The pool was beautiful and the breakfast was very rich with lots of different things to choose from.

The room and bathroom could use an update since it is a 5 star hotel. The carpet was a bit stained. Some of the pool towels had stains on them and they didnt provide umbrellas for all of the sunbeds which was bothering as we had to sit in the sun. No private beach/discount at any beach, so keep this in mind if you want to stay here.

The location near the beach, the sea view

I've booked a 40 m room with a sea view and I received a smaller room than what was shown in the reservation details. The cleanliness of the room was not very ok, the sofa was dirty and the furniture didn't look like 5 stars. The water at breakfast was from the dispenser and had a bad taste, it was impossible to drink. The hotel doesn't have its own private beach, is very strange for 5 stars hotel.

Great location in a very lively surrounding, very good breakfast with a lots of options and for all the diets, tastes. Very clean rooms with small problems here and there (for a 5 stars hotel) but nothing serious. Lovely stuff, very helpful and kind, cleaning ladies very efficient. The view to the sea is one of a kind and it is just a pure joy to wake up and watch the sunrise with such an amazing view. The parking is interior so another bonus for not keeping the car in full sun for several days. Great swimming pool with very good music and bar.

Maybe this is something that cannot be improved and really not a big deal but waiting times at the elevators (up to 20 minutes sometimes) it is becoming quite annoying after several days (especially in the rush hours - mornings and evenings). We would have taken the stairs but we were staying on the 10th floor... For a 5 stars hotels, we were expecting a private beach but it is not the case - renting 2 sunbeds with umbrella - 21 euros/day. Another small problem - water drain in the shower completely not working and the water was ending up getting out of the shower flooding the entire bathroom.

-pool area simply amazing -location -view from the room, I’ve been on 12th which was more than enough -kind service -closed free private garage parking -delicious breakfast, huge choice and really tasty -large rooms, separate toilet

- you can see the age of the rooms, especially in the bathroom, those could use a refreshment - people are taking too much food for the breakfast and trashing it, I wish there were some policies which would prevent such things, sorry to say but so many guests are dumb, maybe some bonuses like a free drink if your plate is clean after the meal? I just cannot watch how much food is wasted and I know it’s not your fault…

comfortable room, kind staff, relaxing view, nice food and good massages, good gym: liked the executive lounge

cleanliness can be better in the 1st floor restaurant: the chairs wooden legs were peeled off; the coffee machines were quite filthy, the coffee cups and little plates didn’t match looked low maintenance. The sofas in the restaurant were quite filthy and stained: this part needs renovation for a 5*

The breakfast was good and fresh but nor for 5 stars. The coffee wasn't good. The room that we had was very big with balcony and very comfortable. The inside pool is very small for such a big hotel. The infinity pool was not functional because of the weather; also small this pool; the view is very beautiful.

We stayed for Easter Days, and we expected to have a festive dinner; it wasn't. We didn't like the dinner. In one evening some items from breakfast we found on the dinner. At dinner we got it only water as free drink; for the other drinks we had to pay.

The view from our room, the executive lounge, and the pool was great. The breakfast buffet had a great selection! The customer service was great! Overall, I was very pleased! I will come back and have no problem recommending your facility to others!! The things I didn't like are minor and only offer so you can continue to provide the best possible experience!

The A/C in the room didn't get cold enough. The elevators took forever!! The pool seats on one day were completely reserved for a wedding party... They should be limited, so the rest of your paying customers can reserve seating! I had difficulty making a reservation through your website, none of my CCs would work, but I had no problem anywhere else both inside and outside of Bulgaria.

Good value for money. Delicious food. The best omlette. Clean rooms with blackout curtains. Underground parking. Lovely resort view from 14th floor. Market shops were open near the hotel even in off-season.

The harrowing noise made by the wind at night...we are light sleepers so this almost destroyed our days off. They requested confidential information (written on paper) from our cards to pay the deposit...it would have been normal only to pay the deposit with a PoS. Extra small interior pool for such a big hotel.

The elevators were too busy,i expected too much to go up or down A lot of people with slippers and swimsuits in lobby and elevetors,,,,

Cleanness Great atmosphere Good food Great staff Free Parking Superior Room Beds are comfortable Sea View Great location Excellent service in total I cannot describe how fabulous this place This hotel is the best ever, I will not forget any moment I sent there. It is highly recommended!!

The curtain without blackout, so the light in the morning will disturb your sleep.. it’s good if they can fix this problem. Also the windows are not double glazed so I was on the 14th floor and I can still hear noise and music from the street until 3:00 am in the morning everyday! Even at weekdays!!! Which wasn’t good for light sleepers!