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The bedding was not clean. Pillow cases smelt like saliva and no flat sheet just a thicker sheet on top.lookslike staff did not replace the bedding. Very very disappointed. I didn't stay at the hotel only my family and I was very angry they didnt call housekeeping at 11pm at night. Saturday the driver who took my family back to the car was speeding in the golf cart. When my dad asked him to slow down he ignored my dad and then my dad had to ask him excuse me do you understand english then he answered but continued to speed. People can fall out and get killed and we had small children and my parents who are in their 70s. Drivers need to be told to slow down.

The buffet breakfast was amazing. The staff were very friendly and helpful. The pools and surrounding gardens were lovely with kangaroos Infront of our room. Walking distance to Sanctury cove Shops and golf courses. We were spoilt with a bottle of bubbles on arrival in our room as we mentioned it was a special occasion! This was a nice touch:)

The rooms were located separately from the reception which was ok until it rained! A covered walkway would have been nice - especially when I had just dressed up to go out for dinner and done my hair. There were no umbrellas at all in our room. Maybe

The location, the food, the facilities, the staff, the food were all amazing. It has excellent customer service, as every staff member was very accommodating. The gardens were immaculate, the fridge, tea & coffee, bathroom supplies were fully stocked. We both really loved the breakfast buffet, the pool bar pizza tasted so good and the dinner at the Fireplace restaurant was amazing. The staff at the restaurant were extremely attentive. We were given a lift on the golf cart to the local village, which we both appreciated.

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Spacious rooms with comfortable beds and pillows. Dinner at Fireplace was really lovely for our anniversary. The food was delicious and Dee was exceptionally friendly and provide great service.

Shampoo and conditioner attached to wall in the shower, so out of reach for taking a bath unfortunately. On arrival at Country Club to use the sauna, my husband was informed he needed to have brought a towel and a deposit for a locker. The staff member on duty reluctantly found a towel for him as he wasn't aware of this before heading there. There was no cold water available or bags for wet swimmers, unusual for a leisure club.

The rooms were really lovely - clean, bright and modern. The staff were amazing, especially at breakfast and when we checked out. Would definitely come back to stay at the InterContinental. Our breakfast was included in the price and was absolutely amazing! We used to be taken by buggy to the restaurants at Sanctuary Cove and the guys dropping us off and picking us up were incredible and so friendly and helpful.

Perhaps could do with a bit of updating in certain areas. A bit understaffed in the bar area and unfortunately we would not recommend The Fireplace restaurant. Food was average the the 2 young waitresses were doing their best, but the 2 people (chefs) behind the counter where the fireplace is looked like they really didn’t want to be at work!

Club lounge and high tea and cocktails. The complimentary wine and handmade chocolates for birthday celebration with card was fab. The cockatoos, bats and kangaroos. The awesome lagoon.

Vegetarian option for high tea was a cold aubergine sandwich!!! Then canapés was aubergine on a stick! Both disgusting. When you are a vegetarian it does not mean you would suddenly like to eat gross cold filthsome aubergine! I HATE aubergine as does every vegetarian I’ve ever known. Don’t punish us for our ethics!

Check-in very efficient. Room was brilliant - much larger than I was expecting. Facilities are excellent, lots of choices. Very professional and friendly staff, particularly the pool/lagoon waitstaff. Food and drink selections were very good.

The water in the lagoon pool could have been a little cleaner. The breakfast service was very hectic - obviously peak time for groups of families.

The location is lovely. The grounds are beautifully maintained, and the natural beach swimming pool was stunning and lovely to swim in. The gym at the country club was also of high quality, just a little far to get to promptly in the mornings. The catered food for the event was of high standard and much appreciated. The staff were slways polite and helpful and seemed happy. Cleanliness of the rooms was impeccable, and the features in the rooms were of high quality and standards.

The breakfast was lovely, but overpriced for smorgasbord and tea/coffee was not included. We didn't receive any invoice, just what appeared on our bank statement. A breakdown would have been appreciated. Considering that they were fully booked, there seemed to be a shortage of staff to attend to everyone's room service requests. We were there for a coaching session, which ran into long hours of the night, and the kitchen was inundated with late night requests. Nowhere else was open within walking distance. We didn't bother ordering on 2 nights. Staff to seat the guests in the morning for breakfast were also in short supply, meaning there were ques to start the morning.

Staff were so friendly and helpful. Beautiful place to stay. We had a dinner package and due to a function being on we had to change restaurants. When we arrived at new restaurant it was full, Cedric served us and we told him about the package. We sat at the bar got complimentary drinks while we waited and ended up in a private room for dinner. Cedric went above and beyond, checked on us regularly throughout dinner. Very impressed with the service.

Location, staff at Cove cafe, especially the chef Casey were very helpful and attentive for my kids with food allergies. This was greatly appreciated. Lovely pool. Beautiful grounds and buildings.

Male staff member on reception on 21/09 late morning with a French name, lacked kindness in interaction. I enquired about amending our reservation due to a family emergency. He gave me the correct information in redirecting me to booking.com, but with no acknowledgement or concern. I was visibly crying. A few words of kindness would have made a massive difference here. In contrast - the service from booking.com was fabulous. Thank you.