We had the best experience at the Sheraton Centre Toronto! From the moment we arrived, the staff were incredibly welcoming, friendly, and professional. We were pleasantly surprised with an upgrade to a super deluxe room with a breathtaking CN Tower view, which made our stay even more special. The location of the hotel is unbeatable, right in the heart of downtown, and the reception staff are truly outstanding. Housekeeping was also very attentive and kind, ensuring everything was perfect throughout our stay. I also want to highlight the hotel’s restaurant, Dual Citizen—one of the best dining spots in the city, with great food and atmosphere. Overall, this is a hotel I would highly recommend to anyone visiting Toronto. I’ll definitely be booking here again every time I’m in the city!

nothing

Really friendly staff who never rushed you. One gentleman, Steven, who checked me in, recommended I upgrade to get access to the club lounge, explaining that it really was 'something special'. So I did, and he was correct! The Club Lounge on the 43rd floor is spectacular. A huge space, plenty of refreshments and snacks, breakfast and a light early dinner, and plenty of working space too if you need it. I highly recommend you upgrade.

The rooms were a little dated and there was no slippers or robe in the upgraded room. But these things are minor and next time I will just bring a robe and slippers

First walking in and seeing the hotel, it is beautiful and clean. I immediately noticed it smelt amazing, even the restrooms smelt good! It was very busy which was nice to see people enjoying themselves. The facilities were great too. The fitness centre had a good variety of machines and equipment, loved the sauna on the change rooms too. The kids play area was a great touch, we had fun before winding down for the night. The pool area was good but there were a lot of chairs that had reserved on them that no one was sitting at, they were at the best location too. I would have liked to be closer while my children were swimming. The pool itself was disgusting though, lots of black spots floating around, I don't know when the last time it was cleaned/vacuumed. I did not want to go in further. Check out could be more efficient with the option of leaving your keys in a box somewhere. There were a lot of people standing in line only to have someone come out to grab our keys for check out. Other than that the hotel was great and clean, we will definitely be back!

The pool area was good but there were a lot of chairs that had reserved on them that no one was sitting at, they were at the best location too. I would have liked to be closer while my children were swimming. The pool itself was disgusting, lots of black spots floating around, I don't know when the last time it was cleaned/vacuumed. I did not want to go in further. Check out could be more efficient with the option of leaving your keys in a box somewhere. There were a lot of people standing in line only to have someone come out to grab our keys for check out. Other than that the hotel was great and clean, we will definitely be back!

the location is the best and the bedroom was spacious for 1 person/2 people. close to everything.

no proper breakfast buffet...I think is a new tendency in hotels, but for the price having to go out for breakfast is not something I expect for a hotel of this name and level.

I really loved the room! The view was amazing, and I loved the bed and the room itself. The layout was simple yet elegant, everything was clean and very comfortable.

I didn’t enjoy the breakfast experience at all. On the first day, I waited about 30 minutes before anyone brought the menu or took my order, and even then, the food took a long time to arrive. The service was very poor during busy hours, so on the following days, I went earlier in the morning (6h30) to get better service.

The property is in the heart of Toronto Canada, close to every landmarks and walking distance, such as CN tower. Ripley’s aquarium, Roger’s center and food restaurants. Customer service was there, very polite and hospitable staff from the moment I checked in, explore the property up to checking out. Monica, from service desk was very helpful, accommodating and friendly when I was checking in and answered my few questions. She gave me the best view on my room which was facing the famous CN tower. I would definitely stay here again and would recommend this property to my friends who are planning to visit Toronto Canada.

Nothing. Everything is perfect for me.

The gym , pool and lobby area are great. The room was quiet , spacious and comfortable too. And the location was perfect for me. The staff are great too.

The shower water pressure is low and the electrical wiring arrangements in the room is not in keeping with the Sheraton brand. Oh and the price seems high for what it is but also is in keeping with other downtown Toronto hotels.

Excellent location, within walking distance of CN tower, Rogers Centre, and about 15 minutes from bay side to catch water taxi over the The islands. The swimming pool is lovely after a days sight seeing, with towels supplied. Excellent cleanliness of the room, and great black out curtains for a great nights sleep.

For this level of hotel which accommodates tourists we were surprised to find there was no concierge. We were trying to organise a hire car for mid week of our stay. there are multiple rental car agencies, but the local one had no cars, and is difficult to find, so use the internet and collect from Airport.

The location is fantastic, the lobby is beautiful, and everything was very clean. Beds were comfortable, the staff was friendly, and the pool was excellent. Our kids really enjoyed the well-equipped playroom. The breakfast at the Dual Citizen restaurant was absolutely delicious.

Nothing major, but the bathrooms in the rooms could use some updating. Also, the wait time for breakfast at the restaurant was quite long, a bit more efficient management there would help.

This hotel is situated in a perfect location in the heart of downtown, making it convenient for exploring the city. The beds are extremely comfortable. The pool is fantastic, especially on sunny days, and the lobby is vibrant and interesting. The valet parking is convenient (it's so pricey though). Additionally, the guest service is excellent, with friendly staff ensuring a pleasant stay.

The outdoor pool water is cold! On the first day, which was cloudy, it wasn't pleasant, and we couldn't enjoy the pool. The next day was sunny, so we finally had a good time in the pool. The room size is a bit small. Additionally, my 5-year-old couldn't reach the faucet handle. While I understand that the hotel can't change their design, I suggest adding steps for rooms with kids when making a reservation. This small addition would greatly improve the experience for families with young children.