The room was spacious and the bed was large and very comfortable (the pillows were amazing!). The bathroom was clean and the shower had hot water and great pressure. The room was quiet with a view of the courtyard. The staff was very friendly and helpful. They had free tea and coffee 24/7 as well as a kitchen if you wanted to have/cook your own food.

The location was not as ideal as I would have liked. It's on the main road (although it was not that noisy). I was thinking/hoping it would have been a little more in a quaint neighborhood. It is walkable (~20 min) to the more quaint areas with restaurants and shops. They also keep the front door locked and you have to ring a bell for them to come let you in. They were quick to do this, but it was a little annoying when you just want to be back.

Boutique hotel in a nice part of Santiago. quite small room with a very large bed! An old(?19century)building with some charm.Bathrooms could use some updating. There is no lift but they stored our large bags downstairs. the area is pleasant with lots of restaurants in easy walking distance and near the metro stop. Breakfast not provided but kitchenette and tea and coffee downstairs so you can provide your own breakfast. lots of nice coffee shops nearby

Bathroom dated and difficulty getting enough hot water for showers

Personnel were very friendly and helpful. The hotel is a converted old mansion and quite comfortable. The hotel is well maintained and clean. The only "inconvenience" was the private bathroom being down the hall of the common area but this was "do-able". The location is central to Providencia but right on a very busy section of Providencia avenue making taxi/Uber pick up and drop off less than ideal.

Located on busy section of Providencia avenue.

Extremely friendly and resourceful staff - I was particularly grateful for being allowed to keep my backpack at the hotel after checking out for some final hours of sightseeing. It's also a beautiful place and they provide a very clean and comfortable room. Surprisingly quiet, too, despite being located in one of Santiago's busiest avenues. The bed is superb!

Although I was fully aware it'd be like this, the fact that the bathroom is on the outside of the room is a little inconvenient. Water also takes quite some time to heat, especially when it's late at night. Nothing one can't deal with, though!

Great location, easy/close access to the subway, is right in front of a known park! As others mention the floor does creak a little when you walk which makes noise, not troublesome for me nevertheless could be annoying for others if you have to pee at 3am hah, but luckily no complaints! The place allowed to leave our luggage for a couple of hours while shopping after check out, the breakfast/living area is cute and pretty useful to work if needed or ordering something and eating there! Wifi is not that strong, I used my own mobile network when on those areas

The bathroom right across the hall with the creaky floor could be annoying for some

Great location and great staff - they welcome you with a smile, walk you to the room and explain how everything works. Room was very clean, the furniture was fully functioning and clean. The hotel has some character in decor, we liked it, reminded us a bit of French hotels. We had a private bathroom which was separate from our room (on the same floor) but we had a key to it and it was private. The bathroom and our room were super clean! Kitchen area was nice - clean and trendy. Hot water for tea/coffee was there and we could use the kitchen for our meals. We would stay in this hotel again, we liked!

We wish we did not have to leave the key at the front desk every time we go out, but it was a minor issue for us. Also having a bathroom on the same floor separate from the room was unusual but not a problem at all because it was private.

Good location. Friendly staff.

I expected something more fancy based on the photos. Also, I paid extra for a bigger room, but the room was actually quite small. Bed was a bit too soft.

Great location. Very nice and friendly staffs. Went out of their way to help us in a difficult situation that happened during our stay.

Overall Santiago can be difficult at times. My phone got snatched by a biker while I was waiting for an Uber outside the hotel. But this is not a fault of the hotel. The security situation in Santiago can be bad at times.

Great location close to the center. The room was comfortable. The staff was friendly and made me feel comfortable. Overall, the facilities looked clean and cute as well, the outdoor was pretty charming.

There was no proper desk in the room so working there or using the laptop wasn't really an option. The room was also pretty small and the shower and the sink were literally part of the room, and there was no real bathroom, just a separate tiny room for the toilet. Also the hotel should really clean up their facade, it's full of graffitis from the 2019 protests apparently, at first glance, I thought I was in some very sketchy neighborhood.

Very friendly people who lent us their metro card to use for the day… gave very detail and good advice and info about where to go, how to go and what to see despite the language barrier … besides a metro station which is super convenient and plaza de armas is walkable

Nothing… it was a bit of a climb up to the top floor no lifts but was helped with the luggage