The property has cozy upscale comfort in an eclectic setting, right in the heart of Cartagena. It is within walking distance to shopping, nightlife and plenty of great restaurants. The staff were absolutely AMAZING! Juan Pablo went out of his way to help us find activities off-premises that made our visit to this magical city unforgettable. Breakfast was delicious and Beyker kept the refreshing mojitos flowing. I would absolutely stay here again the next time I’m in Cartagena.

Although I didn’t use it, the pool was a bit small.

Fantastic location; right in the centre of old town. Nicely decorated and presented room - although small. Breakfast was really nice and the staff were always very helpful. We were on an internal courtyard which was beautiful and quiet (despite the noise outside which is typical of old town Cartegena)

When we arrived there was no sign at the door, no number at the property so we had absolutely no idea where it was. Even the street naming is not clear. After a while we figured we were definitely in the right place but had to send WhatsApp messages to be told exactly what door was theirs. The messages were answered quickly. This makes no sense to me. To be honest, I was furious but once we were inside the hotel it is a calm oasis and very pleasant. My advice would be to PUT A SIGN ON THE DOOR and in the meantime send the photo of the door in advance of any guest arrival - Google Maps has the right location.

Location, cleanliness and the awesome staff. Nice property! Upon my arrival, I was greeted by a pleasant young man by the name of Juan Pablo. He was most helpful with assisting with my desired tour bookings, restaurant suggestions and reservations. After a few days, due to an issue with my room that couldn’t be resolved and the hotel being full, I was moved a few blocks away to their sister hotel “Casa de Alba”. I was sad to leave Juan because he is one of the most positive, helpful, individuals. I asked the manager if Juan could come work at my new “home”because he is “the best”? To my surprise, Juan filled in at my new home a few days that week. It warmed my heart. It was a great surprise!! The remainder of review for Juan is under my “Casa de Alba” hotel. Juan Pablo, THANK you for everything that you did to allow my holiday in Cartagena to be the best ever! You are awesome!!! Keep shining bright my friend! I don’t know what I would have done with out you!!! Every hotel should have someone like you at their front desk. That would definitely ensure repeat visitors! You are the BEST!

There was a very concerning issue in my room that could have potentially caused a serious incident. I was grateful to be moved to their sister hotel. I felt much safer.

This beautiful historic hotel is so charming. The rooms are beautifully decorated and spacious. We were in the bottom floor and got to enjoy the indoor pool. The staff here is beyond helpful and went out out their way to help us with transport to other locations in Colombia. Because this hotel is inside the walled city, there is no sign or address numbers to locate the hotel. It’s a big wooden door next to the clothing shop if you are confused, we were when we got there.

Food could have been better. We ate outside of the hotel mostly. This hotel needs a sign to identify its entrance or keep the front door open.

We were moved to Casa de Alba, their sister property. This place was magical. The courtyard was so calming and relaxing. The AC in our room was awesome. There is a room in the front of the hotel which is very loud from street noise. They were kind enough to move us. We will go back.

The room in front is very loud from street noise and the AC didn’t work well.

The location was excellent because it was close to everything and in the beautiful part of the city. But there was a lot of street noise that could be heard from one of the rooms.

The pillows were too large and they didn't have a selection for different preferences. The hot water also didn't turn on for most of the trip, and when it did the water was too hot and not controllable. Also, the upstairs area could be better designed for use at night.

We actually had to stay in Sol de Alba Hotel Boutique since they had last minute humidity issues at this hotel. The staff was very accommodating and the hotel was so beautiful. We also loved relaxing at the hotel rooftop pool. The location is very central and is lively. We loved our stay!

Loved everything!

There are many things to love about hotel - service, food, cocktails, views, location. Breakfast was amazing! Always a variety of unique, fresh fruits and juices. Eggs, prepared anyway you like or oatmilk with cereal.

There really wasn't anything I didn't like.

The customer service at this property is second to none. Facilities and location are great. Staff are remarkably great!

We had an issue with the room at the beginning of our stay but they resolved it promptly for us to our complete satisfaction.

If ever I travel back to Cartagena, I will definitely stay at Leones De Alba only because of one member of the staff. Juan Ochoa. He was very patience, kind and recommended all the beautiful places to visit and the best restaurant. Most of all he would go out of his way to accompanied us to make sure we were in the right place and safe.