The large and well decorated 1 bedroom suites were above and beyond expectations! Each room represented a film star! My husband and I stayed in the Al Pacino suite and my son stayed in the Sophia Lauren. We couldn't get the fireplace working in the Al Pacino suite, the 2 person Jacuzzi was amazing for a romantic evening with my husband! We will be back! The local is bit out of the way if you want to be near downtown.. However the area has some great attractions of its own, like Splitsville a bowling/arcade place for the kids or for adults who want some old fashioned fun (serves alcohol & good food) SilverCity theater is close by as well. Upper Stoney Creek has a Walmart and plenty of grocery stores, banks, etc. All in all I would 💯% recommend this Hotel! Oh and it has a great bar/restaurant as well. Awesome food.

It's only 10 because it's best in Hamilton but not the world, We suck in Hamilton bad. Pool needs a clean, the hot tub being removed at some point very sad but the pool was warm. Hot Free coffee and laundry! $9 for a bag of chips is a bit much. Wine and beer and food. The best motel food but very high cost with cheep kid meal options and good size meals.

Bit of cleaning missed on wall blood spot on bathroom wall but it would take a person with OCD to see it. It was so very clean other wise. The cleaning staff was very helpful all trip. You %100 have big chunks of rust and scum in ice. To defrost 4th floor ice in a bucket the nasty is endless.

Room, lobby and hallways were very clean. All staff were kind and courteous, very welcoming. Nicely decorated. The second floor coffee bar is great ! Very good breakfast in the restaurant. Also many restaurants in the area, and conveniently located.

Not the hotels fault at all, but an event next door took up all the parking. I was able to find street parking a ways away, but as a country girl, I was a little nervous walking back to the hotel in the evening. Other than that, the stay was great

the staff from the check in to the chamber maids, all very friendly and very welcoming and accommodating. The free coffee at 4:00 AM (lol), when restaurant not open yet. The Baci restaurant staff as well were very friendly and accommodating as well, a special thank you to Nikitat at the front desk and Eva in the restaurant. The restaurant is lucky to have a server at only 20 years old as cheerful, and helpful as you. Thank you for finding a way for the lone of the wine stopper for my bottle of sparkling water to bring back to the room. Food was amazing , hats off to the chef. A huge thank you to the hotel and restaurant staff for making the 2 day stay for my nieces wedding a stress free and pleasant stay for myself and my family. It was 1 less thing to stress about for the bride and for this we are grateful. A++++++ For customer service and property quality. I will definitely recommend your property to others if traveling to the Hamilton area. Joan Miller

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The rooms are all named after someone and displayed some of their works and pictures. I thought this was unique and definitely different from most hotels. I was spectacle about the restaurant on the main floor but it exceeded expectations and was very tasty. I would definitely visit here again if I was every in the area.

I’m not sure if it did have complimentary breakfast. It wasn’t advertised or meant by staff. But there was multiple restaurants in the area we could find food at.

The staff were very friendly. They even had a relaxing area set up on the roof to see the eclipse. It was awesome. Finally the gentleman at the restaurant was great. We chatted for a bit and he was the one that told us about the rooftop area.

We didn’t like the room we had as it was close to the coffee station and elevators. We tried to move farther from this noisy area but there were no other rooms available.

The beds were absolutely so comfortable and the entire hotel was very clean! Free 24 he coffee station!

Our curtains didn’t fully close so the sunlight came in and the entire time we were there and there was this annoying loud sound that was coming from upstairs that kept us up all night. We told the front desk prior to leaving and they tried to give us a breakfast voucher but unfortunately we couldn’t use it as we were both heading straight to work from check out

Room was great! Good bed and shower. Nice hotel, lots of things were brand new. The theme was super cool

It was noisy. Don’t get a room on the back side of the hotel. The garbage truck comes very early and was so loud. I could also hear other people in the hotel, I slept very poorly because of the noise

The staff that checked us in said that we would be able to pay for our stay when we check out, when we were checking out on the next morning, a different staff said no need it was charged to my credit card and argued that she would have to refund us and let us pay by debit. She did the charges twice without communicating that she already did the refund. She was a bit stuck up and didn't want to talk to us. We wanted to pay for our stay with the cash we had on hand not by debit...

The room and features were incredible, and the place is always stunning to look at. Additionally, the staff is always friendly and ready to help.

The only thing we noticed was that the headboard of the bed had significant smudges on it, and we were unsure if that was from cleaning or if it was accidentally missed. Overall super clean and cozy space though!