The room was amazing. The location is also really good. Close to the airport but also to Hamburg centrum.

We loved it all. Only downside was that they charged us 3 times for the hotel, and I had to call them to get told to write them. We payed with Apple pay at check-in but apparently their system and applepay isn't good friends :) All they asked us to do it again.... And then again at checkout. If they didn't have charged us 3 times I would give them 10 stars. Best hotel we stayed at in Germany. And we travel a lot, and sleep on different hotels in Hamburg. Courtyard is by far the best we have stayed at. Room and the service is top class. We didn't try the pool or the dinner, but will do so the next time But they fixed it pretty quickly.

This hotel is extremely close to Hamburg airport (7min walk to terminal 1). The room we got (family room) was extremely big, the main bed was also very big, which fit all of us (my 10 and 7 year old children, my wife and myself :) so we didn't use the sofa-bed. The hotel has a swimming pool, which we tried. It is indoors, underground and has also a good size. There is also a sauna there. We didn't try the breakfast.

A bit pricy

I loved everything about this hotel. The staff were fantastic and all spoke English which was great since I don't speak German. The restaurant and bar staff were particularly exceptional and went out of their way to entertain my 4 year old daughter - thank you so much! The complimentary hotel shuttle was the best part - used it throughout our stay to pick and drop from the airport so we could catch the direct train into the city center. The swimming pool is small but really cute and clean - was a bit cold though. We didn't get to see everything we wanted during our short so we'll be returning to Hamburg and will definitely stay at the same hotel.

The pillows are too small and relatively uncomfortable for my liking. I requested for extra ones and was given more small ones so well...it's what it is:-) Would be great if they could get standard sized pillows.

The hotel was very accommodating. As our flight to Hamburg was early we request a room be available with little expectation, but there was one ready! The hotel staff were very friendly and helpful.The free airport transport was fast and efficient as well. Despite proximity to the airport the room was quiet with no external noise. The room and beds were comfortable. The U bahn nearby meant accessing the city centre was easy with a regular service.

No negative comment

The room was clean, spacious and very comfortable to enjoy a good night’s sleep. The hotel was chosen for it’s location to the airport and it offered a free shuttle bus service (5 min.) drive. We found that there was little choice of restaurants that were within walking distance. I’m glad we did decide to stay and eat in-house as we thoroughly enjoyed all our meals. There was a broad selection on the menu and fresh baked breads served to the table.

We were happy with our entire stay.

I was most impressed with the flexibility. The airport shuttle takes you to LHT Basis or Airbus if requested. And best of all, after a long working day, one phone call and the same shuttle picks you up at these locations. The food was excellent with friendly service. And when I asked for a late check-out due to a change in plans it was granted very flexibly. Thank you for an excellent stay.

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You will not think it is an airport hotel as very cozy and warm. I did not use it but there were coffee and tea available by departure. Also very handy they sell toiletries at reception and small snacks.

I was not able to connect to hotel wifi, not sure if room number as user had to be with 0 or just the room number. I rather sleep in a very hard bed and that was not the case but it is a personal request. I was leaving before the first transfer time. It would be good to have a taxi list at reception in order to be able maybe to share ride to airport with other guests leaving at the same time!?

Staff were very pleasant. Bar staff were very attentive and it was great that there was life in the bar and that everything didn't close up early. Our room was very spacious. My husband took advantage of the fitness and pool facilities. Shuttle to and from airport was very handy. Underground to the city centre nearby.

We had a problem with the noisy air conditioning that couldn't be fixed on our first night. It was fixed the next day, but the noise returned on our last night. There were workmen there when we left. We had a junior suite, but even that had very little cupboard space. It would be better if breakfast was served till 11 o'clock and if the staff asked if you wanted anything else before they started hoovering the floor!

Shuttle bus to/from airport Did not try the breakfast - we left too early for the airport Nice clean rooms and no noice even though close to the airport

Reservation of parking was not possible after the website/booking At arrival they didn't ask if we needed parking. Restaurant Horizon in the "same building" was occupied (tried booking 2 weeks before the stay) Cafe at the hotel. Dinner menu was limited (food sold out).

Lovely room and facilities, good location and great food. Most of the staff were very friendly.

We were asked to leave the breakfast TWO times. We have never been rushed and asked to leave the breakfast. We had invited two guesta to come and eat with us and we felt very embarrassed. We started eating at 8.30 and already at 9.10 a waitress started to ask us to leave! The breakfast was on until 10.30 so they were not about to close.