We had such a fantastic experience while staying at the Emerald Inn. The staff were so friendly and welcoming and couldn’t do enough to accommodate us. The facilities were clean and tidy, well kept and spacious. We had plenty of room for us and our two children and had no issues allowing them to play and explore our room as it was safe and clean.

The only issue we had was that the spa bath wasn’t working however this wasn’t a major issue.

Executive apartment was clean, tidy and comfortable. Alison, the host was lovely and helpful. She provided a basket of Easter eggs which was a nice touch. A quiet location and provided blackout curtains.

Nothing really. Maybe have 2 chairs outside but we did not use the area anyway because it was much nicer inside.

Extremely comfortable, very roomy, lovely and clean. Able to self cater with kitchenette. Convenient parking. Beautifully presented property with lovely gardens. Also able to do a load of washing and use the outdoor clothes line which was fantastic after arriving from the dusty outback. Loved the bath too!! Alison was so friendly and able to answer all questions.

Not a fault of the accommodation provider but smokers in the common area just outside our room meant we couldn't have windows or doors open. Would perhaps make this a non- smoking area?

Allison was fab. We’d made good on the road meaning we’d arrived a couple of hours earlier than planned. We asked Allison where we could find a laundromat and she said she’d come meet us straight away as the room had laundry facilities. We really appreciated that

Only negative was the mattress was not that great -the mattress on the sofa bed where our teenage daughter slept was v good though

Great location and handy having a washing machine and dryer in the apartment when you've been travelling for a few days.

For some reason both the WiFi and 4G reception were very poor. Had to walk out into an open space for decent service and Netflix had to render several times during the movie. Very annoying.

Good, central location, friendly and helpful staff , clean, quiet, well-serviced unit with on-site parking.

The unit would have been much more comforable with two travellers rather than three - the sofa bed takes up a large part of the living area.

Very friendly and helpful staff on arrival. The room was superb. A huge and comfortable bed helped with a great night's sleep! Very modern and clean furnishings. Great location within walking distance to local pub/restaurant and shops.

Staff went above and beyond! The room was fantastic and had everything we needed! Highly recommend! I really enjoy the little washer and dryer and being able that clean our clothes after a long day driving. Bed was so comfortable even with my 4 year old taking up most of the bed.

The only criticism I have would be that the milk containers are too tiny but I like a lot of milk in my tea and coffees. And sad that the rooms won't have bath tubs any more.

Ease of checking in. Staff very friendly and professional. Hotel was very quiet and restful.

It wasn't a dislike but a comment on the pillows. While soft they weren't as supportive as I like. My family travelling with me said the same thing.

The location of Emerald Inn is perfect, away from the bustle of being in the middle of Emerald tucked into a side street for a quiet and enjoyable stay.

Honestly nothing can be improved, it was an amazing unit with superb facilities and accomodation.