Spectacular view on N Seoul Tower and mountain, room is well sized with wardrobe and very comfortable desk, bedding is extremely comfortable and the mattress and pillows are incredibly soft, all toiletries are from Molton Brown, gym has all the equipment and helpful staff, swimming pool is excellent, the room is properly cleaned twice a day. Staff is extremely professional and friendly, willing to go extra to help us with any questions. Concierge service is one of the best I have experienced globally. We had breakfast and dinner at The Parkview- it serves the most delicious and sophisticated food. The Library bar has a fantastic view, serves delicious coffee and live music and signing takes place in the evening. Dongguk University Station is 5 mins walk and Namsan hiking route is 15 mins walk away. Hotel has a selection of amazing luxury shops on the basement floor, including contemporary fashion designers. The Shilla has a wonderful Korean art displayed including Park Seo-Bo and Lee Bae.

We would love more storage space/shelves for clothes.

The comfort..

The fact that the out door pool is payable.. It should be free at least for guest staying over for long periods

Our stay at the Shilla Seoul Hotel was nothing short of perfect. From the moment we arrived, the staff offered warm, personalized service that made us feel truly welcome. The rooms were spacious, impeccably clean, and elegantly designed with breathtaking views. Every detail—from the plush bedding to the high-end amenities—was thoughtfully curated for comfort. The on-site restaurant served gourmet meals, and the spa provided a blissful escape. Conveniently located yet peaceful, it offered the perfect balance of relaxation and accessibility. This hotel exceeded all expectations; it’s a flawless blend of luxury, service, and comfort.

The service at this hotel is exceptional! Everything was so well taken care of and communicated clearly. The hotel also offers plenty of things to do, which I, unfortunately, couldn’t fully enjoy due to my packed itinerary, but I’ll definitely come back to experience it all. I also loved the duty-free shopping mall within the hotel and even managed to score a great item there!

As a content creator, I would have loved brighter lighting in the bathrooms, the lighting was quite dim, which made it a bit challenging to create content.

We definitely understand why it is a 5-star hotel! The service was excellent - staff was very helpful and anticipates our needs. The room was spacious and comfortable with a perfect view of Namsan Tower. The free shuttle pick up and drop off was good and useful, can be asked for anytime at our convenience. Breakfast buffet is one of the best I've tried! Our stay was so relaxing and we barely lifted a finger!

There's extra payment to for use of sauna and outdoor pool, which was also quite pricey.

We stayed 4 nights here. Best five star hotel we have ever experienced out of many hotels around the world that we stayed at. Extremely attentive and friendly staff, immaculate room+amenities and the breakfast is incredible. The room service meals were better than some restaurants we have visited, on one lazy night when we just wanted to stay in. The bed is also so comfy I think I slept better than I do at home! It’s a very short walk (less than 5 minutes) down to the nearest Metro so it was easy to get around. They also have shuttle buses on offer which we never had to use. Overall it’s one of those rare places that’s inspiring and makes you feel quite humbled to be surrounded by such an excellent team of hardworking people who are so good at what they do.

Faultless!

Location is amazing and a selling factor to us. We thought the building was underwhelming from an architectural stand point, the inside is what matters though. We thought it was beautiful, one of a kind with superb service

It was busy - we personally prefer quiet. There was a conference taking place during our stay. The soundproofing of the room was also lacking. We could hear some conversations next door, kids in the hallway and music coming from the outdoor pool on Saturday as well as the sound of traffic. Also, rooms are quite small for American standards, given we had an upgrade. If I may, I’d like to compare the room condition/availability of things between SHILLA Seoul and our experience in Shangri-La. I had to ‘ask’ for things at SHILLA and those things were already anticipated in Shangri-La ( again, sorry for comparing) We would pay extra for details and above and beyond. I just did not think those things were consistent at the SHILLA. T overall though, we did enjoy our stay and we will come back

The hotel is great, a little formal, yet equipped with all the things I like. Fitness centre, good bar, good restaurant, breakfast is varied and the location is very good for exploring the city from there.

I was surprised that I wanted to go to breakfast as a hotel guest, only to be told by the person at the table that I would have to wait. Which I don't actually find unpleasant, but I can see lots of empty tables right in front of me. That is not understandable for me. It was only when another manager saw that I had been turned away that he apologised and assigned me a table directly, explaining that there are a lot of reservations on Sundays and they are reluctant to allocate tables. So this time 9 out of 10.

We really enjoyed staying at Shilla. Shilla was truly one of the best hotels we have stayed. The food was amazing and the staff members at the executive lounge were particularly wonderful. Especially Emma Lee, Elena Ha and Nana Hong who were very attentive and detailed and made us feel very comfortable, like we were at home.

The only thing (suggestion we have) is for the sauna area. As many foreigners may not be familiar with the etiquette of going to a sauna, we think it could be helpful to have the proper process clearly explained before use. We observed some people entering the hot bath without showering first and felt this lowered the sanitation of the baths.

Room is really comfortable, staff are friendly and helpful. Duty Free is right next door, and the complimentary bus service to Myeongdong is a bonus. Good variety of restaurant outlets to choose from, we had a wonderful stay.

It was unfortunate that we didn't get a chance to use the sauna and public hot bath in the hotel. Most hotels include free access for hotel guests, but we learned that we had to pay extra every time to access this facility. It was a bit unpredictable to us.....