The breakfast was very good and fulfilling. We stayed for 10 days and some things changed, but some stayed the same. After a few days, it was difficult for the body to eat the same food. But it was good and plenty! We always had food and the staff was so polite and attentive. The boss, Dani, was the absolute best! So, so nice. She always helped us with everything, funny and amazing. It was very clean and comfy. Will def be back next year! Thank u for the comfy stay!

Тhe location is not far from the center and easily accessible. The staff is friendly and helpful. The dinner offered on the New Year's eve and night was really special concerning both the food and the drinks. The hotel had even ensured that a DJ takes good care of the music for the entire evening till late in the night.

Bathrooms are really small; they however are nicely equipped and clean.

The location; the quiet neighbourhood, the smiling and helpful staff, the feeling to be "at home".

There were a few things that was not fixed in the room. The rack for towels in the bathroom was not well nailed to the wall. The hairdryer did not work. The door was sagging, dropping and it took effort to close. the key lock could also be improved.

I really love the staff, they are very kind, helpful and polite, made me feel at home. The breakfast was so good with handmade food and variety. They also provided me transfer to the Gondola every day. The room has everything needed to have a pleasant stay. I definitely need to come back!

Less than 10 minute walk to the centre. Very friendly staff. Clean. Comfortable. Well priced. The desk was a little too small for me to work at, but they had a small lounge area on the main floor of I needed it.

Some visitors might complain that the place seems to have old decor. I didn't care. It was clean and priced well, and close to wherever I was going. Walkable. The desk was a little too small for me to work at.

Friendly welcome. Value good vale for money . A great family run hotel. Although basic the price for our 3 night stay was incredibly cheap although it was out of ski season . Hotel was very clean and so was our bedroom . Breakfast was included and again great value for money !

Nothing

The breakfast was typical Bulgarian as was all the crockery, So the breakfast itself and the ambiance was a true Bulgarian experience. The staff could not have been any friendlier or flexible. It was like a family atmosphere.

The family atmosphere made it impossible to dislike anything. , Lunch and supper were flexible and value for money. The only thing that could be improved is the wi-fi which was ok for most purposes.

Good space, nice balcony, close to everything ( unfortunately everything was closed when we were there though), friendly and helpful staff

Few PowerPoints hanging from wall, seemed a tad dangerous, seems like it was a rush finish

Dani the head staff is excellent and welcoming. The bus that take you the square was great.

The minor details such as bath soap and etc. Nevertheless the absolute cleaning was more than enough

The hotel was near to the town centre and provided all our needs. There was a good breakfast. We arrived by train and left by bus. The hotel is conveniently located if you don't mind a little walking, maybe 1km from both.

We had a room in the front of the hotel and we were woken by bins being emptied around 3:30 am.