When I arrived, the staff was very kind and patient with me. I forgot to return my key and they were understanding when I came back to return it. They also provided me with a printed list of nearby tour options that saved me time in figuring out my plan the following day. I fell asleep early and woke up in the middle of the night. I’m thankful they had a tv with a Netflix subscription to occupy me. Additionally, I accidentally locked myself out and the staff was very accommodating. As a solo traveler, I felt very safe at this lodging location too.

The fridge in the room suddenly broke for some reason. I didn’t use it at all outside of opening it.

Lovely secluded location with lots of privacy in each bungalow. Really comfortable rooms and great service. Hummingbirds and other birds in the trees behind our room. Hammock on the balcony was great for relaxing. Lovely walk down to the river from the accommodation. Excellent food at the restaurant. The best place we stayed during our trip to Costa Rica.

Construction on the lodge next door meant it was noisy during the day. Bathroom was a bit dated.

This is our second time staying at Rancho Cerro Azul and I wouldn't stay anywhere else in La Fortuna. The grounds are beautiful, the staff is friendly and accommodating, the rooms are so comfy and super clean. I love the location...it's outside of the busy touristy downtown area and super quiet but still close enough to have easy access to everything.

That we couldn't stay longer and didn't have time to enjoy happy hour in their bar.

Everything was great, the staff were amazing, friendly and helpful. 10/10 for everyone who work there.. breakfast was amazing as well. I had a rental car and it felt safe to leave my car park at the parking lot. Highly recommended. Definitely will book again when I’m back in costa

I wish I tried to turn on the jacuzzi on the day that I got there. I tried to do it on the say I was leaving come to find out it didn’t work, but I’m sure if I did mention that they would’ve fix it.

Honestly, the grounds of this hotel are stunning and lush. Flowers, ferns, birds, howler monkey's and many more natural elements surround you. We had a monkey "show" from our back balcony every afternoon! The "rooms" are actually your own, large "cabin" with a private balcony, hammock and cold plunge tub. The a/c works well and the beds must be bigger than a king size! The showers are spacious (and so is the room) and they have a nice, large shower head and good water pressure. The outdoor bar was a highlight that included yummy appetizers, music, lights and a large Jenga game.

The staff is amazing!! Willing to go above and beyond for their guests! The location is excellent. You can get to most of the major attractions near arenal in 10 minutes. Also the fact that they can arrange tours on site and provide transportation for excursions is awesome!

Bed was a little firm but that's ok. I know a lot of people prefer that and it wasn't a bad mattress by any means.

We appreciated the privacy this cabin provided us. There was a rain forest in back of our unit with many birds we enjoyed watching and listening to while sitting on the back patio. In the evenings we enjoyed having Happy Hour drinks at the onsite bar and dinner at the restaurant. It was just a 5 minute drive to LaFortuna. We will definitely come back for another stay.

The lighting was dim everywhere in the unit.

We had a lovely stay here! The king sized bed was great, the view of nature was lovely and the private hot tub was amazing - definitely recommending not passing that up. The staff was very friendly.

There were two different nights where there was a ton of noise - once from the nearby restaurant (having a private party), once from the cabin next to us having an all night party. The sound carries into the cabin very strongly. There’s also no phone to communicate with the front desk. Also it’s expected because it’s in nature, but expect a ton of insects and critters inside the cabin (ants, lizards, spiders, etc).

Our favorite part of this hotel was sitting on the back deck drinking coffee and watching a family of howler monkeys in the trees. We also had hummingbirds daily and much more! Breakfast was excellent and the entire staff were friendly and helpful. We were able to book a full day tour through the front desk at this hotel as well!

Only wish list would be to have a hot spring/access to a pool.

It was a very cute spot. A little bungalow, surrounded by plants like you're in the jungle or something with a kitchenette type space on the back porch. It had a sink, burners, appliances and a table. The front porch had some chairs and a hammock. It was very cute. Beds were comfortable and the AC worked. The staff was nice, friendly and helpful. It was quiet and had nice grounds. Give you coffee and breakfast (for a fee) in the morning.

There weren't enough outlets or a phone in the room. So if you had to talk to the front desk you had to go there or find a way to message them (which wasn't quick responses). The shower temperature would constantly jump from hot to cold, which was a bit annoying. Pictures look like you're in a "tree house" but it's more of a bungalow surrounded by big plants. Smaller room than expected and no full mirror. A bit on the outskirts. Minimum amenities. We didn't see the pool or spa, seemed like it was outsourced.