Perfect location for downtown and for walking the waterfront. Comfy, clean rooms with good bathroom supplies. Very fast elevators. Friendly and helpful staff.

Things have changed since our last visit last year. They now charge for using their wifi in your room unless you are a Marriot Bonvoy member (signing up for that is free). We were given a ticket for a complimentary buffet which was very nice but, otherwise the price is $33 per person which is expensive (they no longer have the espresso coffee machine in the buffet area). Parking is now by Valet only. It is convenient but costs $55 plus taxes per day.

The location was really good . The staff really friendly and helpful . I can highly recommend the breakfast, it was excellent!

The air conditioning was so loud that we needed to move to another room. We stayed for 4 nights and were forced to leave most of the clothes in the suitcase as they were no drawers in the room. The second day they forgot to make the room. The excuse given to me was that that day the hotel had so many check in & out that they just missed to clean the room. I didn't expect this from such a hotel , not to mention that the prices are not cheap

Liked the location of the hotel, on the harbor, ask for a room with a lake view. Hotel was downtown and walkable to most event locations. Walked to Second City within 5-7 minutes. When arriving to the hotel the greeters/valet were very organized with moving the cars in and out. They were also nice and friendly. I would suggest adding the breakfast option when booking the room if you don't have time to venture out and look for a place for breakfast. We did not get the breakfast option, and it was a little difficult to find a place that served breakfast. You can eat at the hotel, but I found the breakfast menu was a little too pricey for our group. We did find a little place down the street, on the harbor, that was open. So, we had breakfast on the patio overlooking the water, which was very nice. I would stay again at this hotel.

The rooms were very clean and comfortable, and the staff were very kind!

For some reason, the second room for our reservation was very late with being cleaned. This was a problem for us as our group was not small and we had an event to attend, and this ended up forcing all of us to get ready for the event in one room. In addition, we were not notified once the room was ready. We only found out when 2 of our group went to check on the status of the room, where they were told that it had been ready for a while. We did not end up getting key cards for the second room until minutes before we had to leave for our event.

The arcade was amazing. The rooftop basketball and tennis courts lounging area and pool were fantastic. There was plenty to do in the amenities were fabulous. The view was spectacular. The location was great. The breakfast was superb. When you consider the cost for what you got, the value is good. The problem is when the cost is that much staying multiple nights is not economical. This is unfortunate because there is not enough time to use the facilities properly and really enjoy them.

The smoking around the doors is obnoxious, but that’s hard to deal with anywhere.

When we arrived we were upgraded to a harbour view suite that had been recently renovated. The suite was very clean, modern, bathroom and shower were lovely, filtered water tap in the bathroom as well, sensored lights the moment you stepped out of bed to go to the bathroom at night. The beds were very comfy and the pillows were amazing too. Staff very helpful, breakfast buffet was really good something for everyone, fresh omelets and eggs made too. We needed to get a taxi to the airport and they arranged one of their private cars to take us. Service at the hotel was amazing and very good location for us to get to the CN Tower and Roger Centre.

There was nothing to fault at the hotel

The hotel was very nice and the view from our room on the 21st floor was beautiful! The room was updated and spacious. I gave "cleanliness" a 9 out of 10 because I felt the floor was not the cleanest it could have been. Great location with plenty to do, see, and eat all within walking distance. The hotel has a gift shop with plenty of snacks and drinks. It was open very late, which we found helpful due to our schedule. The pool and hot tub are large and both stay open until 11! Overall we enjoyed our stay at this hotel and will definitely consider staying there again if we visit Toronto in the future. Oh! The 5 elevators were fast, and we never waited long for one heading out or returning to our room. We didn't use the valet parking because there is a garage pretty much catty-corner from the hotel that was super convenient and much cheaper.

Our floor seemed like it could have been a little cleaner. The bed(s) sit on a thin rug/carpet and the rest of the room is hard floor. We used an air mattress so I was close to the ground for setting up and taking down. The floor by the window needed a solid, good vacuuming. And the hard floor had a couple sticky spots. But the rest of the room was immaculate so I was pleased overall.

Amazing location! We were attending a concert at Scotiabank Arena and it was a short walk to the venue. There are coffee shops and restaurants just across the street. Walking distance to the CN tower as well. Beautiful view of the water. Nice swimming pool and hot tub. Amazing staff, professional, friendly and willing to help. We have previously stayed at the Fairmont Royal York but liked the Westin Harbour Castle way better. Our room was more spacious, quieter and the lobby, elevators, etc less busy, even tho there was a convention happening.

Some parts of the facilities are in time for a renovation. But overall everything is well kept.

Hotel was great, view is awesome and the pool is very hot and well designed for kids and family! However, lifts were under provisioned. Sometimes we had to wait 10-15 minutes to have a lift. Other bad feedback: in the room we were able to listen to non-stop noise like people going up and down in kind of iron stairs. But still, the quality, the price and the location are so good that we will come back.

under provisioned lifts during the week-end. Only two were really working. Noise in the room that may prevent some people from sleeping.

Great location, clean, comfy beds. Air conditioned which was needed as visited when very hot. Staff friendly and room cleaned and replenished by a lovely lady on the 7th floor. Used as a base to explore Toronto and Niagara Falls, 10 minute walk to Union Station and 2 minutes to the ferry to Toronto islands. Pool clean, cold at first and enjoyed the hot whirlpool after. Warm towels provided which was lovely. Nice to relax with a book on the terrace. Would recommend. Good views of the harbour front.

The pool was cold, fine for kids and ok after a few lengths, you really appreciate the hot whirlpool after. Made a mistake of believing the restaurant on the top floor was a roof top bar, I asked the reception and he said yes on the 38th floor. It's a Michelin star restaurant! We were expecting to enjoy a drink outside with views not the place for a quick drink with family in the lounge with limited view. Completely my error, I should have done my research just information so no one makes the same mistake.