Fantastic location in downtown Jing’an near the temple and Jing’an Park as well as West Nanjing Rd and many of the main shopping precincts. If you need groceries there is a downstairs supermarket with high-quality products in a nearby shopping mall as well as Starbucks, Blue Frog and Pain Chaud for western-style food and coffee. All staff were friendly and polite, and my room was comfortable and clean. Bathroom amenities were fine and of the bulk variety for shampoo etc but this is in line with the hotels eco-friendly approach. I had room service a couple of times and it was delivered promptly and within the time frame stated. Overall a pleasant place to stay when in Shanghai.

There was unfortunately a pervasive smell of cigarettes in my bathroom some of the time, obviously related to whoever was in the room adjacent or above me. As I suspect this may have been a problem throughout the hotel I didn’t request a room change, however it would be good if management could address this. As others have noted I was also charged an extra amount upfront to cover expenses such as minibar or room service. As I was there for some days in my case this meant a surprise extra $800. I of course got the unused portion of this returned, but it would be good to tell guests in advance that this charge was being applied. Also the gym and pool were a bit tired and the gym equipment needs an update. And on,y one non-CCTV English-speaking TV channel (CNN) which got a bit tedious.

The rooms was very large with a comfortable bed. There was a small desk in the room which was useful for me because I had to prepare for meetings. I also used the ironing machine and board that were in the room. The bedroom was spacious with both a bath and shower and super clean.

There was not enough space to have breakfast. Tables were not being cleaned in time which made that there were no free tables. Also, the tableware was removed but the tables were not cleaned. I also had a plate with stains on it. The breakfast could have been organized better with more staff.

Conveniently located in the center of Shanghai in the Jing’an district. Has one of the best traditional Shanghai restaurants in the hotel, a big breakfast area with many options, both western and Asian. All hotel staff ( reception, restaurant staff, lounge staff, doorman) are very professional, friendly, and helpful, especially the doorman since we traveled with elders, they always helped them getting on and off of a taxi. We had booked a stay for 5 nights but we enjoyed the hotel so much, that we extended by another night. A big plus is that the hotel also provided airport transportation which was cheaper than city taxi and DiDi. We will definitely stay here again when we visit Shanghai next.

None

Room was very clean and tidy, super comfortable and great view. Location was in the city so very ideal for my stay. I got room service on one of the days and the food was exceptional. The facilities were amazing, I used the sauna, spa and swimming pools and thoroughly enjoyed it. I will definitely be staying here next time I'm in Shanghai. Staff were also very helpful and super nice. Thanks for making my stay a great one.

Honestly I don't think I can criticize anything about this place, my experience was top notch.

Best selling point for the hotel is location. Very close to the metro line 2 entry/exit number 3. Easy access to any part of Shanghai via metro. Also next to the Nanjing West shopping street. An affordable alternative to the higher priced five-star hotels.

Shower water flow is weak; shower handle too old - needs a replacement. Smell in the shower room not so good if the glass door is closed.

I arrived early, and the helpful staff allowed me to check-in despite being a few hours before check-in time. The gym is small but well equipped. The concierge was friendly and helped us make reservations at a local restaurant. The hotel is next to the metro station.

Food options in the hotel are limited, but there are many malls and restaurants around the hotel,

Received a warm welcome and got upgraded to executive floor though without privileges. The check out procedure was seamless, too Nespresso machine in the room provides a self serviced hot coffee every day, nice! Location wise, it is near shopping centres, eateries and MRT. A convenient store is just across the road.

The only thing I would like to ask the hotel to improve is the signboard for drop off entrance / exit. The Didi car went wrongly twice according to the map, so we had to get off at the roadside and walked to the hotel, which was quite dangerous in SH with so many motorbikes on the road

Fantastic 5* Hotel a cew bmocks away from the old French concession and next to a very modern Shopping Mall. Subway station is 3 minutes away. Bright and well furnished rooms with all the equipment you may need.

Staff efficient but a touch distant but that goes with being in the center if one of the biggest megalopolis in the World.

The location is very nice, easy to access, close to Jing an temple and the station... You will find everything you need around the hotel

Room cleaning starts a bit too early. After breakfast I went back to the room, the cleaning has started and I had to wait in the lobby.

Comfortable bed Great location Coffee machine in the room

Breakfast gets worse and worse every year and every month. There is always some contraction around, this time was the hotel entry road, making a mess for taxi coming in and out