The Mekong Palace was a great place to stay in Siem Reap. Very conveniently located close to the centre with friendly, helpful and welcoming staff at all times. There was some noisy renovation work going on when we arrived which was not great, but the staff moved us immediately to a quieter room further from the noise and they assured us the work would be limited to between the hours of 10am to 4pm. As we we were out all day most days, it didn't bother us again, so all good. Our room was spacious and comfortable with a good bathroom and air con. The pool was lovely and very welcome at the end of a day's temple visiting. The buffet breakfast was wonderful and a lot of choice given how few people there seemed to be at the hotel (we were visiting in low season). The laundry service was super efficient. We used the hotel's driver and tuk tuk/remorque services for both the small and grand circuit temple tours as well as a stilted village/floating village tour to Kampong Kleang. The prices were good and the service was outstanding. Both drivers were friendly, helpful and very flexible to make sure we did everything we wanted to do. If you stay here we recommend you do not look further for organising your temple and floating village tours. We particularly recommend the Kampong Kleang trip if you want to see the stilted villages and the floating villages, but want to avoid the over touristy Chong Khneas.

Nothing

The breakfast was ok, there was something for everyone. The staff at the restaurant were always welcoming and very helpful. In fact I can say this for the entire staff at the hotel.

However, I observed that the bread was never fresh, it was from the day before when fresh bread is cheap and available. The tea and coffee not hot enough and so once you add the milk you are drinking cold coffee. I know Cambodian's love their ice coffee but for some of us a hot drink in the morning is very important.

Very friendly helpful staff. Nothing was too much trouble. Restaurant and bar had good menus well priced. Good breakfast with lots of variety for westerners. Overall, a value stay. May not be 5 stars on facilities but 5 star on what I think is more important- service.

Some of the furniture and facilities were a bit worn or dated. But that didn't matter to functionality of anything. Paid for a balcony room with hotel pictures showing front or pool rooms with balcony. Ours overlooked building next door complete with rusty roof and air conditioning units. Did not use it or even go out there. But then again it was too hot to be outside anyway.

The location was excellent as it was just a short walk away from Pub Street and the Old Market. There are also plenty of small, local restaurants around. The pool area was also a great part of the stay as whenever I get back from exploring Siem Reap I was able to jump in and cool off. The staff also made the stay enjoyable as they were approachable and friendly.

Breakfast was okay but could be better

Initial concerns about aircon not working but after the first night it sorted itself out. Never had a bath in the room before but I actually used it one afternoon when the pool was busy. Excellent pool and surrounding garden and bar proximity. Outstanding lobby. Very faded Americana with a conversation pit and excellent couches. Easy walk to the river and pub street. Staff who were helpful, even if you were not the usual minivan tour type. Manager speaks good English. They went out of their way to organise a delivery to Phnom Penh when I left a dress behind.

Though they had cereal, the eggs didn’t agree with my stomach and I got a bit sick of toast and jam. There were nice pastries but you needed to be early every day to bag one, Easy to have a brunch elsewhere, though, later in the morning.

Close to city center. The swimming pool is perfect.

My room was on the top floor, close to all the machines sitted on the roof. There was a big noise coming into the room, and I could hear it even with earplugs. The hotel staff were really nice and changed my room 2 days later, because the hotel was full, to a room on the second floor without noises.

you hotel was very colonial in its design room after changing was much better and larger over all quite nice

when I arrived they gave me a room with a view of a walk and litter filled corrugated roofs same height as my balcony also the safe did not work engineer could not fix but they changed me to a nice room the next day the hotel only had about 8 guests so why give a bad room

This is a wonderfully run establishment, it is great value and a great location, the staff are very helpful, the restaurant and bar on site are good , it has a swimming pool and is near the market and bar street. Excursions to the temples and airport pick up are all easy to organise. Rooms are good , a fine shower and bathroom accessories are all included. I will be back.

Cannot think of anything important to criticise.

Room was fantastic, very spacious, it had everything I needed. Great location of the hotel, walking distance to Pub Street. Very good WiFi

Hotel is situated next to the school and it can get very loud in the morning. I was also dissatisfied with breakfast (not many options) and there was no AC in the reception.

The room was very spacious and clean. Breakfast was good with different options. Staff was also kind and they called a tuk-tuk driver to take me to the temples. His name is Mr Sok and I really recommend it. He was very friendly.

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