The suite was amazing. Spacious, comfortable bed and had an amazing view from the 9th floor. We were allowed to bring our small pet for which we were grateful. Breakfast is the best we have ever had in any hotel in the world. The Spa wellness was amazing too. Finally, the smell in the room was really nice, like a mix of exclusive niche fragrances...or maybe that was my beautiful partner.

We were charged for drinking two mini bottles of alcohol and one can of soda from the mini bar while we were 100% sure we didn't take anything from the mini bar, because we brought our own bottle of JW Blue Label. It was just a small amount so we let it go, but it's not correct. People make mistakes. We forgive them. But we can't rate this stay with a 10 anymore.

- View was amazing - Room size is great - Gym is great

- Check in process took long time - Rooms are not connected or adjoining - Bathrooms were not maintained well - Rooms are not ready although I came at 5:00 PM

The art It had very comfortable bed and the view was nice The staff were friendly and helpful

There were no garbage bins the WC There was no iron board or iron There was no fridge They did not restock the tissues in the toilet

Amazing location with incredible views over the city and bay. Front desk and housekeeping very quick to respond with good service. Added touches of the piano player in reception is good. Rooms are very spacious, both the jazz club and bar19 within the hotel offer good food and views.

Buffet breakfast was ok evening meal buffet was not what you would expect from such a hotel. No USB ports by the bed and TV channels consisted of news or sports. Again as such a high class hotel the expectation of a few English and movie channels is there. Rooms though very spacious but the AC is not strong enough to cope with size of room.

Dear Fairmont Baku Flame Towers Team, My name is Igor Portugeis, and I would like to express my heartfelt gratitude for the wonderful surprise you prepared for us on the occasion of our 25th wedding anniversary. The complimentary upgrade to a sea view room, which normally costs $45 per night, was an incredibly generous gift that made our stay truly unforgettable. The breathtaking view, the comfort of the room, and the exceptional hospitality of your staff created the perfect atmosphere for such a special occasion. We felt genuinely welcomed and cared for. Thank you once again for making our anniversary so memorable. We will always remember our stay at Fairmont Baku with warmth and happiness, and we will gladly recommend your hotel to our friends and family. With sincere appreciation, Igor Portugeis

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Amazing warm welcoming hosts. Very comfortable bed, large rooms, beautiful view, peaceful, quiet but also close to city centre.

The hotel is located on a steep street, walking from downtown is a bit hectic. Traffic lights to cross the road near the hotel is sort of far. Was a trouble getting to the hotel by walking. Breakfast could be better. We were charged by the hotel way before our reservation date, even though the booking conditions weren't as so. The receptionist was unaware even though we told them at check-in. At check out they weren't even aware of this situation. Asked for an explanation, we were given unreasonable answers. We were a big group, this caused a dispute as the staff hotel were clueless.

Everything was perfect from the room the view and the consideration for us as a traveling family with small children they were nothing short of incredible. There was a gentleman by the name of Shaheen as reception, I informed him I had forgotten my gold jewellery in Gabala! He managed to have this collected and delivered to the airport on my departure day. Showed us so much trust and respect for him will be difficult to ever forget such hospitality. Hotel itself was right next to the Funicular Train and carpet museum all within walking distance. We managed to walk to the old city the Maiden Tower is in plain sight and we began our tour of the Old City. From here seeing the light show was amazing and we could wait to get back to the lovely spacious rooms.

Cannot think of anything to be honest ticked everything of the list if we stayed longer that would be better to judge but the hotel and more so the staff were just flawless helpful with everything and very child friendly.

The room was spacious and it had a beautiful view of the Caspian sea, the bed was very comfortable. The staff were very kind and ready to help. The gym was pretty good for a hotel.

The location is a bit far and uphill from the old city - it is still walkable distance wise but not comfortable, whereas traffic was quite heavy day and night. The lobby restaurant was practically the only one which was always open, staff was very kind and food good, but menu limited so it got repetitive after a few days. The sushi bar was too dark, more a bar than a restaurant. There were no hairdresser or other beauty services at the spa, allegedly because of lack of staff. Outside pool and ambience a bit underwhelming.

We liked everything about the property. There is nothing to complain about. The rooms were huge and well maintained and the view from the room was gorgeous. A wide spread buffet complimented our stay. We had requested for early check in and late check out. Both the requests were honored and I must definitely thank Shain Hasanov for making the whole process so easy which was really helpful after a long flight. He also was kind enough to upgrade our rooms. Thank you so much. On the whole, we had a lovely stay and would definitely recommend this hotel to anyone who is willing to travel to Baku since the location also is great. Thanks

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The welcoming,the way the receptionist (checking-in-shahriyer) welcomed us , asked about my tour , reason of staying inly one night and then up graded the room and added complimentary dinners (he is amazing)not because that he gave some free items (that for sure appreciated)but the way he talk and offered. Then the guy who carried our luggage and offered empty boxes due to amount of plastic bags , the cleaners amazing welcomed us when they saw us in the corridor and offered extra water when they saw my baby,food was perfect …Diffidently coming back and recommending other

Dinner could be better and more options …