-Great location - close to metro, railway station, downtown, grocery in the building. -fully equipped as a usual apartment, everything of good quality. -clean inside. - 24 hours digital access.

- noise. it seemed like somebody was washing drying every night. Air-climate system is strange, it turned on regularly and almost blew me out. And of cause it was extremely noisy. Sometimes something turned on at the night and the whole apartment vibrating. - Everybody in the street can see you inside. Curtains are very helpful. - A street is narrow but quite busy. You can see tracks roofs in front of you. - Homeless people around. One of them had breakfast on the stairs to the hotel, left a lot of garbage and then nobody cleaned up after him.

Great one bed apartment, immaculately clean, everything you need for little bit longer stay, cooking and clothes washing facilities. Smooth contactless arrival and departure system. Ideal location downtown, easy walk to Museums and Galleries, Restaurants, Bars, Queen St West, Shopping, Historic areas and Subway. Quiet sleep too, as our apartment was onto a small side street rather than the main road. Loved that there were extra supplies of coffee, washing bits, fresh towels etc available if you needed them. Just made things easy and stress free.

Not much to improve. A few hooks; on backs of doors or hall wall would be really good for coats and towels when wet. We weren’t keen on the plastic sheet under bedding as hot/uncomfortable. Nor the heating system which was fan based and would come on loudly. We could have turned it off I guess, but then it was -18 outside!

Clean, spacious enough for 2 adults and 2 teenagers, and the location was perfect for our stay in Toronto and close enough to downtown without too much time wasted travelling. All amenities that we needed were provided, and even access to extra items which we had ran out of (coffee, bin liners, clothes washing capsules etc). The location was not too noisy for us considering its nproximity to the centre, beds were comfortable and everything was all in order, support was quick to respond when we had queries

It’s lacking dedicated parking but there are plenty of affordable and safe multi story parking lots no

Convenient location near St Patrick Station. It is also ~15min walking distance to Chinatown and CF Eaton Centre where all the shopping and multiple cuisine eateries are located at.

No elevators available on the premise, and the stairs' steps are very high - making the moving of medium-to-large sized luggages tedious.

Sonder on Elm was a very convenient apartment, close to subway, supermarket and many eating places. We walked down to the CN Tower in about 20 minutes. They also have an app which helps with neighbourhood facilities. Thank you, we loved the Thai restaurant Pai. Would thoroughly recommend.

Only one suggestion, perhaps a chest of drawers in one of the cupboards. Very minor though.

This is my first time using Sonders so I was a little apprehensive as it's not a hotel. But when we arrived we met the most wonderful Sonder personnel Allison. She is caring and understanding. We had just landed after an 18 hour flight and were exhausted and hungry. Allison immediately arranged to have us checked into the apartment at 2pm and helped us settled in. She took away the baby cot , opened the sofa bed for us, showed us where the amenities are, and approved our late check out. She made us feel welcome and that's why we will use Sonders in the future. Sonders have a fully kitchen which was very useful and we appreciates the washing machine and dryer. All personnel we met at the apartment was polite and helpful. We had a wonderful stay at Sonders and looks forward to more Sonder stays at different corners of the world.

Sonders has personal that answers emails which weren't helpful. The email responses were slow and everything we asked for was a big no. Early check in -NO, Every hour we checked in early would cost us 25CAD same as late check out. House keeping would also be charged. I'm not sure how Sonders want to position themselves Sonders should be a bit more understanding for travellers. Sometimes, we can't get the flights we want and we are stuck. We got to Sonders at 2pm and we wanted to checked in immediately because we're tired. If the room is available, let the guests check in. Same as the late check outs.

The unit (we had a one-bedroom condo) is lovely. It is very clean and well equipped with excellent appliances. The location is fantastic. There is no lobby/reception there. However, we had one small problem with the tv, we called them and they fixed it very fast. Finally, the Sonder app is very helpful. I liked the digital key.

Our unit faced the street. In the first morning, construction workers operated noisy equipment right under our bedroom window (second floor). It was unpleasant. However, the rest of our stay was very pleasant.

Location was walkable to hospital and downtown. Building was quiet. Kitchen was well equipped for cooking real meals. Hasty market downstairs was convenient. Easy access instructions.

Uncomfortable and worn couch for sitting! The only area that wasn't impeccably clean was the ceiling fan in the bathroom which was furry with dust and dirt. Took a long time to get hot water from taps.

The stay was outstanding! The hotel was exceptionally clean and fully equipped with everything we needed, including towels, tissue paper, and coffee.

None

Very central location, easy to walk everywhere. The apartment was new and very well equipped. There were supplies for breakfast such as coffee and teas.

The bedroom was next to the aircon engine so there was a constant buzzing that could be noisy at night. The bed was smaller than expected. Also the TV had very limited available programmes.