The location was safe and nice. The beds were confortable. The apartment was clean and larger than what it looks in the pictures.

There were 4 pillows, but 2 were dirty, we didn't use them since there were clean ones. The covers were too hot and it was a warm night. It says in the brochure that the hot water lasts 10 to 20 minutes, or else we have to wait for an hour, as we were three people we had to organize a schedule to take a shower.

Nice location. Quiet area, only ask about rooms not facing the road, cause soundproofing is not good enough.

Cleaning should be improved. Pay attention please to the windows, windowsills, window blinds, bedside tables, wardrobe and surfaces. They are covered with dust and I used wet wipes to clean them.

Friendly staff. Big rooms with a nice view over Santiago's mountains. Good location, 5 minutes walk to metro or smaller super markets. I appreciated the free coffee at reception.

The internet did not work well all the time. More basics in kitchen, e.g. salt/pepper/oil would have been nice.

Friendly staff, great equipped kitchen, size of the apartment is great. Really well located, easy to find restaurants, markets and drugstore nearby. Quiet neighborhood. Cleaning service is great

The only negative thing is regarding the shower timing as after 10 min hot water is turned off. Hard to manage if you’re 2+ using the same apartment

The location, the size of the room and the helpful staff.

We stayed in a two-bedroom apartment during summer and only the main one had air conditioning. The air conditioner from the upstairs bedroom was dripping on ours, and the ongoing noise was a bit annoying.

Clean bright, ,comfortable good area , food nearby

We called in to request if possible an earlier check in as we had had a long drive .Receptionist was quite put out.On ringing her manager we were told would have to pay half again,so didn't bother.All other receptionist were most freindly and polite.

First of all, every one of the staff members were great. The building’s in a quiet neighborhood and within walking distance of most main thoroughfares that make travel between Providencia and Downtown or Las Condes a breeze. There are several small cafes close by to have coffee and breakfast.

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Location is excellent. No security issues helpful in organising transport. Hair dryer was replaced without fuss. Much appreciated.

Patio on ground floor had not been cleaned for ages and we could not enjoy the table and chairs.

I loved the location in Providencia .. short walk to both Bella Vista and Italia neighborhoods. Friendly staff

The 2nd bedroom is a twin tiny room .. but it’s fine if you have a kid or don’t need much space

Great to find a 2 bedroom apartment with housekeeping in Providencia. Front desk people were really helpful and friendly. Nice neighborhood, short walk to restaurants at Manuel Montt.

The living room could've had a desk and more comfortable couch. Breakfast bags they supplied each day had only high-fructose items.