Breakfast was fairly okay. Unfortunately at times the toaster doesn’t work properly. The waiters at times forget to put some of the cutlery on the table. The bacon is always cold or runs out and is not refilled

When I booked with Booking.com, the cost included breakfast. But when we checked in, we were advised that the booking didn’t include breakfast. I was disappointed . The cups and glasses are not cleaned properly. They always have a terrible odour. I found it difficult drinking tea from your dirty cups and drinking from your glasses made me to feel like throwing up . When I raised it with your waiter, he didn’t like that feedback and was angry with me , but I stood my ground. He later on reluctantly changed my tea cup . I stayed at your hotel for 14 days and I expected the restaurant staff to be of good experience and character.

There were a couple of initial issues checking in and with the room that were disappointing but the manager Jem was very professional and looked after things which we were appreciative of. This is a historic and very beautiful hotel in a fantastic location. The lobby is stunning, particularly at Christmas time. This hotel is therefore popular with locals and tourists alike and the bars/ restaurants can get very busy. In my experience I’d recommend booking all meals in advance. The library bar did amazing cocktails and the wine bar is lovely too, this area also serves as a nice cosy spot for coffee and breakfast in the morning. The room was very comfortable, with a view of the CN tower. One of the room attendants, Dino was very friendly and went out of his way to make our stay comfortable. Union station is right across the street, the subway is really easy to use, clean and inexpensive to get around the city. You’re also just a short walk away from the lake.

The hotel would benefit from opening an additional seating lounge, perhaps this would just be required at busy times for the hotel or an area reserved solely for hotel guests. When you’re a guest at a hotel you don’t expect to be turned away from the bar/ restaurant areas due to capacity constraints. There were some inconsistencies with the courtesy displayed and professionalism of staff members. I appreciate this is a very large hotel but at times it seemed like for a hotel of this calibre the overall management could have been better.

Breakfast was phenomenal,staff was exceptionally helpful! Perfect location for our intentions and proximity to the main purpose for our trip. Very accommodating to our needs when we arrived prior to actual check in.took care of our bag and messaged us when the room was ready and our bag was awaiting us in the room. I don’t think we really took advantage of all the imeneties but also didn’t take advantage of asking. My bad

Not much in your control really. A better view but being on the 14th floor I really shouldn’t expect more.the city has just grown around you. I didn’t ask what was included in the package for our stay I fear that I made a poor choice for an overnight stay. Would I make the same choice again? Very likely but maybe for a less expensive room.

The staff were excellent without exception. Such a historic building to stay in, very comfortable and very convenient! I asked for a lake view and I got one, a lovely view facing the front. Very nice gym (s) too. Lovely bars, although rather too busy post-Xmas / New Year period.

The walls are a bit thin so I heard children, dogs, cleaners, other guests. Check in took about an hour, but that's because everyone wants to stay in such a historic hotel, I guess. The steam room was disappointing, way too small and you have to operate it yourself, which I wasn't expecting.

Absolutely exceptional service – a true luxury experience! I had the most amazing stay at the Fairmont. From the moment I arrived, the customer service was beyond anything I expected. I simply mentioned that I was on my honeymoon, and without asking for anything, they upgraded me to a Gold room, brought chocolate-covered strawberries to my room with a bowl of fruits and wine and shared all the best tips to make our stay unforgettable. They even allowed me to check in super early — around 7 AM — which was such a lifesaver after a long flight. Shortly after settling in, they called just to make sure everything was perfect with the room. It’s the little thoughtful touches like these that made the entire experience feel so luxurious and special. Honestly, 10/10 — I’d go back in a heartbeat just for the service alone.

I greatly appreciate that staffing took the initiative to send me a birthday gift of chocolate covered strawberries which far exceeded my expectations. I mentioned the noise level of the guests in the room next to mine and the kind man delivering the birthday treats kindly explained the remedy for resolution.

Being a traveller with non-visual disabilities that i do not hesitate to mention when asked to perform physical labour - it would have been nice to not be asked to carry my bag to another location for storage because I arrived early. I got the feeling that some male staffers at concierge would rather not be doing their jobs which is incredibly frustrating and inconsistent with your company image and pricing .

Centrally located, maybe not the best area of the city it but wasn't bad. In front of Union station. Horton's right around the corner for early morning breakfast/coffee. Covered self-parking was around 25(?)/day with direct access to hotel (piper st alley (hard to find) or via wellington). Steak was really good.

Dead roach in room, and the housekeeper missed it every time... Yea I could have mentioned it but wanted to see how well they cleaned. Coffee machine was broken but was replaced on day 2. Desserts were 'fine' and a little on the small side. Burger was 'ok'. Internet access is expensive (two tiers, first one was fine), it should be standard for what this place costs. Valet parking is expensive so do homework on the parking garage on Wellington. I am all for splurging at a Luxury hotel, but little things need improvements.

Bed was comfy, pool was lovely, saunas and steam room was a nice bonus, lobby is stunning, room was clean, bathrobes were a nice touch, staff were so kind and quick to bring earplugs and toothpaste requested. Macarons were left for us in our room with a card. I'm not sure if this is because I indicated our stay was for a baby moon, but this was also a nice touch :)

There is no way an expensive fancy hotel should charge $15 per day for wifi - this should be included the way it is literally every where else in 2024. It's giving budget airline. Parking should be more affordable or even included with the high hotel cost - we parked in the Wellington lot but for multiple night stay at the hotel, there should be a partnership/deal worked out with the hotel and the lot owner for a 24 hour period charge, not for every day and night. Or if there is one, it should be clear and included in the confirmation email.

My corner queen room was tucked away at the end of a short hallway but close to the elevator. It was quiet, had a lovely layout with windows on 2 sides and perfect size for 1 person. I like having in room Nespresso machine, free bottled water, a mini bar, full-length mirror, clothing steamer, and separate fridge. Extremely comfortable bed with nice linens. Booked same day and got great rate.

The bathroom floor obviously hadn't been mopped in some time, and on an overcast morning the room was quite dark even with all the lights on and the curtains open. The Valet parking is very expensive and the self park options nearby aren't very convenient and not much savings, particularly on a weekday.

My first impression of the hotel from the outside was that it was stylish and had timeless elegance. The hotel's location was very convenient. It is just in front of the Union train station, so getting the train is the best choice if you come directly from or to the airport. Getting around the attractions in Toronto is also convenient. The room and bathroom are pretty but small, but they smell clean. The quality of our sleep, with their pillows and bed, was superb. I did not use any other hotel amenities. I was told that a third party is handling this, so it's not free, which is sad. Lastly, the hotel staff were courteous and helpful.

The lobby, which is very near the hotel's main entrance, was so noisy that I felt like I was entering a casino hotel in Las Vegas, so I did not like the vibe.