I often stay in Ramada and know what to expect. Anyway I was surprised at the check-in with an upgrade to business-class room free of charge. Also I was pleased by manager's call who inquired whether everything is OK concerning my stay in Ramada hotel. Breakfast as always is good with variety of food. Definitely will come again.

I was very happy in our stay , it was wonderful time .and I like to thank all ,especially Mrs. TSVETELINA for finding a good room for me. The hotel is very near to the central bus station and metro .. Also not verry far from the center ... Many Halal , arab , and turkish restaurant near , also the spa ,swimming pool and Gym is wonderful .

The room is little old need some renewal but its OK and clean , had some scratch in the wall .l

The reception staff is awesome. Super friendly and supportive.

The massages need to be better. It's easy to spot if the masseus is experienced or knows what they are doing. It was hot in the night. The room temperature was like 23.5C unfortunately.

Good hotel, good customer service, good breakfast, good spa

Cleaning was not good, bathroom needs renovation They didn't want to turn on the air conditioning even though it was a hot day.

V nice breakfast and good to have city views from room. Location close to metro ,main bus and train station is really useful

A great hotel. We arrived by train and left by bus so a superb location. Brilliant for the sights of the city and local amenities. Clean, convenient, nicely appointed.

You allow people to check in at midday (fantastic) but don’t make a virtue of it. The receptionist told me at 11.45 to report back in 15 minutes which I thought officious. She could have told said “look fantastic, we are preparing your room, it will only be 15 mins”. I was hugely pleased to check into a big brand hotel (at a crazy knockdown price) as it was. Might was well kick my loyalty to the back of the net! If I was being a bit picky, the WiFi on the 8th floor is not the best…

Large rooms. Excellent breakfast. Pool, sauna and steam bath.

☆ Staff was very helpful and kind ☆ The room was very cozy ☆ The water pressure in the shower was amazing. In our room the shower had a strong door so no water could possibly get outside which was very satisfying ☆ The breakfast had plenty of choices and the restaurant was large and beautiful ☆ Overall the place is warm and cozy. Since we stayed during December they had it all decorated nicely so it was pretty welcoming ☆ IMPORTANT: I appreciated that there was a sticker sign at the bathroom mirror saying that basically if you lost your hygiene products, for example let's say toothbrush/toothpaste or maybe you're missing pads, they will give some to you. Maybe it's the bare minimum, but it's welcoming and a good gesture so it's very much appreciated

☆ Why put a turning lock on the inside part of the door if it won't work? Please check your locks' quality from the inside of the rooms! I know that your doors are greatly secured with your card system, but seeing that there was a lock on the inside that didn't really work, was kinda weird. I did get nervous though (social anxiety) and ik afraid I didn't mention it to you. Sorry, now you know!

Service

Every time is ok

+ Bed was comfortable + Room cleaning was done daily throughout our stay + Complmentary water bottles in rooms. + Good continental breakfast in a huge area + Victoria Swimming pool and spa. + Welcome drink and cookies near reception (helpful when coming from outside in very hot weather) + Staff at reception speak English

- old stains in bathroom - Stained carpets - Cigarette smoke smell in the lobbies and lifts. - No gratis tea or water in pool reception (available in similar Ramada hotels e.g. Bucharest) - nothing to do for kids in the hotel (no play area). - lack of greenery around hotel - small toilets