The hotel and quality of everything was excellent - everything modern and new.

Certain things didn’t work that well, almost inexplicably - for example upon checking in they seemingly lost my reservation and it took 20 minutes to find it and complete check-in - at 2am after we had been driving 4 hours and were exhausted. Also, my room did not get made up the first night. It wasn’t just me, another in our party also experienced this. Finally, the sauna was quite substandard - very small barrel sauna and ours on the “right” side was drafty and with a very weak heater. We could not get it hot even after pouring loads of water on the rocks.

New, clean, well appointed rooms. Good food in the restaurant. Right on the ski hill, if you’re a skier….

Nothing except, I booked on Booking.com. The package I chose included breakfast which the property denied me at check in. To make matters worse, the property did not offer to resolve this for me. They made me contact Booking.com myself, which I did. In fact my breakfast was included. Booking.com contacted the property immediately and the issue was resolved. I was happy with the Booking.com service but unhappy with the properties reluctance to resolve it.

The staff were wonderful and so helpful. The rooms were comfortable, quiet and clean. The restaurant was exceptional. We were surprised when we drove up. There is so much construction around the hotel it was difficult to find. We had to ask at a different hotel. Parking was in dirt, but the staff offered us hotel garage parking instead. We were so grateful for that. Once in the hotel, you would never know there was construction going on outside. We would totally recommend this hotel.

Anything we mentioned was taken care of immediately!

It's a brand new, well-designed hotel with spacious and spotlessly clean rooms. The beds are comfy, and the Wi-Fi is fast and stable. We enjoyed our stay here and will definitely stay again. The front desk staff (sorry, didn't catch the guy's name) was very helpful. Highly recommended

The buffet breakfast was meager. The last 100 meters of the road to the hotel was not paved due to ongoing construction nearby.

The location to the slopes was unbeatable. The design was great and very cozy. The shower was amazing and the bed was very comfortable.

The resturant menu was very limited. Within the room the pillows were large but flattened out very quickly and the temperature in the room couldn’t be controlled so it stayed very hot without circulation

Gorgeous modern West coast style hotel with big rooms, excellent bathroom and dining room. Off season rates made it great value. Wonderful views of Red Mountain chairlift and runs.

The quality of bed and sheets was not what I would have expected in such a nice hotel. The The bed was poorly made which added to the issue.

Staff were very friendly, knowledgeable and helpful. The room was very nicely completed and designed, simple and effective.

The signage to find the hotel was poorly identified, with little information about how to manage driving around the construction. Outside parking was not very accessible and easy to use. Food was overpriced, but not unexpected as it is a ski resort.

Beautiful property, very nice room. Also I would like to mention how great Hemansho was.( I probably misspelled that horribly) The guy that checked us in was fantastic, cheerful, helpful and just was overall super pleasant to deal with. There was a parking issue with a guest in front of us and he dealt with it all effortlessly and with a smile.

Parking situation was rough.

Modern, quiet despite construction happening all around. Excellent restaurant on site albeit pricey. We stayed here during off season therefore hotel was not busy. Got an upgrade to a large balcony suite (thank you).

Parking was haphazard due to construction in the area. There are no hangers / towel bars in the bathroom/ensuite.

Well appointed hotel, exceptional hospitality (especially Phillip) and extremely comfortable. The bed was perfect, soaker tub divine, it was truly an amazing experience.we will definitely be going back!

Everything was great! Absolutely no complaints about the hotel! The restaurant (Velvet) was good, but expensive.