Everything from entering the building to leaving the building was absolutely exceptional. Having the option to store our luggage before check-in time was priceless and really made the experience even better. A fantastic service. Even booking the hotel was so easy. We used the restaurant before check-in. The restaurant staff Tuck it upon themselves go above and beyond to check up on our room to see if it was available which was a service. Every single staff member was happy, fast and made genuine kind conversation (which did not take away from them working extremely hard) . The staff went out of their way to compliment my daughter which made her feel special and happy .The friendliness was genuine and I feel like this staff looked happy which coming from working in the industry is rare. The food was delicious. Excellent large portions . It came to our table quickly. The room was exceptionally clean. I called down with a couple questions and they did not make you feel bad. They called you by name which was so personable and I really appreciate that. We called down four more complimentary coffee and the friendliness was so welcoming. The service was quick. Everything from the checking desk to the putting our luggage away to the restaurant to the security guard to the two men, which I assume were maybe head office people. They were friendly and made me feel safe. Going to such a big event that we went to, The hotel was quiet which I did not know what to expect. Everything was spaced out and I understood exactly where to go. It was controlled and clean and friendly and I felt like I was staying with friends, that's how friendly this was. We did miss room service by 8 minutes but the person on the phone was so heartwarming nice. They allowed us to order some food which was very late. I felt so safe waiting outside due to the friendly warm security officer or whomever Job it was to stand outside.

Check-In time was a little late but under the circumstances of the weekend what they offered completely made up for it. Early bag check-in early check in the restaurant. I can't compliment the restaurant enough. It was such a nice place to just sit and have some food with extremely friendly service

The staff with InterContinental went above and beyond to correct the egregious charge that booking.com made that was greedy and didn't match the room we booked. For a regular room booking.com gave us was up to six times the price of a regular room. Booking.com took advantage of people like us during the Taylor Swift concert. I would ONLY go through InterContinental directly as they were FABULOUS and book at cost or cheaper with them. Can't say enough good things about InterContinental and their staff. This is not the first time booking.com has done this to us. DO NOT USE BOOKING.COM.

I didn't like that booking.com took advantage of us and charged us up to six times the amount of what the room should have been for a charge. This was absolute greed on booking.com's end and was horrible that they then switched from the picture shown in the ad to a simpler room. I would NEVER use booking.com again. I'm grateful to InterContinental for working with us. It's best to contact them directly to book instead of a third party making all of this money off of regular people. They don't even tell the hotel the egregious charged they placed. Unreal and true.

Ardiz , the receptionist was very kind and helpful. Location is great. They charge extra 25$ plus taxes for amenities ( pool) per night; which we were notified at last minute as we were checking in. This was not mentioned on the app when we booked the room online via booking.com. If we had known we would have chosen another hotel that has no charge for pool. The other unnecessary 10% discounts which were mentioned on the extra-charge-notice paper were really insignificant and irrelevant. Not worth 25$ +taxes Per Night.

Everything went very well. We were greeted friendly and when requested early check in with mini frig.........we arrived and checked in at 11am - very, very happy about that. When we returned to our room Thursday early evening, the mini frig had been delivered to our room as well. Everyone was exceptionally accommodating.

We were a little disappointed that there was no coffee shop/Tim Horton's, or any place to get just a quick snack or breakfast. The location was not near any of this even if not included in the hotel premises itself. The little shop downstairs was a little helpful for snacky things.

Room was well appointed, comfortable and clean. Front desk staff was wonderful, helpful and friendly. Food at restaurant was excellent. Facilities were clean and well maintained.

Service at the restaurant for breakfast was lousy. Had to approach the hostess in order to get a server to take our drink order, tea wasn’t brewed and therefore I couldn’t drink it for 5 mins after it arrived, couldn’t get a water refill for over 7 mins after asking and went without water for approx 5 mins before I could even request it.

very clean room and hotel location was perfect as we had a baseball game and a show at the princess of wales theatre and both within walking distance. also close to lots of restaurants and just blocks away from shopping

they have a new $25 fee that we were not told about till check in whether you wanted it or not you could use it as a 10$ credit in restaurant or 2 bottles of water in room but we could buy water cheaper

Staff on check in were extremely helpful. We requested an early check in and late check out which were both given (for a small fee, which we found acceptable). Hotel room was a fantastic size and very clean. The location of the hotel was superb with easy access to CN tower, Rogers Centre and train station.

The bedroom and spa were clean but these areas could do with a little bit of modernising and updating as were looking a little tired and old fashioned. A water cooler would have been useful in the spa...although bottled water was given free on request.

The location was fantastic and beds were comfortable and elevators were fast. We hoped for a lake view but got the city side. Next time maybe we can get the lake view.

Housekeeping knocking on the door every day was frustrating. We answered the door finally but she still wanted to check the bathroom for towels etc. then she needed to scan her key to the door while it was open for some reason. We couldn’t find our do not disturb sign to put out.

Location right next to Union Station. right behind is the aquarium, CN tower, Rogers center, railroad museum and Harbourfront. View from the room window is the CN and the lake. The staff is very friendly and responds to all needs and requests anytime of day or night. Check in was easy even past midnight. Late check out request was granted with no hassles at all.

Shower floor drainage overflows into the dry part of the washroom. So we requested for a room transfer which was immediately granted.

The hotel was really beautiful and art filled. The staff was friendly and helpful. The room was clean, comfortable and spacious. The location was perfect walking distance to the ScotiaBank Center and other attractions. Breakfast at the hotel restaurant was delicious and had many varieties. Will stay here again.

There wasn't anything that I didn't like. This hotel met and exceeded expectations.