Breakfast was better than most continental breakfasts. The staff are extremely friendly, polite and helpful. The size of the room was above average and the AC was glorious.

Having to pay for parking was unfortunate. I get if you're not staying at the hotel and you had to pay, but making guests pay the same price made me sad.

This was one of the best hotels I have stayed in on a business trip. The staff are happy and smile. It was spotlessly clean. Great location for me, with amazing views from my room over the lake. Secure parking, great facilities and a good buffet breakfast available from 6am. So the important question is would I recommend it.........ABSOLUTELY and I would not hesistate in a moment to come back. EXCELLENT HOTEL

Not much to be frank. Maybe the buffet breakfast could have a little more options, but what they did offer was excellent. Maybe some better plates and cutlery.

Property was clean, view was nice, price was reasobable.

Breakfast closed early.

The staff was friendly, open and helpful all the time. Gym was great, good variety of equipment. We liked the bathroom products in the pump bottles, especially the hand soap and lotion at the sink and the products in the shower - much cleaner and easy to use instead of a messy bar of soap. The restaurant didn't have gluten free bread options and once asked, they brought in a great variety of brown and white bread and bagels the very next day. Underground parking was clean and well lit The scent in the lobby, elevators, stairways and other areas was very pleasing, calming and refreshing The cleaning staff did a great job with cleaning our room every day, and they were very friendly and detailed.

The breakfast was very good, and the eggs were always done nicely. We liked the offerings of nuts, seeds and dried fruits available near the hot cereal area. There could be a few more fresh fruit options - they had oranges and apples and sometimes bananas.

Great hotel in the heart of Hamilton. Close to so many amenities. Room was not only spacious, comfortable and clean, but it was a corner room on the tenth floor with floor to ceiling windows on two walls that offered incredible views of the escarpment as well as the Burlington Skyway bridge. Breakfast and dinning room was excellent! Underground parking was extra, however very convenient with elevators to the rooms.

Nothing

The bed was comfortable, the TV set was as big as one would have at home, the carpet was soft, it was clean, warm and cosy. Good service at the breakfast. Location was nice, close to few good dinners.

The shower handle is fixed, could not raise shades in the room. Perhaps didn't understand how it is supposed to be done. Didn't like extra charge of 50CA$ at the check in time, though I've paid the logging fully in advance. However, got this back day or two latter.

The staff was excellent. I dealt with 3 different check-in desk employees and they were all efficient and friendly. They even went the extra mile to text me to ensure everything was okay with my room; something I don't get often. All the other employees always smiled and said hello to make you feel welcome.

Breakfast could be better. There were a few empty hot trays so I assume there should have been some bacon, sausage, etc.

The breakfast buffet took my expectations beyond. Also, the gap between checking in and out is long. We enjoyed and maximized our stay. We are not rushing because of early checkout. The availability of the pool also was from 6:00-10:00, my kids indeed enjoyed there stay.

I didn't like the constant tapping of the entry card for the elevator. Also, the one serving the breakfast doesn't smile. It seems she doesn't enjoy the job. She's the first employee the guest would see. However, she provided all the guest's needs

breakfast was good.

having to get our towels from front desk 2 out of 3 days. paying extra money for some trumped up expense that the city of Hamilton charge, we used the same room for three nights and got charged 3 times for the same thing plus we were taxed three times on the same item, it cost me $30 plus extra.will not stay in Hamilton again.

I had a great experience staying at the Hampton Inn in Hamilton, Ontario, thanks to John at the front desk. He was incredibly friendly and welcoming, and his customer service was exceptional. John went above and beyond to ensure that I had a smooth and enjoyable stay. I highly recommend this location, and I hope to see more staff like John in the future. Thank you!

Everything was perfect