Prior to booking, I read almost all reviews here at Booking.com and elsewhere (Tripadvisor). I wanted to get a good value for my money. I did get it. What most reviews say, is true: the place seems to be well managed (cleaning every day, etc.), things work there, it is a family oriented place (lots of children), breathtaking views, yes, lots of stairs, but there are elevators there too, so do not worry. Good variety of food. Yes, it is large, many people everywhere, but that is to be expected in a big resort such as this one (you can always come to the dining room early or late to avoid crowds). Pools are heated just fine, there are times when they are pretty much empty. Yes, the parking lot (8 euro/day extra) has some narrow spaces, but we always found a spot even if we came late in the evening. Having read reviews in advance, I knew about it, so I booked a smaller car (VW Polo) and it was just fine. I think the guys read reviews and try to improve things. For instance, some older reviews said that the wifi is not good or that one has to log in (type in data) every time when a browser is opened. I did not experience that and the connection was good (watched some Netflix movies on my mobile phone). Overeall, I would come back again.

Hard to think of something - the parking lot could have wider spaces for parking.

Very good quality and variety of food (half board), in particular tasty oats option at breakfast and excellent pastry at dinner. Availability is granted until end of servings, therefore no rush to get in early. Gym is first class and free of charge but with no supervision though. Spa and wellness is special and spacious with sea water (!) pools, saunas etc. and important, an oasis of calm and retreat (it's a children's heaven Hotel, remember). For 2 hours stay EUR 19 is charged but may be included if you book/pay certain massages/treatments. Quality of staff is overall very good: friendly, calm at all times (not an easy task, specially during meal servings). Big, spacy room with nice view to island of La Gomera.

Booked and requested again at check-in a "Non-smoking" room. However, on balcony there was an astray available! First 2 days all was fine then some smoker(s) moved in on lower floor and therefore had to closed windows or retreat from balcony. Since I was mostly out during the day, problem touched me only on early morning or evening. A great pity, because air and climate in Santiago was superb. Otherwise, great big room, with 2 balconies, 2 TV sets, bathroom (tube) and spacious wardrobe, frigde and free drinking water available at water fountain on each floor. In-roon safe charged extra. Kids and adults used football pitch until very late in the dark and each time ball hit separation fences at back on on both sides, it made a nasty, metalic noise.

Return visit and was a great choice again. Staff all great Rooms well maintained Pool actually heated this year and what a difference Great activity choice

Shane there is no shallow end in the main pools for the smaller ones Evening shows are pretty average and start far too late (9:30) for the majority of the audience

Great animation team and activities. Lovely, clean room. Reception very helpful. Very quick to act on any issues (child had toileted in the pool, pool closed for 24 hours to ensure it is clean for others). The hotel was fully booked, but it didn't feel like it was too busy. Could always get sunbeds, tables at mealtimes etc.

Not much variety of food for children, only 2 or 3 options. Lots of variety for older children and adults. Whilst some people would moan about pools being closed if a child poops in the pool, firstly I would much rather have the peace of mind that the pool is clean, and secondly, the hotel supplies free water nappies so parents have no excuse!

Pool was heated, calm and quite place and neighbourhood,really good room cleaning, they made this trip the best.

Expected more,food really avarage, even skip most of breakfest. All inclusive snacks also wasnt the best. evening entertainment really poor,more like sad what we saw. Didnt spend much time in hotel. For parking need to pay. Basically we choose this hotel becouce of inside pool as we were afraid that will be cold outside, but arriving there we understand that inside pool is for extra payment,and there also was limited time- if have kids, and that's also destroy all,family time is until 14:30 so its mean no possibility to spend there time with kids in evening.sad.

Our room was huge - spacious bedroom, bathroom and separate lounge (which is really handy when baby was napping as we could watch tv) we also had two balconies, one on either end of the apartment (we had a garden level room) all staff were really helpful and friendly. The pool area is really nice and spacious, one of the baby pools was very warm which was nice for them. Gorgeous views from sunbathing area and never struggled to get a lounger. Sunset bar views also gorgeous and far nicer than other hotels we’ve stayed in the area. Kids disco was really cute and hotel had events on when we were there like a white party, valentines disco etc. Food was nice and wines were very nice also. Close to a supermarket and not too far from the airport which is an added bonus. We also loved the golf buggy to our room which was helpful with lots of bags and added a touch of luxury. We also really liked the oat milk/dairy free options such as oat milk porridge etc

One baby pool was cold when we were there. The food was good but not as nice as other hotels we’ve been to. For example there was pasta on offer but other hotels of same level had better selection/made a pasta dish there and then for you etc. Entertainment was a little late when the hotel is marketed to families with small children - would be good if it’s a bit earlier.

Clean, location was quiet a few hundred meters from shops And beach (steep slope), staff was Very biče And polite, ideal for family Woth babies, heated pools, playgrounds, food

Very overcrowded, a lot od families with children, Just take it into consideration - not a place for romantic getaway :)

We had a really good experience at this hotel. It’s a great choice for families with kids, as there are plenty of activities throughout the day and in the evenings. Every night there was a different show and special guests invited for the party, which made the stay very enjoyable. The staff are also very friendly and welcoming.

The room was a good size, which we appreciated, but some of the furnishings and facilities felt a bit dated. I think an update to the rooms would make the stay even more comfortable.

Very child friendly. Food is high quality. Lots to do. Room was a decent size. Choice of pools. We preferred the quieter pool. The larger pool allows floats. Both nice. The kids softplay and splash park were good also. We used the spa on the last day, but this was expensive as, again - not included in all inclusive.

Buffet was very, very busy. Busiest I’ve ever seen in years of all inclusive holidays. Picture 20+ People queuing for an omelette! Food was great and very varied. There are x 2 a la carte restaurants, but you can’t access these with all inclusive. It’s a shame as they were empty most nights. Other hotels allow usually give all inclusive guests 1 meal in the a la carte restaurants, this would take some of the pressure of the main restaurants! Lots of kids activities but very very busy. We booked high ropes 2 days in advance, when we went to do it, they had closed the course. Nice drink choices but again massive queues - usually 10+ people. Premium spirits and barista made coffees all cost extra.

Great for travelling with children, they have so many things to do. The staff is super friendly. They offer a lot of trips, it is very easy to book though them trips or even to rent a car. Made it very comfortable for us.

Hotel was very noisy at night, with different events every night, but at least they didn't last too long. Instead of a queen size bed we got two individual beds together, not the comfiest. The buffet was alright, but I'd have liked to see more Spanish food.