Staff were incredibly friendly and helpful and patient, gym was great, ground floor lounge was snug and comfortable, the room had an industrial and cosy feel to it, there was a TV, kettle and tea in the room, and the location was very convenient to get to Union Station and other places.

Rooms were much smaller than the pictures, bathroom was very cramped, bathroom had a few stains and needed further cleaning when we checked in, room was incredibly hot due to the aircon being on the floor of one corner of the bedroom and poor air circulation from the aircon, and our room was facing York Street which was very noisy even at night.

Excellent location near Union Station, although it can be a bit tricky to find. The rooms are nicely designed, though small, with limited storage and surface space. However, they make smart and efficient use of the space available. The fold-down desk is a lovely and functional addition. The library downstairs and the thoughtfully chosen book in each room, highlighting Canadian authors, add a charming and personal touch. The liquid coffee packets in the room are an interesting bonus. Each room also includes a steamer, which is essential for business travel, and blackout blinds for sleep. Sustainability is a strong focus here with no single-use toiletries.

The air conditioning and heating unit is quite noisy and cycles frequently, making it sometimes difficult to maintain a comfortable room temperature.

Surprisingly quiet, perhaps bc our room(914)was at the end of the hall and not on the street but facing other rooms out the window. Didn’t love the view but did love the quietness. Mostly clean but bathroom could have sparkled a bit more especially shower base. Hair and dirt along edge of shower door track. Loved the black makeup towel. Loved the selection of teas and the kettle. Had to move the kettle to plug in which is meh. Loved the decor and that the furniture was not clunky and took up minimal space. Loved the body wash and shampoo and lotion. Bed and pillows were super comfy. Plenty of plugs and usb’s. Got lucky with no hassle early check in and late checkout! Thank you for accommodating us! Staff was great at front desk, and cafe. Other staff were also lovely when we met a couple different ladies in the elevator.

Lovely artsy hotel within 5 minutes walk of Union Station; it’s great value for money and in a prime location. Staff were kind and attentive! Loved that they had a bar by the entrance.

Our room did not have access to the AC, and it was quite warm throughout our stay. We would proffered to control our own room temperature l. Also, when turning the mini-fridge on, the outside of it started to heat up to the point where it was very warm to the touch.

New hotel as of March 2025. Tastefully decorated. Functional amenities. Comfortable bed. Great location close to Union Station, very walkable. Quite clean.

Rooms are quite small, but still functional. Had a small desk that folded up against the wall. Enough for a laptop but not much more. Not much room if you have a lot of luggage. Opted for a queen room as a solo traveler and it was OK. I think the standard rooms that are 50 Sq ft less may be cramped. On the pricey side for the size of room, but cheaper than most chain hotel options in the area.

Very close to Union station, CNN tower/Aquarium/Blue Jays/hockey stadiums and downtown/harbour all very walkable. I thought the room was a pretty decent size, nice and clean, very friendly staff, nice toiletries in the bathroom. Water bottle refill station on the same floor. You can sit and have coffee etc in the lounge. Sunset grill nearby is a nice spot for a fresh breakfast! Recommended!

A chic, sleek compact room that managed through clever design to include everything we could need for a city break. Stylishly redesigned recently, so everything is really fresh too! As Toronto is so well provided for on the public transport front, being located a hop away from Union Station meant the airport transfer and getting from hotel to all attractions was a breeze.

Nothing to say here. Loved it.

Location, a few minutes walk from union station and perfectly situated to explore all that Toronto has to offer. Staff very welcoming and informative. Rooms spotlessly clean, which included some thoughtful items such as clothes steamer, proper hairdryer and quality toiletries. The union is a very stylish hotel, their communal areas are very well thought out, with plenty of working space and relaxing areas.

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Everything was new and clean and in good working order. Staff was extremely friendly and helpful. Breakfast was wonderful. Lobby was beautiful. Room was small, but cleverly efficient - lots of places to store things. Bed in pillows were both comfy.

Nothing. Really, everything was just fine. The room was a little small, but for a two-night stay for just a couple, it worked out just fine.

The location of this hotel was excellent for us. We were attending a performance at the Princess of Wales Theatre so it was very convenient. The price was very good for downtown Toronto. The room was a bit on the small side but very comfortable and modern chic.

The only thing I didn't like was the window coverings. They weren't room darkeners and there was some light coming in.