The location is excellent - just a short walk to the beach and close to shops and restaurants. The hotel itself is elegant, clean, and well-maintained, with spacious rooms and lovely views. The staff were unbelievably friendly and helpful throughout our stay, and we especially appreciated the warm welcome and smooth check-in process. The variety of food at the buffet was impressive, with something for everyone, and everything was fresh and delicious. We also loved the daytime activities - big water slides (with a separate pool for them), archery, billiards, table tennis, and more. There’s no time to be bored here! Whether you’re into games, water fun, or just sunbathing, everyone can find something to enjoy. Highly recommend this hotel to anyone visiting Golden Sands. Thank you, Melia Grand Hermitage, for making our stay so special!

Great place with extremelly spacious rooms, a place where the concept “All Inclusive” stands out:the food it’s available all day long, the most important place in the building(the bar, ofcourse) also available till midnight with a wide variaty of drinks for everyone; guarded underground parking and loads of things to do inside & outside of the hotel plus everyone was so attentive(starting with the ppl from reception, bar & dinning area too). Every night around 20.30 they’ve had a 30’ show for kids(dancing&singing) where after 21.00 the adults show came into action and you would’ve been entertain by the host till almost midnight. Strongly recommend Melia Grand Hermitage and we would gladly return here with pleasure.

Everything, the room was nice and spatious and very clean. The hotel, pools and exterior spaces very well maintained. The food was diverse and fresh. The staff was amazing and did a great job to entertain us and the kids. The ilusionism performance was amazing and funny. It really felt like we were stealing, we should have paid good money for the show. We will surely return there.

Nothing.

Cleanliness in the bathrooms, and pools. The food was very good. The staff friendly. The showerlotion R. green, very fine. I appreciate the fact that the swimming pool areas were daily cleaned. The green garden around is very nice. The Level room is very big. I appreciate that were no bad odor in the bathroom. The ice cream, the sandwich and pizza the snacks offered very good. The meals very tastefull, especially in the level area, where was offered even champagne.

Some aspects in the restaurant can be improved the floor, the furniture. I mean the differences between Level restaurant C floor level compared with the restaurant from R floor.

the diversity of facilities, the positioning, private beach facilities

very low English speaking staff percentage, the food and drinks are mediocre

Everything was perfect: the staff who helped us to park immediately we arrived (11 am), the meals which were very tasty, cleaned room, the short way to the private beach (to take the lounge chair, my husband had to go early in the morning), the cofee and champagne from The Cafe Roma, the icecream in hot moments, the sliding for fun. Thank you, Melia, for everything!

I think that Melia has to work more for having entertainment in the evening

We had a very pleasant stay at this hotel. The room was large and clean, offering a great view. The animation team was exceptional—our child particularly enjoyed the mini disco. We were delighted by a thoughtful surprise in the room for our son's birthday, and the animation team made his day even more special by presenting his favorite mascot and giving him small gifts. Additionally, the cleaning lady was very polite and attentive. The hotel's location is great.

The private beach was enjoyable, though there is a significant issue with sunbed reservations. Despite the hotel's policy against reserving sunbeds, many guests leave their belongings on the sunbeds overnight, making it difficult to find a spot in the morning. Even arriving at the beach between 8:00 and 8:30 after starting breakfast at 7:30, it can be challenging to secure a good location. When we inquired with the pool staff, they informed us they could not address the issue before 10:00. Additionally, the food quality in all three restaurants was disappointing and did not meet our expectations.

large and clean room, superb sea view, very large bathroom the food was good but a bit repetitive

-the girls at the reception were not polite, a change should be considered in this regard, it is a 5-star hotel -the beach is located a little far from the hotel

I quite enjoyed the food, with a wide selection of choices every meal, and a handful of different restaurants. The facilities included everything you'd expect: restaurants, spa, beach. The beach was particularly nice, and only a short walk from the hotel. The location near the main boardwalk was also very convenient.

I was most disappointed with beds and pillows. The mattresses were very worn with a big dent in both sides. I had to sleep near the headboard. The pillows weren't terribly fluffy (synthetic). The drink selection near the beach and restaurants was very limited. Also be aware that this is a VERY high traffic hotel, with many, many families with small kids. I was partially expecting an Adults Only experience, as I had at another The Level hotel. Not the case here.

The room is excellent, with good soundproofing. You still can hear screaming from the pool, but it isn't deafening. The pool is big, and there are plenty of sun loungers. The water in the sea was comfortable. The food in general was good with nice variation.

1. Elevators. It's only three elevators for each side of the hotel, and 1 or 2 of them constantly didn't work. Needless to say, how much time you could wait for the elevator by taking into account the size of the hotel. 2. Even though the main restaurant is vast, finding a free table is always a task. Sometimes, you wait until someone has done their meals to take a table. 3. Food. Several times, I've spotted mold on different fruits. 4. The beach is mixed with sand and rocks.