Breakfast was a La carte and offered many wonderful choices. The omelettes and hash browns were perfection. The dinner menu offered less choices but the food was still very good. It is the staff at this hotel that makes a stay so pleasant. From check in to check out, we could not have been treated more graciously.

I did not care for having to be seated by a hostess in the lobby area. There are plentiful couches, large chairs and low table groupings but only a hostess can seat you during most of the day and night even if there’s open seats that don’t have “reserved signs”. The hotel serves a nice tea there in the afternoon and those tables have reserved signs on them. This is not a big deal but after my decades of travel I’ve never seen a hotel that doesn’t allow its guests to sit freely in the main lobby.

Staff attentiveness and amenities are spectacular. Bosk is upscale adult drinks and dining.

They could use less attractive staff to avoid temptation. Everyone is perfectly professional, so don't take that wrong. They just know what they are doing.

I absolutely loved my time at Shangri-La Toronto! From the moment I arrived, the staff was incredibly welcoming and attentive to my every need, even late in the evening. The luxurious and immaculately clean rooms really stood out (it's as good as the pictures show!), and the stunning views of the city were simply breathtaking. We stayed in the premier view room and the view of the city was gorgeous! I can't recommend this hotel highly enough - it exceeded many of my expectations!

A few hiccups with notes being sent properly through booking.com to Shangri-La on the occasion of my visit, but nothing they could've done to remedy that. It might also be a weekday, but room service missed some requests after midnight, but it was completely understandable. Still had an amazing time staying here nevertheless!

The pleasant and friendly service from the staff at the the front desk and check-in. Quick and efficient check in. Very quiet rooms and very comfortable beds. The hotel location in the financial district was very central with easy means of transportation.

I wish the hotel website or on other booking websites or the hotel staff at the time of checking in would inform us that the afternoon tea which has excellent reviews, needed 48 hours in advance reservation.

From the moment of booking, the staff reached out & offered any support ie. time of arrival; any spa or special trips etc. We got excellent help from the reception & concierge team (shout out to Dean). We were upgraded too, but honestly it was a beautiful hotel, so spacious & well appointed in every way. Room service was fabulous too, lots of choice, amazing quality & arriving promptly. We ordered a car to take us on a trip & one to go back to the airport. So easy. Staff were exceptional & the epitome of 5star service!

Only regret it not staying for longer at this hotel. We feel we missed out.

The staff were the most professional & warm/friendliest people- round-the-clock. Everything from our check-in, to turn-down, to when I lost my watch (they found it), late night Uber delivery, breakfast service... it was a great stay

I wish there was lighting & some type of awning for rain on the terrace in our room. That would have really stepped our room to another level! But that said, still an excellent room!

absolutely spectacular! i have tried every hotel in the city (on a quest to find the best) and the shangri-la is my new favourite!! the pool and sauna were our favourite amenity. will definitely be coming back again and again.

The staff - from front desk to valet to room service were exceptional. The room was elegant and beautifully designed with great amenities and details. Totally worth it.

Nothing - everything was excellent

the customer service was excellent. the rooms were beautiful and clean. very expensive restaurant in the lobby. very close to the subway station to get around Toronto.

very expensive room but there was no microwave in the room. even cheap hotels have microwaves.

Excellent location, Dean from Concierge was brilliant and the rooms are really nice