Our room was very comfortable, the staff was friendly, dinner and (nightly) drinks at the restaurant were outstanding. The location was beautiful and quiet, surrounded by vineyards and within easy walking distant of two wineries with their own restaurants, and nice walking paths along the Niagara River nearby. Town is just a short drive away, very convenient.

I would have liked to have some additional (or different furniture). We had two swivel armchairs and a low round table; instead, a sofa and maybe a larger coffee table would have been great. Just a thought/recommendation.

The bar, dining room and terrace was setting was lovely. The martini and wine selections were excellent.

The dining selections and overall taste and quality was underwhelming. The inflexibility to order certain dishes (and yet still stay within the prix fix format) was incomprehensible and disappointing. Would highly recommend your facility but would recommend to look for other dining options.

Riverbend Inn is beautiful... so much history. On arrival we were greeted by a very friendly receptionist and we offered lovely champagne which my husband and I really enjoyed. Surrounded by vineyards, what a marvelous sight. Peaceful and calm space. Breakfast was absolutely delicious. Loved the decor of the dining room and our bedroom. Beautiful quaint town of NOTL/ Nigara on the Lake 👍 also a short drive away. We will definitely book here again.

The dinner menu dinner at Riverbend Inn is expensive. It looked delicious, though. We couldn't afford that as well. So, we sought out cheaper options in town. Unfortunately, I had an unpleasant rude experience with a receptionist, which I did not appreciate as we were the paying guests and needed to be treated with respect. I was very upset... but thank goodness the evening receptionist heard my complaints and restored my faith in hospitality.

We had a breakfast, a lunch, and a dinner. I really enjoyed all the meals and the wait staff was wonderful.

The air conditioner was not working properly and the outside temperatures were quite high. I brought it to the staff’s attention and they brought in a high-powered fan. A new air conditioner was installed for the last night and I enjoyed much more comfortable temperature. Would have appreciated having that new air conditioner on day one. j

Location, comfort, accessibility.

we arrived less than ten minutes after 10:30am and were refused to have breakfast in the dining room. we were late, wet because of the rain after cutting our golf round short suet to the rain, and yet they would not accommodate their guests. simply not the way to impress and wow your customers. spoiled our stay at the in. also we had reservations for dinner, booked well in advance and a few days before they unilaterally cancelled saying they decided to begin their fall schedule and would be closed for dinner on Tuesday, yet they had accepted our reservation weeks before. overall, not a great experience. not sure we will return. our room was not properly serviced. our bed was not made, although they did service the bathroom.

The perfect vineyard stay! An incredibly charming location. The fireplace in the room was great for relaxing in front of and reading a book with a great selection of wines to order from. Staff were amazing; super friendly and helpful. They take you to the sister winery nearby (Peller Estates) in a golf cart for a free wine tasting. That one also had an excellent restaurant with great food and wine pairing

No elevator to access upper floors. No bellhop to help with luggage either

We loved hotel and vineyard our room was very well proportioned and loved the fireplace our bed was super comfortable and was pleasantly surprised to see the vineyards wines on display on the mantle. We also loved the complimentary wine tasting at the vineyard and the staff were so friendly we felt right at home.

When I asked for a kettle to make tea we were given a jug of hot water and no proper tea cup I had to use the very small coffee cup and the hot water wasn’t too hot.

Beautiful setting, room was exactly as advertised. All staff were amazing and very thoightful.

Our fireplace didn't work and the staff tried to fix it. Would have liked to have been told it could not be fixed during our stay. We didn't let it affect our weekend and had the fireplace chanel on instead. The crackling fire with our drinks and a light snowfall was Hallmark Movie Worthy!

The hotel environment is great, though we probably didn’t get to fully enjoy all the facilities and services since we were traveling with kids. Their wine is excellent!

Overall, we had a good stay. However, first-time guests might need more information to fully understand the hotel’s services, dining hours, and other important details.

The front desk and housekeeping staff went out of their way to get us checked in a little early since we had dinner reservations. That was so helpful. We ate brunch at the restaurant and the staff was exceptional! Both of the men who helped us were delightful and funny. It was a beautiful morning on the terrace and the food was delicious. The room was lovely and having wine in the room to purchase was a great idea.

We found out as we were leaving that the hotel would shuttle people to the neighboring wineries on a golf cart. We would have liked to use that amenity. We also found out that with our stay we were eligible for a free tasting next door, but when we tried to book it, they were mostly booked up. We didn't get to do that, and we really would have liked to. Had we known about it on booking, or in an email before, we would have scheduled in advance.