Great location, 2 min walking to metro station, a lot of businesses around that work till late, safe area. Close to city center and touristic attractions. Hotel was in general very good, room looked a bit older to what is shown in photos but very clean and comfortable. Cleaning service changed towels and bed linen every day, which was great. Breakfast was wonderful, buffet style with a lot of options, everything was very tasty.

I was surprised how unfriendly the personnel was. Upon arrival nobody helped us with the luggage even though there were several hotel porters next to entrance. At reception same, stone face, they didn’t explain us anything about hotel (breakfast, WiFi, pool, any other services), just gave room keys and that’s it. In restaurant none of the employees said good morning/hello even when we greeted them. That was really weird knowing how friendly people in Brazil are.

Having been to Rio many times, I love to stay where the locals are and Flamengo is the perfect place for that. Safe, great places to visit and close to everything. The hotel buffet breakfast is always great at a Windsor, and then the set menu or buffet for the evening is also really good! And on top of that, the staff are always so friendly and helpful!

The shower head was my only dislike, those need updating a bit.

Size of room with many windows and great view, pool on rooftop with great view, buffet breakfasts and dinners. Well staffed reception, front door, and dining room. Staff addressed issues.

Having to wait four hours for the malfunctioning safe door to be drilled open (with my things inside); and being assigned to a room next to a room where an elderly woman lived who played the TV loudly all night long until 5AM or 6AM. Only when I realized after 3 nights that it wasn't just a rude guest, I asked for intervention and was given a new room. Knowingly assigning a paying customer to room 718 and subjecting us to such disruptively loud noise is cruel and unworthy of the Windsor brand. Three sleepless nights impaired my ability to function. Also the bathtub is a jacuzzi but did not function, so no relaxation relief there either.

Excellent location The room was very clean Good breakfast Initially I received a smaller room but they replaced it with a bigger one with no questions asked.

The check-in process is a disaster. It's so slow that guests have to wait in the queue to get checked in, and it makes the whole procedure even more lengthy and frustrating. In my case the whole procedure took over 30 minutes. Fortunately, checking out was completed much faster, in under 20 minutes. Breakfast was fine but it lacked good coffee like espresso or cappuccino. The hotel has a gym but not all equipment works properly, and it's not entirely clean. I don't understand the thing with the 10% service fee only shown in the fine print; why can't it simply added to the total price?

Excellent location - really cool neighbourhood with lots of bars. The bed was huge and very comfortable. Good amount of space and storage in the room including a safe for valuables. Great access to the metro meaning all the main attractions were easily accessible and not more than 15mins away. The area itself didn’t feel unsafe as long as you kept to the well lit streets and there is security on the door. They had tours available and were happy to help with arranging. The pool, fitness centre & bar whilst dated had lots of space for everyone and it never felt crowded even though the hotel was very busy due to carnival.

It is a little dated through the property but it wouldn’t stop us returning. The walls are a little thin and due to carnival and people returning in the early hours it might be worth taking ear plugs depending on when you are visiting. We found that the price was more expensive due to carnival so we didn’t feel what we paid was great value for money but their regular rates would be.

Staff was incredibly friendly from the moment we stepped in and incredibly welcoming. They was really helpful with our luggage and the food was very good, especially the breakfast. The service was excellent.

The items in the fridge provided was charged (food and drink - we thought it was included) and it was not clear we had to pay for the items in the fridge and was also charged more than expected including the service charge.

Stayed in room 904, very spacey, very clean. Big bathroom. Service is excellent and tips are welcomed but not always expected. Jorge made some top caipirinhas in the bar on the 10th floor. Breakfast is truly excellent. Localization is great, good access to Flamengo, Catete, Laranjeiras, the park and of course the beach.

Rooms are noisy. Events on the 10th floor were heard from our room. What really disappointed me was the air conditioning - it does not allow for fine grained climate control despite having a climate dial, and it was extremely noisy. I sleep with earplugs, but could hear the air conditioning rumbling around. Car reservations are not made, parking works according to a first come first serve principle.

Lots of options at breakfast and for other meals. I was grateful for the fridge in the room, everything was clean and the hotel is in a good location near both the beach and the metro station, as well as some other attractions.

It would have been nice to have a kettle in the room. Also, if you have noisy neighbours you can hear them as the noise travels. However these are only minor points.

For Carnival is was a great location for many of the blocos that start in Flamengo area. It was exactly what you would expect. We had a disabled room (not needed) but it was larger than the standard rooms our friends had. So not much weave in a basic. But bed very comfy.

Not the property’s fault but for some reason the powers that be closed the metro stop right next to the hotel for carnival. Which meant we had to unexpectedly walk from the next one, which late at night was pretty dicey and we nearly got robbed. The pool had a lovely view jn the roof but was not really big enough for the number of people wanting to use it.

Superb location. Staff was excellent. Good amenities. The windows are soundproof, however it’s such a busy street that the noise eventually is heard when it is too loud. I’m a light sleeper, but luckily it didn’t affect me much. Breakfast is really great, tons of options, I loved the croissants, but the bacon was too dry.

Bathtub hidro was not working. The smoke alarm had two led lights that blinked and lighted up the room after we turned off all the lights and closed the windows. We had to create a make shift cover with some band aids and cotton.