The hotel staff her are exceptional. Adolfo, Christian, Cesar, Richie, Estefany in particular, but pretty much all of them. So helpful and kind in all ways, arranging transport, meeting our needs in the hotel, everything! A wonderful team of people.

They need an ATM in the lobby. Not only would it be great for guests, but it would generate rental. Taxis are dicey in Santiago. Hotel should operate an Uber account for guest use. Guest needs to go out, Uber is arranged and added to bill with small convenience surcharge (5%?). Guest is out and calls hotel to be picked up by Uber. Hotel arranges pick up, adds cost to bill with convenience charge again. I would pay in a heartbeat for this service. Guest is satisfied, more revenue for hotel.

Staff were very helpful arranging private tours, comfortable beds

Seems to be on the rougher side of 'nice and leafy ' Santiago. Saw some demonstration/or was it celebration (?) Outside the hotel. Even hotel staff reminds you to never have your phone out while walking. We paid in USD cash on checkout but hotel made another charge against my card - luckily I saw it a few days later and the transaction was cancelled after I queried it.

We liked everything: the spacious room, coffee in the room, the delicious breakfast, the cool bar, but specially the staff were very professional and greqted us very well, and they gave us all the information we needed.

The bathroom didn't have an air extractor.

I had a great experience with front desk service. The attendant not only helped me buy tickets to visit Cerro de San Cristóbal, but also paid for the tickets with his personal card so I could go up the hill via the funicular and go down by cable car, because my credit card was not accepted by the company's website. As I went to Santiago on business, I chose the location of the hotel because it was possible to walk to the office every day. I consider this a positive point, as I was not in traffic and was still able to take a walk observing the rhythm of the city. The hotel is well located, with great availability of transport via metro, bus, car.

On Fridays, the demonstrations continue in the vicinity of Baquedano square, making it difficult to leave and arrive at the hotel. This is not a hotel problem but a current situation in the region, which is apparently decreasing over time.

High quality property with very friendly staff. The bar is a comfortable place for an early drink

A little distant from some of the attractions Santiago has to offer

Good location for both sea front and local plaza within walking distance. Staff excellent. Food good

Nothing

Very clean and nicely decorated. Security at the gate was a good add. Service desk went above and beyond to help us. They kindly allowed late check-out when we explained our late flight out.

The surrounding neighborhood needs some clean up and refurbishment.

The entire staff was amazing from Stephanie at the front desk to everyone at the bar who took care of me.

My room was a bit danty, and the bathtub didn't drain so easily.

very clean… good breakfast… staff amazing… had the very best assistance from Patricia at front desk… she really was amazing… helped us with everything we needed.

had some problems with manifests and blocked roads at some specific hours… due to protests…

The location was stratégique. We could go everywhere by walking. The staff was friendly and very helpful.

It’s an old building.