The most amazing service (for Bulgaria) we have ever received! Perfect green area, well maintained and clean facilities and perfect location. The food was delicious + the coffee for breakfast was espresso type. The swimming pool and SPA are decent and the play room for kids is totally fine. We were amazingly happy to have most of the Jazz Festival in front of our balcony (as it was situated in the nearby park ). I truly recommend this hotel for people who are warm hearted and not that picky, as this place accommodates great times with beloved ones, not only bodies ;) See you again for Christmas! Thank a million!

All was fine

This is the second year in a row that we have been guests of the hotel. The hotel is in a great location for those who came to rest during the summer period and want to take advantage of the benefits that Bansko offers as a settlement - good food, good cultural content, festivals, hiking tours in the mountains. The hotel has all the amenities that a **** hotel should have. Of course, the price difference from a 4* hotel indicates that the service and quality is not at that level. But who doesn't mind, I think that the price-offer ratio is more than worth and for recommending.

During the summer, the hotel accepts tours with a large number of children. Of course, the children are not the problem, but the parents or educators who, as teenagers, know to buy drinks in the market and drink in the evenings, and that they are too loud in the space for joint gatherings. And that's under your balcony. Those on duty at the reception should pay attention to that.

The hotel is close to the city centre, has a free shuttle to gondola & skiing area, offers skiing equipment for rent on site. The staff was kind and at our service. We had breakfast and diner, both had great options for every taste. Room was spacious, clean, with everything we needed. Heating was amazing. Spa was good and clean too, with many options - pool, hiacuzzi, two saunas, tapiddarium, steam bath.

The only minus for us were uncomfortable beds, and we prefer warmer water in the pool.

Very good price for a 4 stars during winter season with all what you need (free spa in the hôtel, possible massage), breakfast, Shuttle to Gondola. Very confortable bed.

Very good price for a 4 stars during winter season. So... The deco is a bit oldy, the room équipements are a bit oldy, the breakfast is all you can eat but with low food, etc. It depends what you are looking for... I had a really great time. I will definitly come back.

bfast and dinner quite consistent, pool area and spa ok

although some variety of food, food dishes are low level quality and variety. pool water was cold and the pool keeper was a pain, constantly picking on kids, just to stress them, even though they were behaving and supervised by adults.

The staff was very helpful and friendly, the hotel was clean and there are nice activities for kids. Also the city park is very near

The pool is very small and the sauna wasn't working during summer

Food was good, dinner especially... The swimming pool is small but decent, as well as spa. Clean, with hot water. It is ideal for family stay. Maids are very professional.

The air condition in the room overheating, and I couldn't turn it off or decrease temperature. The filter of air condition should be replaced....

Very nice hotel. With parking. The room for one person was very big and comfortable. The breakfast was very good, and if you ask to have dinner, you will not be disappointed. Was also excellent.

I didn't except to be so far from the center of Bansko. You need a car if you want to go for a walk or for a night drink.

Manager was very accommodating and helpful. Thank you for your help. I am very grateful and enjoyed my stay.

Very good location, walking distance to the center, very close to all attractions. We loved the view from our balcony, it was just breathtaking! The view was towards the garden and Pirin Mountain. All personnel were very friendly and helpful. I would say this hotel is great for a family with little children too because it has all facilities for a family to enjoy their stay.

Since the rooms are not soundproof, everything from the neighboring rooms can be heard.