The location is fantastic—really convenient and close to shops. I had to leave earlier than planned due to personal reasons, and the hotel was kind enough to refund my last two nights. That level of understanding and customer service was greatly appreciated. Would definitely stay here again!

We were allocated a brand new suite which was beautiful, no one had stayed in it before. It was extremely clean and comfortable with minimal noise. Staff were all very pleasant to deal with in all areas of hotel and very accommodating.

The first room we were given was extremely dirty, had not been cleaned or cleaned properly. There was blood and faeces on the floor next to the toilet, used tissues between the bed and the window, but we were moved to a brand new suite when I showed reception the photos. The disabled toilets were locked. Please unlock them so they can be accessed by all who need them.

The king size bed must have been bigger than a king. There was so much room. The room was well laid out with a comfy lounge in the corner. A small fridge and power points everywhere so it wasn't hard to charge anything. Shower was great with the rain water head. It was worth staying there for the breakfast. Huge range of things to eat and drink.

at breakfast it took staff a long while to top up the milk and correct an error on the coffee machine. The remainder of the breakfast was fantastic. they seemed to be under staffed on the morning.

The upgrade to the renovated room was very nice. Comfortable king sized bed and a good sized room. The lighted bathroom mirror and the fog touch screen was a nice feature and the filtered tap water in the bathroom was clean. Great water pressure in the shower and good switch between overhead and hand piece option. The Park Royal bathrobe and slippers were a nice touch.

The sofa lounge that was there was pretty solid and the colour of it didn't quite match the rest of the decor in the room. Bathroom runs on the small side and there were no towel railings to hang up even a small face or hand towel.

Ask for the brand new renovated suites as the older rooms are not very clean. The hotel housekeeping has definitely declined. The new rooms are lovely. They are also above the current renovation noise so it’s not as loud. Staff are very friendly. Great location if you want to be close to restaurants. Ferry is just down the road. Walking distance to Westfield and train station.

We were originally allocated an older room which was filthy but the next day was moved to a new suite. The housekeeping section really needs an overhaul as the room was not to any hotel standard let alone PARKROYAL. I’ve stayed in backpacking accommodation much cleaner than our original room.

The room was modern and clean, with a spacious shower and hot water. There was enough space for me and my friend. The bed was comfy and large. I enjoyed the food and drink offered at the hotel bar. I loved the location of restaurants close to the hotel as well as public transport. The event facilities were terrific, and I loved the lobby.

There was an issue with the room lighting. All the lights in the room turned off for five seconds, and it happened twice. I reported this to the reception desk while I was checking out. Other than that I was happy with my stay.

I had an amazing stay at this hotel! The entire property was impeccably clean—everything felt spotless and well-maintained. The aesthetic was absolutely stunning, with a beautifully thought-out design and layout that made every corner of the hotel feel inviting and functional. The service was truly exceptional; the staff went above and beyond to make my stay memorable. Everyone I interacted with was polite, friendly, and genuinely caring. I can’t recommend this place enough—it exceeded all my expectations

Very spacious room, very clean and comfortable bed. The front desk staff were super helpful and friendly. Everyone I encountered had been very friendly and polite. The price was not too bad for 2 nights in the centre of parramatta and very close to all the restaurants.

The pool is very small. It is definitely one to float around, not for lap swim. It is also very icy cold. The safety gate into the pool also looks like it had not been cleaned from multiple children spraying their food everywhere.