I often stay in Ramada and know what to expect. Anyway I was surprised at the check-in with an upgrade to business-class room free of charge. Also I was pleased by manager's call who inquired whether everything is OK concerning my stay in Ramada hotel. Breakfast as always is good with variety of food. Definitely will come again.

I was very happy in our stay , it was wonderful time .and I like to thank all ,especially Mrs. TSVETELINA for finding a good room for me. The hotel is very near to the central bus station and metro .. Also not verry far from the center ... Many Halal , arab , and turkish restaurant near , also the spa ,swimming pool and Gym is wonderful .

The room is little old need some renewal but its OK and clean , had some scratch in the wall .l

Good hotel, good customer service, good breakfast, good spa

Cleaning was not good, bathroom needs renovation They didn't want to turn on the air conditioning even though it was a hot day.

☆ Staff was very helpful and kind ☆ The room was very cozy ☆ The water pressure in the shower was amazing. In our room the shower had a strong door so no water could possibly get outside which was very satisfying ☆ The breakfast had plenty of choices and the restaurant was large and beautiful ☆ Overall the place is warm and cozy. Since we stayed during December they had it all decorated nicely so it was pretty welcoming ☆ IMPORTANT: I appreciated that there was a sticker sign at the bathroom mirror saying that basically if you lost your hygiene products, for example let's say toothbrush/toothpaste or maybe you're missing pads, they will give some to you. Maybe it's the bare minimum, but it's welcoming and a good gesture so it's very much appreciated

☆ Why put a turning lock on the inside part of the door if it won't work? Please check your locks' quality from the inside of the rooms! I know that your doors are greatly secured with your card system, but seeing that there was a lock on the inside that didn't really work, was kinda weird. I did get nervous though (social anxiety) and ik afraid I didn't mention it to you. Sorry, now you know!

Service

Every time is ok

+ Bed was comfortable + Room cleaning was done daily throughout our stay + Complmentary water bottles in rooms. + Good continental breakfast in a huge area + Victoria Swimming pool and spa. + Welcome drink and cookies near reception (helpful when coming from outside in very hot weather) + Staff at reception speak English

- old stains in bathroom - Stained carpets - Cigarette smoke smell in the lobbies and lifts. - No gratis tea or water in pool reception (available in similar Ramada hotels e.g. Bucharest) - nothing to do for kids in the hotel (no play area). - lack of greenery around hotel - small toilets

The hotel is very close to the bus station and that was the main reason for choosing it. We booked one of the renovated business rooms but at check-in we were given a regular business room instead. The reception staff said that the more expensive room we had booked was on a floor which had a defective pipe system (the running water was apparently muddy), therefore they gave us a non-renovated room instead, but did not refund the difference. The room we received was clean but dated. The sheets were clean, good quality linen, but the furniture in the room seemed old. There was rust in the bathroom sink. The bathroom ceiling was really low and a taller person could not fit into the tub. The hotel has a thing for carpets in common areas, they even have thick carpets in the elevators which makes luggage handling extremely difficult. The hotel is a bit pricy given how dated it looks.

Location and breakfast.

I carelessly booked a 1995 style decorated room. I was told at the hotel that for an extra 20 euros I could have a renovated room. The room was clean but the furniture, window termopan was from the 90s. No sockets were level for laptop work or phone charging. You had to pull something out of the socket - located very low or hidden behind furniture to be able to power the electricity. There is a non-stop casino on the ground floor, which is probably the reason why a 0.4 L pint of Heineken costs 10 leva and a pint of Zagorka 9 leva.

Overall we enjoyed staying in this hotel and had a good time. There's plenty of entertainment to choose from, starting with 3 saunas, a big swimming pool, the gym - they even had aqua aerobics at the time of our stay, and there's a salt chamber as well. In the evening, you can entertain yourself at the casino and at 11pm they have a cabaret show which was worth attending. Breakfast was varied and everyone would find something to eat, I especially liked the banana freshly made smoothie. It was a walking distance to the centre, and if not, trams, metro and buses were pretty frequent and in walking distance. The look is post soviet era which I expected so didn't make any bad impression on me, was like travelling back in time. The view from the window was really nice and panoramic.

When we first arrived, water in the bathroom was a consistent orange colour, we were afraid to use it. It improved with time, must have not been used for some time or something. There was a note in the bathroom that extra toiletries like razors were available at reception, but in fact they weren't. There weren't any milk sachets left for coffee in the room. The wait time for the lift is LONG, there hotel is very busy and if you are on the top floors, you need to allow more time getting up and down.

The hotel is located in a walking distance from the city center and there is also a metro station and a tram station very close to the hotel. There was no need to use our car for our daily visits downtown or to the main points of interest. The room was very spacious. The breakfast was good.

When I booked the hotel I read also the comments from previous visitors. Some of them were negative and I was a little bit cautious. To be honest I had a pleasant stay without facing any negative experience. The only observation is that there was some noise in the room due to the tram but it didn't hamper our sleep or our calmness. I believe that the hotel based on the price is a good choice if visiting Sofia