This hotel exceeded our expectations, truly! It’s located in a cul-de-sac area in Hamburg. The hotel is equipped with all necessities for leisure that includes the whole family. The family rooms are big with a wardrobe room. Kids can enjoy a great splash 💦 in the swimming pool and parents can relax at the spa for some peace of mind. We had breakfast included, fresh produce with a vast variety of different charcuterie dishes and fruits. The hotel provides lunch and dinner a la carte and the food is absolutely delicious with a diverse menu. The staff across the hotel are kind and attentive to guests. We highly recommend the cocktails at the bar. Nadine is in charge of the bar and we couldn’t be on better hands. She’s outrageously knowledgeable and inventive. We had the best cocktails, absolutely outstanding. Thank you Nadine for sharing with us a bit of your cocktail a liquor recipes, for the amazing conversations and making our stay memorable and pleasant.

The hotel surrounding is very nice the hotel atmosphere is very nice

The check in person didn’t act properly when I asked about the lift because it was out of order and he said to yes it is and I have to carry my luggage to second floor by myself and the lift kept out of order for the rest of my staying there for five days and again I had to carry on my luggage down two floors This is not proper service

I loved the whole Hotel, which is part of a golf club ressort, including the pool, which I recall was one of the main reasons I booked this Hotel on short notice being on a little road trip during late winter time in north of Germany, so still during off season. The room actually had some interesting design elements, which I might get or even build myself next time I (re)decorate my house. And the breakfast buffet was amazing, these kind of buffets one rarely finds these days anymore, even in (considered) higher class Hotels. Very nice. The staff overall was business like friendly. But a special thanks to the host, and kitchen staff there too, at the Bistro 19, who still let me order some food although I showed up 5 minutes ish prior closure time without me knowing they close at 6 pm. And also to one of the barkeepers at Treudelbar, who made me feel very welcome, by having more than just a businesslike friendliness and word with me, and even recognised me and which drink I had, when I showed up the second day of my stay.

I have been in this hotel 3 times because it's near my friends and relatives in hamburg

Recently they were charging for parking and it was not acceptable as it's their parking and they are plenty of places and it's not near city.not acceptable at all.

Comfortable room and lovely surroundings. Bar area is nice to relax and socialise.

No courtesy coffee on arrival in room had to ask. Water in sink did not empty and reading light by reading chair didn't function. At checkout I mentioned these matters, good customer service would immediately offer a complimentary drink or voucher. Though minor, all should have been checked prior to check-in. The walls are thin and if guests speak in the corridor, it sounds as if they are in the same room. For 199€ per night would expect more.

Friendliness of the staff during checkin, breakfast and at the bar. Very eager to help and with pro-active suggestions.

Breakfast was good. Take-away was a bit of a problem, as to take some for on the road, one had to pay extra. Circumvented this, by taking thngs away that were already on our plate. The restaurant closed rather early (admittedly, we arrive after 21hrs), but the small bar menu was still available. The price of the cocktails is a bit on the high side, especially considering the long wait, as the apprentices were under a lot of stress with the orders and sitting at the bar, one could see things go wrong (nothing major though).

Nice, clean and big room. Very comfy beds, all the facilities super well maintained. Location is 30-40 minutes from city center by car, but that was exactly what we wanted - to stay in a quiet area. Breakfast was really good with plenty of options. There was also a play room for the toddlers that I did not know before booking the hotel. Swimming pool is also super nice and relaxing!

Great premises, staff, food etc. Nice atmosphere on top.

Rooms and whole premises way too hot. Even when I turn off heating in room and open window, it remains hot. On top, 50% of days, cleaner closes the window and turn heating back on. Wifi is waayy below standard. Inter.mittent and too slow.

It is very nicely located with amazing territory and picturesque park nearby. Hotel facilities are also very good.

It’s overall German problem - no aircons. When the sun hits the room side it’s super hot there. There are tiny and loud ventilators, which don’t help much.

Good location for when you need to stay in the area (a bit outside Hamburg) and in a green area. There is a bar and the staff is friendly.

I found a few insects in my room and at the breakfast (which is extensive but also expensive) lots of flies were buzzing around.