We were unable to stay our 1st of 3 nights at the hotel due to an overbooking error, but the staff could not have been more accommodating. We were taxi'd to and from the Radisson Blu for said night and received complimentary breakfast vouchers when we returned to one king west. We also received a room upgrade when we returned. The staff could not have been friendlier or more accommodating. The night manager also provided his card should we need anything during our sray. Our room also had washer/dryer facilities - staff provided complimentary washing powder and drying sheets free of charge.

Nothing, great stay (aside from the overbooking error, but safe to say the staff more than made up for this).

We loved the whole mood of the venue, walking in to the lobby and bar felt very special. The jacuzzi itself was great . The beds were super comfy! And we loved the location, perfect for exploring Toronto, we even did a lot of it on foot!

The room we booked I understand was small for a family, but they did know who was staying there so felt it was more ready for business trip than a leisure stay, the most minimal of cutlery and plates etc in the kitchen etc. also the layout of the jacuzzi and steam rooms didn’t flow very well as you had to have shower , go out into corridor to go back in, for the men they would have to walk dripping wet past the people in the gym which doesn’t seem great. The roof terrace attached to it could have been made a bit more of a feature too, seems a huge waste the way it’s done.

Stayed 6 nights then after a week stayed 2 nights. Both times were equally good. This was a business oriented professional hotel with attentive service, and convenient location walkable from union station (and thus airport via airport train). Accessible with flat entrance where cars park and via a few steps at the opposite hotel entry. Lift to all rooms. Rooms are quiet and modern with very comfortable beds and power points by bedside. Great water pressure and easy temperature control of showers. Some towels were a little thin and should have been retired but everything was very clean. Rooms are dark so not great if you intend to stay in the room during the day but perfect for sleeping. Basic kitchenette was a nice addition to the room. Plenty of dining options and shops in the area. Great cafe on site, reasonably priced with nice coffee, pastries and hot food. Good value stay considering how expensive Toronto hotels are. Would definitely stay here again.

Great location and very comfy room. Really spacious and friendly staff! Aircon worked well and the tv allowed to chrome cast which was a nice edition. The shower was great, although I was under the impression we were getting a bath and shower when we booked! Shower gel, shampoo and conditioner is provided which was great and the dishwasher was a useful edition!

We had a suite with a kitchenette and there was nothing provided to wash up dishes etc, we had to ask reception to provide some dishwasher detergent (which they did very quickly and efficiently!) I felt the kitchenette could have been slightly better stocked with equipment but it wasn’t a huge issue!! Towels and sheets weren’t changed for the 6 nights we were there, they were just tidied when the cleaners came around.

The room was very spacious and it was super convenient to have a washer/dryer in the room. Having the kitchenware also helped my group a lot when we had takeout and brought it back to the hotel. The hotel was also right next to the subway and we were able to walk through the PATH to union station in about 10 minutes. Also added sauna was nice although we didn't use it often!

Unfortunately the TV in our room wasn't working fully until about the 3rd day, but they tried their best to resolve it and even offered a new room. The shower is a tad small and opens a bit strangely but it works fine :)

Exemplary front desk staff Rachel exceeded already high expectations from earlier visits. Everything was organized for me on arrival according to personal preferences she remembered and her genuinely warm and thoughtful welcome, together with her great personality, made a valuable contribution to my stay. She offered insightful suggestions that made my day and visit run smoothly and couldn't have been more helpful. The original hotel building housed a bank, but even with it's unique Tower addition and it's individual character, the real treasure at One King West today is the staff. Exceptional service at an exceptional, one-of-a-kind hotel. Many thanks for a great stay!

Location, bar and room are exceptional. We were lucky to get 45 floor with astonishing view to the city and the lake. The hotel preserved a real vault from the first half of 20th century, when the building was a bank. We could see that enormous door, impressive.

Breakfast is served from a cafe that locates in the same building. Benedict eggs were bland and we waited 30 min for them. I think it is because we had to pay in advance on the counter and we didn’t leave tips for the service we hadn’t got at the time. There are plenty of places to have breakfast around in 5min of walking thouth, so not a big problem. Bar is a different place and it was great.

- Spectacular view on the city - Spacious room with comfy chairs and little kitchen area - Everything felt luxurious and of good quality - Position is great: 2 mins from the subway, close to relevant landmarks, entertainment, restaurants, and well connected to the rest of the city - Very attentive concierge and staff, beautiful building

- The parking options available are close but quite expensive, we hoped there would be at least a discount for patrons in nearby cark parkings but that wasn’t the case - The rooms are expensive; in this case, we were able to enjoy our stay and it felt amazing, but we might not be able to afford it in the future; I wonder if the possibility of cheaper rooms with reduced facilities (e.g. without the kitchen area) and/or a different view would make this amazing hotel even more accessible - No bath tub or removable shower head

Everyone I met there was cordial, helpful, and went the extra mile as needed to assure me I had chosen the right hotel close to the Toronto PATH. The hotel is in the original TD Bank Building, repurposed in 2005 as a hotel and residences. The lobby, hallways, and rooms have been renovated and are well adapted as comfy guest rooms, complete with a fridge, range, microwave, and dishwasher. Our room was immaculately clean and comfortable. The bed and bedding gave us a good sleep in a room with its own temperature control. The TV was clear and sharp, and there was an adequate workspace. The bathroom had a separate tub, fit for soaking, and a shower enclosure. The room was perfectly maintained and spotless. Food service provided us with delicious fare delivered to our room or in the hotel's restaurant. Location? Prime, Toronto Business District with connections to the subway and PATH a short walk from the hotel through underground corridors. We will stay there again.

We liked everything about 1 King West Hotel.

Staff were great and the overall hotel is excellent. We loved the underground Toronto PATH system (look it up if you aren’t aware) that went directly from the One King West hotel and was just a 10 minute walk to the Union Station and other areas in the city, which meant it was perfect we didn’t have to wheel cases in the hot city streets on our arrival on the air train from the airport. The hotel is in a good location, particularly for Nathan Philips Square and the station. We did not eat in the restaurant, but it looked very good and seemed popular. Our room was on the 30th floor with great city views, particularly at night, and was quiet and comfortable. Toiletries provided were lovely and we appreciated the kitchenette and washing machine.

The towels were thin, threadbare and rough. The shower was also very forceful and unable to be adjusted. It looked and felt like a firemen’s hose jet pummelling you.