The hotel is close to the city centre, has a free shuttle to gondola & skiing area, offers skiing equipment for rent on site. The staff was kind and at our service. We had breakfast and diner, both had great options for every taste. Room was spacious, clean, with everything we needed. Heating was amazing. Spa was good and clean too, with many options - pool, hiacuzzi, two saunas, tapiddarium, steam bath.

The only minus for us were uncomfortable beds, and we prefer warmer water in the pool.

Very good price for a 4 stars during winter season with all what you need (free spa in the hôtel, possible massage), breakfast, Shuttle to Gondola. Very confortable bed.

Very good price for a 4 stars during winter season. So... The deco is a bit oldy, the room équipements are a bit oldy, the breakfast is all you can eat but with low food, etc. It depends what you are looking for... I had a really great time. I will definitly come back.

bfast and dinner quite consistent, pool area and spa ok

although some variety of food, food dishes are low level quality and variety. pool water was cold and the pool keeper was a pain, constantly picking on kids, just to stress them, even though they were behaving and supervised by adults.

Food was good, dinner especially... The swimming pool is small but decent, as well as spa. Clean, with hot water. It is ideal for family stay. Maids are very professional.

The air condition in the room overheating, and I couldn't turn it off or decrease temperature. The filter of air condition should be replaced....

Very nice hotel. With parking. The room for one person was very big and comfortable. The breakfast was very good, and if you ask to have dinner, you will not be disappointed. Was also excellent.

I didn't except to be so far from the center of Bansko. You need a car if you want to go for a walk or for a night drink.

Very good location, walking distance to the center, very close to all attractions. We loved the view from our balcony, it was just breathtaking! The view was towards the garden and Pirin Mountain. All personnel were very friendly and helpful. I would say this hotel is great for a family with little children too because it has all facilities for a family to enjoy their stay.

Since the rooms are not soundproof, everything from the neighboring rooms can be heard.

Good breakfast, nice staff, nearnest of old city. Bedroom is very comfort. Sauna and spa are veru good. Pool is also very nice.

Closet didn’t have door. We were at 4th floor and its take time while hot water start at bathroom.

The location is on the city center. The receptionist was warm and understanding lady. The room was very big and cozy. The view from the balcony was to the Pirin hill. The spa center was my favorite place - hot sauna and steam bath, swimming pool suitable for kids and a relax zone. The bathroom and the bathtub were perfectly clean. I recommend it 100%.

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Nice perssonel, good location, good food for dinner and breakfast, good price, warm swimming pool, nice garden, clean room, cleam bathroom

Missing tiles in the pool and black/green spots of mold and mildew, rust on the bathroom towel hanger, black spots of mold and mildew on the tiles of bath tub.

It's a nice hotel. Rooms are nice, and the food is good, too. Spa is nice. Only they need separate jacuzzi from the pool. The lobby is exceptional. Overall its good experience. We will go again.

There is no coffee machine in the room.