I loved this hotel! I ended extending my stay because I wanted to stay in Banff for longer. The staff were so kind and attentive, I felt bad because I had never interacted that much with hotel staff before. The first day I wake up to a leak in the bathroom which they fixed whilst I was out, then when I lost a key card they replaced it with no issues, same when my card stopped working, and when I extended my stay they made sure that I had a very late checkout and that my new room was ready as soon as possible. I really appreciate all the effort which made my stay really comfortable and stress free. I also love that the facilities offered on site washing machine, fitness section and the free shuttle into town! The drivers are so kind and helpful, and always willing to make sure we make the most of our stay by asking us our plans and making recommendations.

I really like the location, was outside of the city centre, but close enough if you have car this is not a problem. The room was amazing, fancy, and clean. The hotel has their own pool (hot springs). Workers from the reception were really nice. The hotel has free parking

When the time of the dinner arrive, we decide to go to the bar of the hotel. My and my husband were waiting more than 30 minutes for a waitress take our order. We ask him a couple of time, and he said we must wait. Then another customer arrive and he served. I would said everything in the hotel is amazing, except the terrible service of the bar. Specially if you are clients from the hotel.

Spacious and clean

The restaurant very pricey! When we checked in we were told the buffet for dinner was $22 per person but the real price was $33!! Very expensive considering what they offered!

We were only 2 guests, so having a queen-sized bed all to yourself was wonderful! The room was very big and spacious, as well as the bathroom. The hotel was only a 5 minute drive away from Banff Town which was convenient. If you don't have a car, they also offer shuttle rides to and from town for convenience and there isn't any need to park your vehicle.

Service could be better. Our room was on the second floor and we didn't know there weren't any elevators. We had to haul our luggages on our own through the stairs at 9pm. I also expected a little bit more with the items that they serve, being spoiled from our first stay.

I love that the staffs go above and beyond to help us. We were supposed to go to Jasper and stay at Hinton. But on our way there, the wildfires started and we had to turn back, cancel all our bookings and quickly find a place to stay. We booked here. For some reasons, there was some mistakes when we booked the place. We call the hotel and they sorted and fixed it for us. The staffs are commendable and very helpful.

Nothing really. Wish we could stay longer. We arrived past 1am, and needs to check out.

Good space and range of facilities. Loved the Rocky Mountain company bath products in the bathrooms. Staff friendly and informative on check in. Despite being out of the main town it is easy to drive into Banff and park for free at the station (we were told this was limited parking but were able to park there every time). There’s also a shuttle bus into town if needed.

Kitchen needs scissors. Often a long queue at reception of people checking in with no one available to deal with quick queries. Pool facilities are good but a little tired looking

If you prefer to have a bigger space with living room, kitchen and different sleeping rooms, then this is a good option. Beds are ok, location is/was perfect for us, as it is at the edge of Banff, close to the highway, but also close to nature. Small drive (5 mins) to center, that is closed for cars anyways. You can take the bus or park your car close to center if you need to go to Banff city center. All easy going. There are tennis and basketball playfields at the hotel site.

There is breakfast in the lobby, but it is limited (but I believe free of charge, not 100% sure..), so we prefer to go somewhere else.

It’s clean

Very close to banff dowtown

The Banff Rocky Mountain Resort was a very very nice stay. Although the buildings themselves seemed to be a bit old, our Junior Suite was recently renovated and very nice! High ceilings, big room. The beds were extremly comfortable!! The bathroom had lots of cabinspace, so everyone could store their items. Breakfast and Dinner were also solid good, although nothing too special. The washer and dryer in the main house were also very convenient. We liked the proximity to Lake Minnewanka and Tunnel Mountain Road (easy early morning animal spotting). Not in walking distance to town though, if you preferred that.

Nothing in particular. Buildings could use an update once in a while (but our room was newly renovated)

The resort is in excellent shape, friendly and very helpful stuff. Our room was very clean with full kitchen and everything needed in it. The rooms and bathroom are very clean and nice. The resort has shuttle bus to downtown, which is just 5 minutes from the resort. There is also shuttle to Lake Louise sky hill, which is very convenient. Overall, for the money we spent, we were very satisfied.

Unfortunately no shuttle to Sunshine.