Our first room had some problems. When we addressed the manager, they were quite accommodating and gave us a better room with absolutely no problems. In a great neighborhood, good restaurants abound. On site parking lot. Beautiful lobby. In the evening, there was an entertaining ballet folklorico competition outside the front door. Beautiful bed, picturesque view of city lights each direction.

being put in a room that had problems. should have been checked out by staff. but manager made good on his watch and upgraded us kindly.

The location is exceptional, and the rooms are quite spacious and comfortable.

Apparently the walls are too thin or the housekeeper next door was angry that morning. It seemed she was slamming drawers and doors. Now talking about the food, I ordered a club sandwich through room service and everything was perfect, except that part of the chicken breast was raw. I rather people to be honest and tell me is gonna take more than usual to deliver the food because they’re busy than receiving this kind of surprises.

I loved that they went ahead and upgraded our room for free to a suite that had an amazing view out of a corner window. I t was really one of the best hotel views I had seen in a while , especially for it being free.

The only thing I would say is that the bar closed early haha . Even though there are plenty of bars near by so it wasn't really an issue .

I usually stay at Krystal Urban but accidentally made a reservation at this location. It was a great mistake! Although both properties are my go-to in Monterrey, this property offer valet service and it's located in a nice part of town and walkable.

Everything was great but the pillows are too big and I woke up with a stiff neck. Many of the hotels I stay in have an option for fluffy, flat and big pillows so that was a little disappointing.

Clean place, excellent location

The front desk staff forcing me to go through my stuff in front of everyone, in the lobby to find a parking lot ticket that I had lost. At the end, they print a paper stating that I paid for the parking lot so I could retrieve my vehicle. That was humiliating and embarrassing.

Great location and staff. They did everything to make our stay as welcoming as possible. Walking distance to everything you need or want to see.

The room was very hot the first night, a little better the second night and fine the third night. It was very hot outside the first two days. I would definitely book here again just bring a fan.

We ordered room service on our last day. For the rest of our meals we wandered around the old town and were treated to fresh and authentic dishes and coffees. Plenty of fruit amd vegetables! The plaza usually had musicians providing some music and in the morning and latter part of the day the jacaranda trees would fill with birds that provides a beautiful background for just sitting on a bench in the shade and being surrounded by their songs which seemed to go on to midno

location, room space, and cleanliness.

all good, except that i booked 2 rooms and arrived around 5pm, The rooms were not ready cause they were overbooked, and they had me waiting 30 minutes or so to get my rooms. but when i checked out, housekeeping was knocking on my door at 9:45AM. :( I believe they need to add a hair dryer, ice machine on each or other floor that they didn't have.

Location

I have been going to this hotel for more than 20 years. I love it but I can see that they are not keeping up with it. The towels are old, the sheets from the bed are old. The furniture is still the same from 20 years ago.

Well we've stayed before and it was very enjoyable the first time. We had to book again coming to town at the airport before heading back home. Mostly the view I would say is enjoyable. Rooms are large and comfortable. The shopping strip where it's located is also a reason to enjoy it even more.

I reported the ac leaking and there was a puddle of water in the room, but it wasn't addressed while we were there. We checked out after that I'm sure they took care of it. The puddle wasn't near anywhere where it would damage anything.