Comfortable space and bed, nice products in bathroom

Check in process was very difficult to manage. Cell service can be tricky in the area and having a 100% online check in was frustrating. I had to make 3 or 4 phone calls to the staff who work off site in order to check in. The staff was helpful but the whole process was quite annoying!

Location was perfect - lovely coffeeshops nearby, great place to walk early in the morning. Easy access to Gary Point to watch the sunset. Our dog loved people watching right out the window.

Could have used a few extra blankets for comfort on the couch, or coffee maker instead of pods (or more pods in general for size of the suite).

Very nice place for families to stay. Saw pets there, and planning to bring ours here next time.

The washroom pipe is too noisy, especially for units downstairs. Was waked up every time when others flushing toilets.

Location and how clean it was.

Second bedroom door didn’t close properly unless you lifted it slightly by the handle while shutting it. No towel rack in the bathroom.

Location and proximity to walking attractions

Pay parking was low and hard to access. Would have like to have been informed ahead of time.

We had a great stay with a room that had full waterfront view. The back door leading to the boardwalk area was definitely a plus for us. Our room had so many amenities including a washer and dryer, full kitchen with utensils and glassware to use, a nespresso, dining area and living area. We loved our stay here even though it was short. The hotel is nearby so many restaurants and shops as well. I appreciated how clean the room was. Customer service was also wonderful. Ryan helped me with getting parking last minute as I didn’t realize you had to add it on when reserving for the room. He was efficient, kind and helpful. Definitely will be staying here when we visit again.

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Location, new,clean , walkable to many restaurants on the waterfront.

Our phones would only work when placed right beside the outside door to the patio. We found the barking of the small dog in the unit beside us annoying. There is no one on site to contact about a barking dog. Other than that, the unit was perfect.

This hotel is in a the perfect location to explore Steveston! The room was super clean. Having a full kitchen was great! It was very well appointed. We loved how we could just walk out of our back patio door and were literally on the boardwalk.

The cell service was bad. I could text but could not make phone calls. The check in process is a bit off putting in that you basically have to have a mobile device to stay there as all communication and the virtual key are done through the portal. That being said, when I had difficulty the staff both on site when we arrived, and on the phone when we had a question, were excellent to deal with.

we stayed in the one bedroom suite and it was a lovely view facing the water. i loved everything that was included in the room and everything was comfortable and clean

it was hard to get into the portal/site for all the info about your stay when confirming the booking, im unsure if it wasnt accepting my camera because its an android but it kept telling me it was a camera error and i needed to use a stronger one. but when my boyfriend tried logging into it with his iphone it worked right away, so no issue. as well i didn't like that you walk right into the bedroom and the bed is a foot away from the door but its a personal preference and not a huge issue.

The self check in was an IQtest but I passed ! Instructions were clear but not clear enough when you’ve just got off a long haul flight! we managed to work out the codes find the car park then the entrance and finally the room . The online portal easy to use and staff very responsive to communication. Lovely peaceful surroundings to get out for fresh air and run in the mornings. Very well equipped and I love the kitchen and laundry facilities. Best coffee is at Sanctuary Cafe or at Steveston Coffee.

Couldn’t get the electronic key to work so ended up punching 6 digit code every time. Minor detail.