Breakfast was great- wide selection. The room was very clean and spacious. Bed was comfy. There was a full kitchenette that we didn't take advantage of because we stayed for one night. It would be very handy for a longer stay or if you have a small family. Room was quite quiet except in the middle of the night we could hear the upstairs neighbour moving a chair around. Parking was easy and safe ($15 per day charge). Hotel access was easy. The location was ideal for us attending something at the One Ontario center however the neighbourhood in general has some interesting characters. Felt very safe in the hotel though!

We loved the suite we were assigned. It was spacious and the view of Hamilton city was really nice - finally, no parking lot view, but an actual view of something pleasant without the constant noise of highway traffic. It was such a pleasant stay. The staff was very helpful coming and going. Great parking facility. Lovely decor in the lobby. Safe and attractive location.

The room card was quite confusing and we found it difficult to use at first. A little more explanation at the beginning would have been helpful. Difficulty with figuring out how to get into the hotel from the parking area. Just a little more information at the beginning would have prevented the frustration. Not everything is obvious to everyone.

Breakfast was good. Rooms were large, clean and beds comfy. Hotel staff were very nice and they all greeted us anytime we passed them by.

Only 2 elevators in the entire hotel makes for long wait time during peak hours and weekends, considering the hotel has 15 floors. Small pool area, limited parking space. Area is a bit sketchy with homeless people walking around but the hotel itself felt secure.

Breakfast overall was good Rooms were big. Rooms were clean

The was discoloration in the tub which turned out to be chemical burn on the enamel. The elevators took forever. Had to wait for the elevator and it was full. took 15mins or so to get to lobby from the 8th floor. Disappointed that there wasn't enough bacon for breakfast. No dishsoap to do the dishes by hand. Only dishwasher soap.

Location of hotel is perfect for my needs. We have stayed here several times. Breakfast is ok. Hot items could be improved. Wi-Fi is slow. We were told housekeeping was every other day. We declined service the first time then didn’t see anyone else for the rest of our 6 day stay.

Friendly staff, spacious suites, ideal location for the purpose of our stay and we loved the full sized kitchen.

The bed wasn’t made properly when we got there. The bed skirt was put on top of the mattress like a quilt. My kids and husband said the pool area smelled like vomit and avoided the pool for the rest of our stay.

Very clean and modern. Comfortable and staff were very helpful. Late checkout was great as it gave time for a shower after the AtB run.

Not enough parking. Seems crazy to build a hotel with fewer parking spaces than rooms. Elevators were very slow. Long waits and ended up using stairs more than once. Very, very expensive though.

Amazing comfy big beds and big rooms with great facilities. Loved the complimentary breakfasts, lots of choice there; and the parking situation was easy too.

Welcome desk staff were hit and miss with how helpful they were. Blocked toilet on arrival was one of those things, but not the best start.

The location was great and the full breakfast was wonderful.

After booking this hotel, they announced a scheduled power outage that occurred over night for 5-6 hours. I would not have booked this hotel should I have know about the power outage. It was uncomfortable to know that the building had no power overnight while we slept. Should there of been an emergency, I feel that it would have been difficult to get so many people out of the building. They did provide flashlights but we paid full price for the accommodation to have no power.

The room was perfect. Little kitchenette with stove top, dishwasher, full size fridge. Complimentary snacks and pop. Bathroom was excellent with big shower. Comfortable bed with big sitting room. Underground parking was $12 for the night and had a 6'6" height which fit my truck. Breakfast was included which had sausages, eggs, French toast, muffins, bagels, fruit, cereal, coffee, tea, juice. Definitely worth the price.

The only negative thing I can think of is, they give us a room with a kitchenette with no cutlery, bowls, plates, cups. However it did have pots for cooking, but no frying pan.