The hotel was clean & the staff helpful. We booked a room with sea view and were not disappointed.

We are both vegetarians. We felt the choice of vegetarian or vegan main courses was limited. I spoke with one of the chefs, he said there was plenty of choice of salads & pasta. True, but a vegetarian diet consists of a lot more than salad, pasta & pizza. There is an increasing number of people adopting a vegetarian or vegan diet & the hotel should amend the main courses offered. During the week we stayed there was an enormous range of fish & meat main courses, including rabbit & goat!

Food facilities all good. Staff who took care of the shows and events were exceptional. They worked ever so hard. Great with entertaining, music. Night time shows were high quality every single night of our stay. Kids disco was great..staff were top notch. Decent size pools ..3 in total.

Location a little out of the way. We always had parking close by which was good. My two young girls loved it.. You have to be up early to get a sun bed as guests book them with towels as early as 5am. Crazy.

Nice place for family clean food good evening kids entertainment

Poor reception staff when booking in simply didn't know what she was doing. Had booked online at the company's request and told me to pick up the key to room ages booking in as girl on reception just didn't seem to able to use their . Bar staff was very poor and just rude, dragging chairs around making noise lounge area not pleasant

STAFF: everybody smiled, they were very helpful, nice people. SWIMMING POOLS: 4 pools, clean water, open only 10-18h and there is cold water. I loved the palm trees around, plenty of shade and beds. FOOD: great sellection, we had an all inclusive, so good coctails and non-stop buffet included (highly recommend). We felt like we do not want to go anywhere from here. I gained at least 3 kg over the week :)) LOCATION: not far from the south airport (30min by car), there is a Jungle park (30min by car), Masca and Teide are not far. Within walking distance (10min) you can find a black sand beach. PROGRAM and ACTIVITIES: good for families, some sports, some music. there was a good animation program for small kids. Maybe I missed some dancing time..

SWIMMING POOLS: We would prefer at least one pool with warm water (outside temperature met the water temperature, which was around 21´C), so it was difficult for kids to play in water. Also, why not opening the pool from 8 a.m. until 10 p.m.?? FACILITY: the kids facility (Barley club) could be open non-stop, especially when it is raining or windy.

OK place. Parking easily possible. WiFi worked well when I needed ( early morning). Three pools, one with heating. Noisy entertainment in little-bit separated place - not disturbing. Breakfast -OK. Staff - friendly.

Some small observations: Room was like an apartment and at the same time not like apartment. There was something like kitchen corner, but you were not able/allowed to use it as kitchen. Somehow confusing situation. Pool opening hours - I prefer to swim early morning or late at the evening.

It's so fun for kids, there's so much for the kids to do and its relaxing for the parents, defo use the kids club, Alex is great. The mini disco is awesome and all the entertainment is high quality. Breakfast is fab. I was really impressed! It was busy for a reason! Our room (Barcy apartment) was cleaned every day and loads of lovely towels and dressing gowns. All food buffets really good

Good range of food on offer at the buffet restaurant and lots of other options at the pool bar. Good gym and pool, not too busy and no fighting over sunbeds when we were there! Massive comfy beds and good sized rooms. Handy courtesy room for your last day.

Staff at reception could be much better, we waited over 20 mins to get our keys with no apology for the delay. Wifi is slow and virtually unusable in the rooms. They've removed the open air part of the restaurant which is a real shame, its now a noisy concrete tube!

The breakfast was great, with plenty of choice, delicious food and even tasty local treats. The beds were confortable. The rooms spacious and bright, cosy and confortable.

There was a bad stale smell when we entered the room. The room was cleaned once more, but the smell reappeared after a few hours. We were surprised that we didn't find any cutlery or dishes/glasses, even though there was a kitchen in the open space.

Restaurant was fantastic, great choice of food, well presented. Liked that lots of the soft drinks were sugar free Large glasses available for drinks Choice of 3 pools, no issues getting sunbeds Quality and variety of children’s work and the activities on offer for children and adults were first class

WiFi was sporadic and was better in some parts of the complex than others Our room was right next to the evening entertainment venue and we were disturbed by noise from the entertainment and by people returning from the venue late at night

Excellent value for money. We stayed all inclusive for 1 week. 3 of the 4 swimming pools are now open (including the one with the slide). Great staff (special mention to restaurant staff, housekeeping and animation). Kids' club open throughout the day and kids dancing activities in the evening. Food variety is good - plenty to choose from. Beach is a 10min walk. Supermarket & pharmacy nearby. Los Gigantes 40min walk 50 euros by taxi to get/from airport. In sum, good vibe, nice mix of guests with great views of ocean + La Gomera

Wifi disconnects at times Coffee only from coffee machines