Spectacular view on N Seoul Tower and mountain, room is well sized with wardrobe and very comfortable desk, bedding is extremely comfortable and the mattress and pillows are incredibly soft, all toiletries are from Molton Brown, gym has all the equipment and helpful staff, swimming pool is excellent, the room is properly cleaned twice a day. Staff is extremely professional and friendly, willing to go extra to help us with any questions. Concierge service is one of the best I have experienced globally. We had breakfast and dinner at The Parkview- it serves the most delicious and sophisticated food. The Library bar has a fantastic view, serves delicious coffee and live music and signing takes place in the evening. Dongguk University Station is 5 mins walk and Namsan hiking route is 15 mins walk away. Hotel has a selection of amazing luxury shops on the basement floor, including contemporary fashion designers. The Shilla has a wonderful Korean art displayed including Park Seo-Bo and Lee Bae.

We would love more storage space/shelves for clothes.

We stayed 4 nights here. Best five star hotel we have ever experienced out of many hotels around the world that we stayed at. Extremely attentive and friendly staff, immaculate room+amenities and the breakfast is incredible. The room service meals were better than some restaurants we have visited, on one lazy night when we just wanted to stay in. The bed is also so comfy I think I slept better than I do at home! It’s a very short walk (less than 5 minutes) down to the nearest Metro so it was easy to get around. They also have shuttle buses on offer which we never had to use. Overall it’s one of those rare places that’s inspiring and makes you feel quite humbled to be surrounded by such an excellent team of hardworking people who are so good at what they do.

Faultless!

Location is amazing and a selling factor to us. We thought the building was underwhelming from an architectural stand point, the inside is what matters though. We thought it was beautiful, one of a kind with superb service

It was busy - we personally prefer quiet. There was a conference taking place during our stay. The soundproofing of the room was also lacking. We could hear some conversations next door, kids in the hallway and music coming from the outdoor pool on Saturday as well as the sound of traffic. Also, rooms are quite small for American standards, given we had an upgrade. If I may, I’d like to compare the room condition/availability of things between SHILLA Seoul and our experience in Shangri-La. I had to ‘ask’ for things at SHILLA and those things were already anticipated in Shangri-La ( again, sorry for comparing) We would pay extra for details and above and beyond. I just did not think those things were consistent at the SHILLA. T overall though, we did enjoy our stay and we will come back

The hotel is great, a little formal, yet equipped with all the things I like. Fitness centre, good bar, good restaurant, breakfast is varied and the location is very good for exploring the city from there.

I was surprised that I wanted to go to breakfast as a hotel guest, only to be told by the person at the table that I would have to wait. Which I don't actually find unpleasant, but I can see lots of empty tables right in front of me. That is not understandable for me. It was only when another manager saw that I had been turned away that he apologised and assigned me a table directly, explaining that there are a lot of reservations on Sundays and they are reluctant to allocate tables. So this time 9 out of 10.

We really enjoyed staying at Shilla. Shilla was truly one of the best hotels we have stayed. The food was amazing and the staff members at the executive lounge were particularly wonderful. Especially Emma Lee, Elena Ha and Nana Hong who were very attentive and detailed and made us feel very comfortable, like we were at home.

The only thing (suggestion we have) is for the sauna area. As many foreigners may not be familiar with the etiquette of going to a sauna, we think it could be helpful to have the proper process clearly explained before use. We observed some people entering the hot bath without showering first and felt this lowered the sanitation of the baths.

Room is really comfortable, staff are friendly and helpful. Duty Free is right next door, and the complimentary bus service to Myeongdong is a bonus. Good variety of restaurant outlets to choose from, we had a wonderful stay.

It was unfortunate that we didn't get a chance to use the sauna and public hot bath in the hotel. Most hotels include free access for hotel guests, but we learned that we had to pay extra every time to access this facility. It was a bit unpredictable to us.....

Excellent service with a lot of attention to details, quite unusual! The breakfast buffet was excellent with a variety of different choices, catering for many different tastes across the world! The bar area (the so-called library) is also very nice and was great for an informal dinner as I was on my own on a business trip.

The spa is being renovated. While some treatments are available in the sauna and they were very forthcoming, it's not the same, so I ended up not using any spa treatments. I did not see any notice regarding this when I booked my stay at the hotel (having wanted to go to the spa).

room was very clean and had a nice view of the garden. located close to restaurants and cafes. has a sprawling garden wonderful for morning walk. has even piped music from speakers along the walk.

the crowds in the weekend. very eventful during weekends, weddings, exhibitions, etc. lots of people in the lobby. elevators were jammed. we arrived late and all the restaurants were full. need to make reservation 1 month in advance? we should have been warned. ate at the bar, live music was good, but food was expensive!

The staff were all super friendly and accommodated every special request we had. The rooms were beautiful, with big spacious, clean bathrooms and some of the most comfortable beds I have ever slept in. The bathroom was equipped with all kinds of toiletries, and they had a variety of chargers for all our electronic devices in every room. The view from our rooms on Seoul Namsan Tower were a neat bonus point.

As the hotel is located up a hill, it was a bit of a hassle sometimes to get up there. Despite the shuttle bus and taxis available for guests' comfort, our group agreed that the location was a bit inconvenient.

I don’t know much about the Shilla’s history but stepping into the hotel felt like I was stepping into an institution. It is outdated though, but it comes across as cozy rather than grimy because of the upkeep. It’s outstandingly clean. The service at reception isn’t the greatest compared to other high-end hotels in Seoul. We weren’t told about details such as needing to book breakfast beforehand if we wanted to pay the guest price, or that there’s a car service between the parking and the hotel. They did end up giving us the guest price for breakfast though to amend for their mistake, but parking is a hassle if you have a car. You have to park and either wait for a car to take you up the hill to the hotel, or make your way up a very long staircase.

No one told us about what’s on offer at the hotel Parking is way too far Breakfast is mid and overpriced The hotel is generally overpriced for the rooms it has