Everything. Simply everything was lovely. The grounds were lush and well maintained. The rooms were clean and comfortable. Tuk-tuk service and daily laundry availability was so convenient. Wonderful spa services. Our plunge pool was delightful. One of the best.

That we had to leave……….wanted to stay longer.

We absolutely love this boutique hotel, it is by far one of the best places we’ve ever stayed, actually it is the best place we’ve ever stayed. It’s the attention to detail and the care with which it is run that really makes it stand out. They take the guest experience seriously! There is free daily laundry, free daily massages, fresh flowers in your room, cold wash cloths when you come in and they spray you with natural lemongrass mosquito spray as you leave, and there’s the free tuk tuks into town and back (you get a phone to ring them when you’re ready to be picked up) - all definitely makes you feel pretty special and spoiled and very, very well looked after! It’s in a beautiful garden setting with two lovely pools for cooling off (definitely needed) a fantastic restaurant (very good food) and a roof top bar with live music (very talented singer when we were there who took requests which was fun). We stayed in a villa with a plunge pool (really really recommend!) All the staff are absolutely gorgeous and so well trained in looking after the needs of the guests, with a special mention to the charming General Manager, Chris (thanks for all the attention and interesting chats). However there’s a bigger picture, when you stay here you are giving back to the local community. Christian, the owner/operator is passionate about caring for the community and growing people (and trees!) There’s a lot to know about his initiatives, for the local people and the environment, and well worth checking out and supporting. We loved this hotel for many reasons, we were spoiled and treated like royalty as guests but even more importantly we love the ethos behind the vision and what Jaya House is doing to support the local area and people. We really can’t recommend it highly enough.

Nothing

The best hotel we’ve ever stayed in, by far. It is hard to put into words the level of service and comfort we experienced as guests at Jaya House. From the check-in experience with Finn to our meals in the restaurant to each and every cleaner, gardener and masseuse we encountered during our stay, the warmth and welcome we felt from every single member of the team was astonishing. The food was excellent, the rooms were beautifully presented and comfortable, and the facilities - swimming pools, bar, spa, restaurant - were immaculate and luxurious without ever feeling pretentious. The smallest details have all been thought of. To make things even better, the ethos of the hotel is clear to see and easy to support. Jaya is free of single-use plastics (with guests provided their own reusable bottle upon arrival) and does fantastic work planting trees in Siem Reap and supporting local people and communities. But what truly sets Jaya House apart from other hotels is the people who work there. Embodying the endless warmth and hospitality of the Cambodian people, the Jaya House team are simply incredible. No request is too much, little details about how we liked certain drinks or food were remembered, and above all the people appeared genuinely happy to try and give us the best possible experience. To Finn, Chris, and every single member of the team - thank you. Thank you for making our experience unforgettable. To Christian - what you have created in Jaya House deserves so much praise. However it is that you’ve created a home away from home with the most outstanding level of service, please keep doing what you’re doing. Ah kun.

We really enjoyed the attentive service. It's all the little details and the attention you receive during your stay. There was support for every question and everything happened calmly and somehow as a matter of course. Many thanks to the whole team. We booked the day tour for the temples directly through the hotel. Naka, our tour guide, gave us a fascinating insight into the history and lots of background information on our sightseeing tour. You could feel her enthusiasm to show us the wonderful places and she was very flexible in organising the tour. The hotel's TukTuk driver drove us safely throughout the day. We can only recommend the day trip with sunrise.

Excellent location, great staff. Loved the complimentary Tuk Tuk service into the City. Excellent complimentary laundry service. Also loved the daily complimentary one hour massage offering. Extremely well run, organised hotel the Owner/Manager Christian has done a superb job with his hotel and his policy of no plastics.

I had a great local breakfast and my husband a western style breakfast, the spa was good and my husband in particular found his complimentary massage so good he booked an extra treatment. We had dinner there too which was delicious and reasonable. We also loved the large pool which was conducive to doing laps and after a few laps as I reached one end I was served a fruity treat in a glass-not necessary but a nice touch. Tea, coffee and biscuits were served in the guest area on demand and included. I also liked the complimentary pickup at the airport.

I liked everything. There was just nothing I didn't like except that my second massage was not as good as the first so it depends on finding a good match with the masseuse rather than the quality of the treatment.

From the moment we arrived, we were impressed by the exceptional attention to detail shown by Manager Finn and his dedicated team. Every aspect of our stay was thoughtfully considered, creating an experience that felt less like a hotel and more like home. The property itself is beautifully maintained—a peaceful sanctuary that invites rest and reflection. The complimentary tuk tuk service made getting around a breeze, adding to the ease and comfort of our stay. It’s rare to find a place where warmth, professionalism, and hospitality come together so seamlessly. Thank you, Finn and team, for making our time so special. We will definitely be back.

No complaints whatsoever—just a flawless experience throughout.

This property is very well managed. The attention to detail is exceptional creating a very peaceful feeling. The pool areas and gardens are lovely. What this property offers in regard to transportation by tuk tuk into town with a personal phone makes the guest feel extremely safe. They knew our daily schedule including excursions not booked by their hotel. The spa facility is just beautiful with possibly one of the best massages I have ever had. This came complimentary with our room. The breakfast was excellent. They encourage the guests to go out and explore other restaurants which we did on their recommendation. This boutique hotel is the best I have ever stayed in. Thank you to all the staff we finished our Vietnam/Cambodian holiday in absolute luxury.

Nothing

Quiet luxury away from the hustle and bustle. I’ve never before described a hotel as perfection, but this one is A.Maz.Ing. Special shoutout to Finn, who was central to such a wonderful stay. His recommendations for local bars and restaurants were absolutely 💯. And I’m not sure how I will get used to real life without my complementary daily spa treatment or careful and meticulous laundry. We’d highly recommend visiting in the “off season” as we have to really enjoy the serenity and help support the community (80% of Siem Reap’s population depends on tourism). If this all sounds like I am raving, I am - I just cannot find enough good things to stay about this beautiful, perfect hotel!

We loved absolutely everything about this very special hotel. The staff are so lovely and remember EVERYTHING about what you like... it took only one interaction for them to remember special things about what you like (favorite drink, favorite spot to sit in the restaurant, etc.) The service is the most incredible we have experienced. Amazing meals at the restaurant, daily spa treatments were a dream, hours spent at the beautiful pool, the tuk tuks on demand to take us wherever we wanted... I could go on and on. If you are traveling to Siem Reap and rooms are available at the Jaya House, book it now and don't think twice.

Having to leave.