Beautiful hotel. Comfortable beds and quality bedding. Spacious rooms with attention to detail. Has a gym and an awesome pool on the first floor. Has IGA behind it and backs on to Langley Park and the river.

They need a $200 damage deposit at check in and this is not listed on booking.com. There was no sympathy from the staff regarding this sudden expense. I had read all the room policies before attending and this is not on there. Our room backed on to the lift, meaning we could hear the lift constantly, but it just sounds like loud wind so wasn’t too bad. The breakfast costs $38 per person per morning. That is an obscene price and I’ve never had to pay that much before for a hotel breakfast.

Everything was great, especially the lady on reception when I checked in. She was very helpful

Perhaps the noise level between rooms. My neighbour decided to run a bath very early on Sunday morning and it sounded like the bath was actually being run in my room

The comfort and the cleanliness of the room. The buffet breakfast, which was included in my room rate, was excellent with wonderful staff.

The unprofessionalism and the disrespect shown by Yulia, who is one of the front desk staff towards me. I did make a complaint to Sirrus, who said he would speak to her. Did not receive an apology from Yulia. Angel and May handled the situation with professionalism and respect after they realised I was not impressed and quite upset by Yulia's behaviour towards me and how she questioned my booking. It was obvious that Yulia showed more respect and friendliness to people of European descent.

Still has the Hyatt look and feel. Rooms are a good size and well appointed. The room on this stay had a walk-in shower (which I requested). Housekeeping team were good. Water and tea replenished daily. Great location. Really good IGA Supermarket close by.

The price is a high for what you get. Limited on-site food and beverage service. Some facilities seem "moth-balled". Bar near reception is closed, the lounge on levels 8 and 9 is not operational, the lift takes you to the "Plaza" level but the doors are locked, the escalators to the Plaza level from reception are not operational, pool area looks neglected. "Grubs" onsite restaurant (if you can call it that) has very limited options and opening hours.

The staff are great! Very professional at concierge albeit somewhat formal (which is expected). I found wait staff, chefs, housekeeping were all exceptional and very willing to help - hands down the best place I’ve been to in this respect! The breakfast is PHENOMENAL. Caters for a broad range of tastes and dietary requirements! (I especially loved being able to have veggies, dumplings and congee as well as the usual hot breakfast items)….. I frequently saw staff cleaning high touch surfaces such as lift buttons, doors etc. it’s the first place I’ve seen that’s actually continued to overtly demonstrate commitment to enhanced hygiene. Some of the rooms are older - but they are SPOTLESS.

The only thing I’d say is there are renovation/construction areas - the point is, it’s part of maintaining and upgrading the hotel! If you’re after a place to sleep during the daytime (which some of my travel does involve) it might not be suited to you. One other thing to watch - sometimes you won’t be able to swipe into your room if you’re approaching checkout time at 11am (I also need to take better note of my time)

The room was clean and very spacious. The bed and furniture was in good condition and comfortable. The staff were helpful and responsive. I also like the central location of the hotel and the fact that there was an IGA, commercial gym and small restaurant within the building complex which gave me options for dining and exercise.

These are not serious issues to me. Just putting down these points for improvement. 1. There was a very faint smell of stale cigarette smoke in the room, although it was a non-smoking room. 2. Some sheets had very faint (paint?) stains.

The mattress on the king bed is quite old and needs replacing. It has poor motion isolation—when one person rolls over, the other is woken up during the night.

The cost of parking underneath was exorbitant, and the boom gate wasn't working for nearly 4 days of our stay. when we pressed the help button, we were constantly interrogated which was quite off putting. on one occasion we weren't allowed out! No apology and no offer of compensation. Even a free night's parking would have made a difference in our experience. The staff clearly have standard answers to questions which we felt was impersonal.

The location was very good. Walking distance to Elizabeth Quay and Perth centre, but a bus stop right outside if necessary. The swimming pool and gym were great, towels supplied and the area scrupulousy clean and tidy. Our room was clean and well presented, sheets and towels a good quality. Our only gripe would be that when booking, the room was described as having a view but this wasn't the case. There was a window that overlooked the inner part of the hotel. We queried this and were moved to a lovely room with a view of the river but had to pay extra. However, that aside, this was a lovely hotel with very pleasant, helpful staff.

Couldn’t fault the property facilities or the staff. All interactions with staff were exceptional friendly & helpful. The facilities are great, fantastic gym set up, sauna & pool (yes I was able to swim in an outdoor pool in August, heated & very clean). Plus an outdoor Tennis Court (though I didn’t use this). A lovely residents lounge with excellent views where you can take food/drinks or read etc. Bath in Superior King was also a nice size for 6ft person.

My only real fault was that the bed (two singles joined) was uneven & thus you could feel like difference & movement very easily. A mattress topper to go over would have been more comfortable. Also would be great to have TV’s able to access Streaming services but not essential for me.

Great price and location. That was my main focus travelling up from Bunbury for an overnight stay. I would deffinately stay again. Clean room and beautiful hot showers. The price is very competitive and the establishment portrays a high standard. Pretty much a perfect package and was a better decision than getting an Air BnB.

In included extras on booking.com it said i would get a bottle of wine with the booking though never received it during my stay. 2 pillows per person would be amazing instead of 1 long one. Not sure if there was any room service. Wasn't a lot of information in the room. Some information on the TV.