The staff were super friendly and helpful, breakfast was great, the bar and restaurant were fabulous, the views from the rooftop bar were fabulous and it was so nice to have that outdoor space to relax in. The location was perfect as it's very central and we have friends close. The style and history of the building was so cool, the rooms were clean, stylish and had everything we needed, including very comfortable beds and good showers, our and my mum's rooms being next to each other and with no other rooms close made her feel very safe. Having a lift was essential as we had far too much luggage and my mum couldn't do all the stairs.

The only thing I thought could be better was the lighting in the rooms. There was no bright overhead light in either room and as poor sighted oldies it made re packing our far too many bags at night and reading things if not in bed a little difficult. But that's a small complaint for a fabulous hotel.

Staff really do treat guests interests and experiences as the most important thing. They are very helpful and friendly, and also committed to guests having an enjoyable experience. Staff also provided plenty of suggestions of good restaurants, attractions, and tours. They genuinely care, which is the most important thing. On two occasions I had to make a very early start, at 5am, to go into the Andes, and the staff ensured I was able to have a good breakfast before leaving and they waited with me outside until my coach arrived to ensure that I would be ok. There was a very friendly vibe in the hotel, and positive interactions between guests. With a variety of nationalities, including English and European, Americans, Australians all mixing together, conversations were always stimulating and friendly. The location was excellent - only a couple of minutes to the Barrio Listarria precinct, and close to all significant attractions. The hotel represented very good value.

No real issues. The hotel is about a century old, and art deco in a very distinctive style that is seen in a few buildings in the area. Some things may require maintenance as a result of time, but none of these issues dampen the experience.

reception was really helpful and knowledgeable, including providing a city map and information on public transport. We were given metro cards free of charge which we only needed to top up with the travel credit we required. The hotel itself is conveniently located to the metro network and even the airport is easily reachable by public transport (combination of metro + airport bus). - the hotel is in Lastarria neighbourhood where there are good dining options and evening animation. Also the historic centre and other places are within easy reach walking / by taxi or public transport - there is a 24/7 kiosk shop nearby and I liked the fresh fruit juices you could buy around the corner - the hotel had a very personal touch as it was a boutique hotel with only a few rooms - the nostalgic central elevator and the whole building was pure Art Nouveau so it felt like living in a museum making my stay very special. In fact the hotel building is a national monument designed by the famous 20th century Chilean Polish architect Luciano Kulczewski. For those interested, you can find a few more of his signature buildings nearby. - I loved the big bathroom and the comfy beds in the stylish hotel room - the breakfast choice was wide and plentiful so everybody should find something to his/her taste - the rooftop terrace which during the day served as bar/restaurant was amazing and boasted a good panorama view. Also there was a small swimming pool on it.

there was no water kettle in the room to boil water for tea but the reception helped me out with hot water anytime I asked for it. So my problem got solved and other than that no issues at all, all about my stay was excellent

Location was good and bed was comfortable. They were happy to book our airport taxi and provided a takeaway breakfast as we were catching an early flight. The hotel has done a good job to preserve historic features of the building. Staff speak good English.

Unfortunately there were some water issues while we were there and we had no hot water one night and day. We were offered another room to shower by email but only after we had gone to sleep and didn't have time to make use of this in the morning as we were catching a tour.

Great little boutique hotel well positioned for walking to so many places of interest.Really lovely breakfast and we loved the upstairs bar area with splash pool and fabulous sunset views from the stylish space. Rooms really comfortable and quiet. would definitely stay again (have been twice now). We organised a private driver to take us to one of the wineries about 45 mins drive - Santa Rita winery was wonderful for a half day trip and we thoroughly recommend this as a nice option if you want to be a little closer to the beautiful Andes mountains and see the countryside and enjoy some great wines in a historic location.

It’s absolutely charming and the staff were so very helpful. Including arranging a transfer from the airport and an onward transport to the port to join a cruise ship. The hotel is full of personality and is just absolutely delightful The food in the restaurant was exceptionally good and so was the breakfast

Although we had asked for an early check-in which was subject to provide ability, we had to wait for a room to be made available. If I had known that was going to be the case I would have booked the night before to guarantee early check-in on arrival. That would’ve been very cost-effective because the hotel is not particularly expensive

The hotel is gorgeous. Period. The breakfast was ample and delicious. The rooftop with (small) swimming pool beautiful. The staff was very helpful and friendly. The hotel is in (short) walking distance to a myriad of restaurants, bars, cafes, a park etc. All-in-all, I loved our stay here and would definitely come back.

My only (small) "minus" would be that the rooms themselves had no windows. Only the bathrooms (which are large & beautiful and connected to the rooms via glass doors) have windows, which for me made the rooms feel just a little dark. If I were staying for a longer period, this would have been more of an issue, but since we only stayed one night, it was OK. Having said this, the beauty of the rest of the hotel more than made up for this one detail.

The location of the hotel is excellent, about a 10 minute walk away from the main tourist attractions of Lastarria neighborhood. The staff was very helpful and polite. The included breakfast was very rich in options. The rooftop pool and lounging chairs were very comfortable. The rooftop bar was very reasonably priced and had good drinks. The bathroom was excellent: clean and high pressure to the water. The hotel was also decorated in a very special way with skylights that would show the long lamps that hang down to the bottom floor. We would definitely stay here again!

It's a really cool place! The staff were so helpful and really lovely. The location is really good especially as Ubers are so cheap around Santiago. We were really busy so didn't get to enjoy all of the facilities, but the roof bar gave us some amazing views.

There's no kettle or coffee machine in the rooms, but it wasn't really an issue for us with breakfast included and coffee in the restaurant. Fridge in the room could do with being colder, but these are really minor things.

The location of the hotel was excellent for exploring Barrio Italia, Bella Vista, Providencía, and Lastarria. The entire staff was welcoming, friendly, and capable. Breakfast had a variety of options, and all fruits and juices were fresh. The outdoor roof space had a good vibe, the afternoon/evening bar enjoyable, and restaurant food tasty. The pool is simply a dip in and cool off space, waist high, approx. 5x12, no swimming. Nice views of Cerro San Cristobal and the park.

There is no such thing as a king bed in Chile, therefore it is always two twin beds pushed together, which detracts slightly for the overall comfort of what we are used to. But, no big deal.