When I arrived, the staff was very kind and patient with me. I forgot to return my key and they were understanding when I came back to return it. They also provided me with a printed list of nearby tour options that saved me time in figuring out my plan the following day. I fell asleep early and woke up in the middle of the night. I’m thankful they had a tv with a Netflix subscription to occupy me. Additionally, I accidentally locked myself out and the staff was very accommodating. As a solo traveler, I felt very safe at this lodging location too.

The fridge in the room suddenly broke for some reason. I didn’t use it at all outside of opening it.

Everything was great, the staff were amazing, friendly and helpful. 10/10 for everyone who work there.. breakfast was amazing as well. I had a rental car and it felt safe to leave my car park at the parking lot. Highly recommended. Definitely will book again when I’m back in costa

I wish I tried to turn on the jacuzzi on the day that I got there. I tried to do it on the say I was leaving come to find out it didn’t work, but I’m sure if I did mention that they would’ve fix it.

Honestly, the grounds of this hotel are stunning and lush. Flowers, ferns, birds, howler monkey's and many more natural elements surround you. We had a monkey "show" from our back balcony every afternoon! The "rooms" are actually your own, large "cabin" with a private balcony, hammock and cold plunge tub. The a/c works well and the beds must be bigger than a king size! The showers are spacious (and so is the room) and they have a nice, large shower head and good water pressure. The outdoor bar was a highlight that included yummy appetizers, music, lights and a large Jenga game.

We appreciated the privacy this cabin provided us. There was a rain forest in back of our unit with many birds we enjoyed watching and listening to while sitting on the back patio. In the evenings we enjoyed having Happy Hour drinks at the onsite bar and dinner at the restaurant. It was just a 5 minute drive to LaFortuna. We will definitely come back for another stay.

The lighting was dim everywhere in the unit.

We had a lovely stay here! The king sized bed was great, the view of nature was lovely and the private hot tub was amazing - definitely recommending not passing that up. The staff was very friendly.

There were two different nights where there was a ton of noise - once from the nearby restaurant (having a private party), once from the cabin next to us having an all night party. The sound carries into the cabin very strongly. There’s also no phone to communicate with the front desk. Also it’s expected because it’s in nature, but expect a ton of insects and critters inside the cabin (ants, lizards, spiders, etc).

The hotel is very small, only 10 bungalows, which is a plus for us. Our room with 2 comfortable double beds was big, clean and quiet. In the beautiful garden you can watch wildlife, even from a hammock, we saw monkeys, tucans and hummingbirds. There is a short path to the river La Fortuna. Rancho is located outside the loud La Fortuna village but only 20 minutes walking distance, 3 and 8 minutes from the nearest restaurants and 5 minutes to a small supermarket and a souvenir shop. In a small bar you can enjoy a drink. The staff was very friendly and accommodating.

Our favorite part of this hotel was sitting on the back deck drinking coffee and watching a family of howler monkeys in the trees. We also had hummingbirds daily and much more! Breakfast was excellent and the entire staff were friendly and helpful. We were able to book a full day tour through the front desk at this hotel as well!

Only wish list would be to have a hot spring/access to a pool.

It was a very cute spot. A little bungalow, surrounded by plants like you're in the jungle or something with a kitchenette type space on the back porch. It had a sink, burners, appliances and a table. The front porch had some chairs and a hammock. It was very cute. Beds were comfortable and the AC worked. The staff was nice, friendly and helpful. It was quiet and had nice grounds. Give you coffee and breakfast (for a fee) in the morning.

There weren't enough outlets or a phone in the room. So if you had to talk to the front desk you had to go there or find a way to message them (which wasn't quick responses). The shower temperature would constantly jump from hot to cold, which was a bit annoying. Pictures look like you're in a "tree house" but it's more of a bungalow surrounded by big plants. Smaller room than expected and no full mirror. A bit on the outskirts. Minimum amenities. We didn't see the pool or spa, seemed like it was outsourced.

Rancho Cerro is a small oasis about a 5 minute drive from the town center. The gardens surrounding the bungalows are beautiful. Lots of birdlife to view while relaxing from our deck. Alonso and Kevin are great hosts. They went above and beyond to make our stay special, starting with a welcome drink and refreshing cool towel. We also received a complimentary drink at the cute on-site bar. They helped to arrange some great tours. We would definitely stay again.

Lovely cabin in beautiful grounds. You can watch hummingbirds from your private deck. Great location if you have a car - near the waterfall and close to La Fortuna in a quiet spot. Walkable to a supermarket and decent restaurant. Cabin was big enough for a couple and teenager (two double beds). Breakfast was very good with excellent views. The owner (and son) clearly want you to be comfortable. There is a good river walk right on the grounds and access to all of La Fortuna's activities. We went to the hot springs (Ecotermales - which were really good and cheaper than some of the others)

Nothing.