Room was very large and spacious. Much bigger than expected. Bathroom was absolutely perfect and shower was amazing! The hotel overall was nice, but I think for the cost we were expecting a bit more in terms of ammenities.

We did not use the pool because it was extremely crowded. This did not bother us very much because it was not the main reason we came. We own a pool so it wasn't something we were particularly concerned with, but for someone coming here expecting to have private time in the pool I could see it being a huge concern. There were never any chairs everytime we looked. Also, the room was a bit stuffy at night - AC could be improved, but this was not a dealbreaker.

We had little time to use the facilities, our fault. They looked nice and busy. The room was a generous size, which we loved.

For the cost, it would be nice to have a continental breakfast included in the price, since the only option for breakfast was a buffet. Our mattress was okay, but I could feel metal springs; it could use a new one, room 260. Would we return? YES We happened to arrive as a large group was checking it. It was very chaotic; they should have a separate area for large groups. We had to wait in line for a while to check in. Bathrooms are large, with one sink, the countertop is nicely sized, but the shower has no place for women to place their leg while shaving, which is a safety concern.

The property was beautiful and the amenities were awesome. I just felt the room that we stayed in was very tired looking and I mean tired. I don’t think it’s worth the money they’re asking for a per night. I do feel attention to detail needs to address to maybe certain rooms like the one we stayed in 111 There was a dirty fingerprints on the curtains. The bathroom door on the back is peeling things like this need to be addressed for the money they are asking for per night. I also felt that the Hot Springs were assess pool. It was so dirty. I just felt it was disgusting that needs to be addressed. I will not go back in the Hot Springs.

Beautiful grounds, staff, facilities are always wonderful and why we stay here repeatedly

Pillows were uncomfortable. More comfortable pillows are usually on offer if you ask, but this time they weren't available for either night of our stay. Also bathroom was very tiny and in need of renovation. Our 2 night stay was over 1100 dollars and frankly I'd expect more for the price point. Also they no longer have a door person. These are minor points but we are paying more and getting less than we have in the past. As a very frequent guest, this is very disappointing.

We have been to other vintage properties but the outside was spectacular. The gardens was such a beautiful feature and with the outside bar was pretty nice. Check in was easy and the actual hotel is alot bigger than what we expected. We liked the fact that it was just down the street from both the strip and wineries such as Peller and two sisters. We had a spa day and the spa facilities are quite nice and cool that it's off by itself. We liked that there is a resturaunt and bar so you don't have to commit to a formal dinner and can just grab a wrap or pizza.

We booked an upgrade room but when we got there they said it was not available so gave us the standard room and refunded us. Our room was literally at the end of the building so we had to walk a bit. The rooms were nice but at other Vintage hotels they typically provided complimentary bottle of wine so we were expecting that. We also had a joint room so even though we weren't sharing with the neighbours we could hear them and knew when room service was coming or what they were watching on TV. We did the hot springs to start off. At 10am there was 12 people so very busy for our first time. However when I booked 11am it was just me and one other couple so it's a hit and miss on the privacy of the springs. The hot springs area is very small. We also got a massage which was nice.

The room was lovely and spacious, and the grounds and resort were very nice. Both the indoor and outdoor pools and hot tubs were very nice. The indoor hot tub was very sandy one of the days. The outdoor pool is heated, but be aware it’s not hot like a hot tub, so in winter it may not be comfortable for everyone. The outdoor hot tub is called the Hot Springs and is included with the stay but must be booked in 20 min time slots in the spa. I signed up for yoga one day which is also included and was the only attendee with the teacher which was lovely. We didn’t get to try the ice rink or Monet gardens, but they looked lovely. The service was extraordinary, both the human service and their AI “Ivy” that we could text. Ivy helped me turn on the fireplace, change our hot springs reservation, and got a microwave for our room. It was a very cool service addition. The evening turndown service and rose on our pillow was sweet!

This is an older hotel that has been renovated, but the paint and wallpaper were chipped and torn. It was a little off putting at first. The service and overall experience made those things invisible by the second day, but given the price of the hotel it was a bit surprising. The majority of guest parking is across the street and around the corner. It’s not that far to walk at all, but in the middle of winter it felt far when I was walking in a dressy outfit for going to dinner. When I forgot something in the car I thankfully have a sweet husband who went to get it for me.

We love the hot spring and heated pool. It's why we book the winter months every year! Having the staff reach out and show they paid attention to details when we mentioned we were celebrating our anniversary really helped us feel special! The room upgrade, the complimentary bottle of wine, and a simple rose elevated our experience immensely. Thank you to all the staff at Pillar and post!

Only comment was the buffet breakfast was under whelming for the price we paid. Everything was barely warm and bland. If food could be hotter and more variety i feel guests would be happier. After eating the amazing dinner at the Canary Restaurant the night before and having our socks knocked off to a mediocre breakfast was disappointing.

We thoroughly enjoyed all of the heated pools and hot springs! This was our primary reason for booking and we have no regrets! The staff was also incredible.

I would have guessed the rooms would have been nicer given we upgraded to a room with a fireplace but the bathroom has a terrible shower with no water pressure and the bed was extremely uncomfortable. Still over all truly enjoyed our stay but I do wish they would upgrade these two things. I would consider staying elsewhere and just paying for daytime access to facilities next time.

Its a lovely property. I have been 3 times. It is starting to need repairs. Having said that the beds are comfy. Thr food is very good. And the pools are great.

Water damange on ceiling of 3rd floor, bathroom wallpaper peeling. Airconditioner was so noisy i had to sleep with a pillow over my head. I have a mobility issue and had a hard time parking close to the door. The few designated spots were often used by folks with no disabilty permits. Very frustrating.

The accommodations were spacious, and the bedding was soft and very comfortable! The lunch served was very tasty and the staff were very friendly. The outdoor pool was a treat i definitely enjoyed. That was a highlight for me.

The room needed some paint touch-ups..the trim was banged up all around the bathroom door, and it looked sloppy. I could see peeling paint in sections of the exterior of the hotel. I know all buildings have wear and tear but with the cost, I was a little surprised.