Perfectly located in the heart of Toronto. The hotel is comfortable and well equipped, but what truly makes the difference is the service: the staff, especially the cleaning team, is exceptionally attentive and makes the stay genuinely pleasant.

Parking is overpriced at 65 CAD per day (before tax), while many nearby options cost less than half. The rooms and bathrooms feel dated, with worn furniture and fabrics, and the pool/play area also needs a refresh. The biggest issue is the elevators: staying on the 33rd floor meant constant delays, as most of them were frequently out of service.

The beds are amazing! My wife deals with insomnia, and I was stressed about a convention, but both of us slept really well, though. All of the staff were extremely friendly. The hotel was quiet, despite hosting multiple events during our stay.

The elevators! Seriously, just rip them out and replace them with anything. After working in various hospitality roles in my lifetime, even in the hotel industry, my only complaint for this hotel (besides forced valet..ugh) is having to wait forever for an elevator. I can't remember what floor my room was on (11th?), but I was tempted to take the stairs multiple times.

We loved the view to the lake from our room, beds are so comfy, room is clean, and breakfast is just awesome, it was really the best breakfast I've ever had at any hotel. Staff are really helpful and attentive to details.

On our last night at 4am fire alarm has woken us up and all other guests, it was so loud, we got so scared, more from the sound than from the possibility of fire, even had to take medicine to calm down. It was going on and on and it took for them too much time to check on that and switch it off. So our night was ruined as we didn't know if to leave our room or not. I understand the safety concerns but it was purely handled by the management. Later we were informed that it was the prank from one of the guests. I hope that person was taken care of by the authorities.

Perfect location for downtown and for walking the waterfront. Comfy, clean rooms with good bathroom supplies. Very fast elevators. Friendly and helpful staff.

Things have changed since our last visit last year. They now charge for using their wifi in your room unless you are a Marriot Bonvoy member (signing up for that is free). We were given a ticket for a complimentary buffet which was very nice but, otherwise the price is $33 per person which is expensive (they no longer have the espresso coffee machine in the buffet area). Parking is now by Valet only. It is convenient but costs $55 plus taxes per day.

The location was really good . The staff really friendly and helpful . I can highly recommend the breakfast, it was excellent!

The air conditioning was so loud that we needed to move to another room. We stayed for 4 nights and were forced to leave most of the clothes in the suitcase as they were no drawers in the room. The second day they forgot to make the room. The excuse given to me was that that day the hotel had so many check in & out that they just missed to clean the room. I didn't expect this from such a hotel , not to mention that the prices are not cheap

Liked the location of the hotel, on the harbor, ask for a room with a lake view. Hotel was downtown and walkable to most event locations. Walked to Second City within 5-7 minutes. When arriving to the hotel the greeters/valet were very organized with moving the cars in and out. They were also nice and friendly. I would suggest adding the breakfast option when booking the room if you don't have time to venture out and look for a place for breakfast. We did not get the breakfast option, and it was a little difficult to find a place that served breakfast. You can eat at the hotel, but I found the breakfast menu was a little too pricey for our group. We did find a little place down the street, on the harbor, that was open. So, we had breakfast on the patio overlooking the water, which was very nice. I would stay again at this hotel.

Amazing hotel, wonderful location and incredible breakfast. We loved the swimming pool, the terraces, the tennis court…, really impressive with great views.

Nothing- maybe some of the staff at breakfast. It was all very well organised and the experience was very good but a one waiter was a bit pushy when it came to the tip. Didn’t expect that! Also, a couple of days the room wasn’t serviced. We called the front room when returning to the hotel in the evening and sorted it out but it was a bit surprising for us.

The rooms were very clean and comfortable, and the staff were very kind!

For some reason, the second room for our reservation was very late with being cleaned. This was a problem for us as our group was not small and we had an event to attend, and this ended up forcing all of us to get ready for the event in one room. In addition, we were not notified once the room was ready. We only found out when 2 of our group went to check on the status of the room, where they were told that it had been ready for a while. We did not end up getting key cards for the second room until minutes before we had to leave for our event.

The arcade was amazing. The rooftop basketball and tennis courts lounging area and pool were fantastic. There was plenty to do in the amenities were fabulous. The view was spectacular. The location was great. The breakfast was superb. When you consider the cost for what you got, the value is good. The problem is when the cost is that much staying multiple nights is not economical. This is unfortunate because there is not enough time to use the facilities properly and really enjoy them.

The smoking around the doors is obnoxious, but that’s hard to deal with anywhere.

When we arrived we were upgraded to a harbour view suite that had been recently renovated. The suite was very clean, modern, bathroom and shower were lovely, filtered water tap in the bathroom as well, sensored lights the moment you stepped out of bed to go to the bathroom at night. The beds were very comfy and the pillows were amazing too. Staff very helpful, breakfast buffet was really good something for everyone, fresh omelets and eggs made too. We needed to get a taxi to the airport and they arranged one of their private cars to take us. Service at the hotel was amazing and very good location for us to get to the CN Tower and Roger Centre.

There was nothing to fault at the hotel