Appreciate having private floors for non-group patrons. All staff very friendly. Our room was very clean. What we used of the facilities was nice, in house restaurant was actually fairly priced and good quality. Appreciate the availability of bathrooms in the lobby. The physical location of the hotel is a bit awkward, but is within walking distance of no shortage of places to eat and shop. Laval/Montreal transit made getting around super easy, without having to deal with the headache of driving in heavy traffic or finding parking.

I wouldn't say the beds were "uncomfortable" however not quite the comfort I like, too soft to the point you feel like you're sinking. AC worked, but was a bit loud and the thermostat seemed inconsistent. I did see a review or two prior to our visit about folks having cars broken into, luckily we had no issues, but there was definitely signs of broken glass in the parking lot from prior incidents. Perhaps there is a reason I'm ignorant of but can someone please inform the hotel industry that we have the technology so doors don't slam closed. I must have been woken up half a dozen times by that.

The staff were friendly. Breakfast wasn’t bad. Parking spots were easily available. Accessibility to the shopping mall. And great restaurants

If privacy card isn’t placed on the door. Please note that the room needs to be cleaned. Or at least attempt to. We had someone come clean day 1 and she rushed it like she needed to get out of our hair as soon as possible. The remaining 2 days stay saw no cleaning. I thought it wasn’t great. Wouldn’t make me not rebook but I’d love to see that change.

It was very clean and the bed was VERY comfy! I was in town for surgery and the clinic was only a 5 minute drive away. The staff was amazing, very accommodating. They brought in a shower chair for me after surgery, and the shower had plenty of room for it. They were very kind after surgery,asking after me and if I needed anything.

The price was a bit high, but I wanted the pool and hot tub, so I made the right choice.

This hotel is located in a good place, check-in was difficult because the system was down and they could not assist me and then they asked me for my credit card to charge me a deposit on my stay and I had already paid for my stay online and I paid online to avoid leaving my credit card details at the hotel, then what I requested to be in my room had not yet been installed, it was frustrating because days in advance I had requested that it be already installed when I did the check in. The hotel was clean but not to the degree of satisfaction, I really don't know what happened, since I would only be there for a few days I let it go to avoid more frustrations, I recommend this hotel for its location.

The bathroom and under the beds were not very clean.

The staff at the hotel are amazing, friendly and helpful, especially Eline at the front desk and Maxime at Le Quartz. This is my second time staying at the hotel and I love how clean it is. I will reserve my stay at this hotel again in 2023.

The food at the hotel is excellent, I just wish there was a rotating menu. I usually stay at the hotel for about 4 nights, I would like a little bit of a difference in the options. The pillows are very soft, but not a deal breaker and I was able to sleep comfortably.

The hotel and the staff are very nice. The Rooms are clean and we'll maintain so is the pool. TV system works very well. All together, great value for money.

They took an extra $75 per room per night for our family as a deposit which we think was to much. They didn't tell us about it when they did, an issue that created an unnecessary tension until it was explained. The room came with a small kitchen but without any cookware. What's the point? Should we bring our own pots and pans? There were towels missing at the pool most of the time, and the elevator controls do not work properly. Again, the experience was very good. These are all minor things.

Grounds, condition of building and rooms were excellent. Staff were courteous. However, I'm not sure why we were on different floors.

The noise in the hallway Friday night was unacceptable. Almost the whole floor was occupied by a wedding party. We were awoken times between 11pm and 2:30am. I feel that we should not have been put on that floor.

Good hotel in proximity to highway, amazing restaurants and CF Carrefour. Room wasn’t spectacular and carpet wasn’t spotless but overall felt clean. amenities were lacking and it was frustrating to see we booked a room for 4 and found towels for 3 and coffee pack for 1. Asking front desk for anything os a waste of time, they won’t get anything done. Worse, actually, they’ll tell you to find the housekeeper on the floor and get the missing towels or amenities yourself. And asking the housekeeper directly for another cup for coffee and more coffee got us exactly, you guessed it, only the extra cup of coffee. And furthermore when we stepped out of the room once again the following morning to ask the housekeeper for another coffee package, she literally acted like we bothered her and handed us over the coffee pack with the most irritated look. Excruciating to think of all this as Hilton standards, but as it happens Canada ranks particularly low on my lodging and service expectations compared to Europe or the US for that matter. Everything here felt overpriced (including the $5.99 water bottle they left in the room!). So to sum up, calibrate your expectations and you will definitely enjoy your stay. Expect to pay double what you would in Europe or the US for the same standards but receive no more than 70% of what you should.

We had lounge access and it was amazing

Parking lots was a bit of a challenge to get out of as the road is front seems to be busy and backed up all the time.

Liked that the hotel rooms were decent sized, and we had a card to separate the people with breakfast and no breakfast.

The fact they didn't upgrade my room and I had to re-book on a 3rd party website as I wanted to stay an extra day. The rates the hotel offered were more expensive than the 3rd party booking.