Beds and pillows were comfortable. Nice to have robes available.

The tub didn't seal for a bath. When sitting in the bath, you glance over at inside the toilet and it isn't cleaned under the rim. Disgusting view in a difficult to fill tub. The air conditioner wasn't working but you put us in that room? We reserved months ago, and I think a communication in advance, a discount or a free cancellation would have been appropriately offered. Or an upgraded room. Either way, you didn't deliver on the things we were offered online and believed to have.

My husband reported our wedding ring being left at the hotel room late afternoon after we checked out. He was informed that he will be contacted the following day if the attendant who cleaned our room found it. We were so disappointed why it wasn't handed in the same day @ the front desk. The following day, as we headed out of Edmonton towards Calgary, we received a call from the manager informing us that he has my husband's wedding ring. That news made our vacation memorable!!! Thank you.

We did go for breakfast. However we did have supper in the Seasons Restaurant and service was excellent, they were busy, our food arrived hot and delicious. The only disappointing part was the elevator down to the pool area was out of service and we weren’t comfortable having to walk through the end of the lobby area and down some stairs to get to the pool area. Other than that it was an excellent stay and we will definitely stay there again.

I haven’t been able to move the disappointing point of our stay from above question.

The location was good. The complimentary breakfast was good The rooms were very nice. There was sufficient parking. It was nice to have the on-site restaurant.

The air-conditioning in our room did not work however we were able to change rooms One of the two elevators did not work which was a concern since my wife was in a wheelchair, not sure what would have happened in case of a fire.

Exceptional -staffing great team work - Management - consistence, Rooms clean and super comfortable for the value it's absolutely a stealer! Definitely repeat and recommend!!.. Super committed, hard working and very pleasant Team .Always room for improvement

, Always room for improvement , that's yet to come !! Its's definitely a family affair , but would consider grouping teens and school group in the same vicinity away from singles and adult family ! Just a constructive observation .

Comfortable beds, a deep bathtub in the room, a nice saltwater pool, buffet-style breakfast, fantastic price (maybe not others’ opinion, but we’re from Ontario and are used to nearly $200-$300/night hotels of comparable or even worse quality, so this was a STEAL!) I also liked that you needed to use your room card to use the elevator… it made us feel more safe.

We noticed a few (fruit?) flies, and the elevator was stifling hot, but otherwise it was a very good experience.

Price and ease of checking in and out rooms are comfortable

The buffet breakfast doesn’t really offer much alternative for those with dietary restrictions so i ended up eating outside of the hotel condition of the furniture in the room needs fixing or replaced (dresser doors wouldn’t stay closed fridge missing the level footpads tilted forward and hard to open cleanliness along foot of bed has clumps of animal hair and dust and dirt

The young lady at the front desk was amazing. She helped me through a really difficult time. Getting documents for me and making the time to make sure that I got everything that I needed. The young man who did the night duty was a totally different story. Attempted to not want to do anything and complained when he had to. Kudos to the young lady. You made my stay so much better and it's a difficult time.

The restaurant was closed.

Wonderful breakfast with helpful staff. We ate lunch for 3 of us the beef dip was just the right size and the liver was great with bacon. Just wish I could have visited the pool it looked good.

I wish that we could get breakfast for each of us in the room..i guess 2 breakfast out of three was enough. We had an episode where fries were left on floor. The front desk cleaned it herself. She did wonderful job.

Anna , front desk girl was AMAZING, I am a business owner/ customer service manager and she would be a immediate hire for me! Definite asset to your business.

Cleaning staff didn't make effort to say hello, spoke in foreign language and didn't make the customers feel like customers .. more a nuisance and in their way. Restaurant was a big let down. Not enough staff to run smoothly. Food was dry, staff didn't speak good English.