The hotel is very spread out. For my mildly mobility challenged spouse, it was a long walk to breakfast. She never went all the way to the front desk--it was easier to drive! Hallways are dark and dingy. Staff was courteous, helpful and friendly.

I'm always galled by hotels that raise their rates exorbitantly for special community events. $264 for Saturday night with an event at the U of I; $129 for Sunday night. They do it because they know people have to have a place to stay and will pay the rate. However, I wasn't in town for the event but still needed a place to stay. Even though all the other hotels in town may have done the same thing, I know this BW did raise their rates to scalp the community visitors and I will not stay at this hotel again anytime.

Everything was good. Having the restaurant and lounge on site was amazing!

We stayed to nights, the second night was almost $100.00 more and we had to ask for the garages to be emptied and new towels, and more toilet paper. We didn’t leave a privacy tag on the door. It’s not the first place I’ve stayed that doesn’t come between when you stay more than one night, but I think if you paid for the night it should all reset unless you request to not have service.

We love staying at the University Inn when we visit our daughter at UI. The rooms are comfortable and quiet and great value for money. Great hot breakfast as well. All the staff we have encountered at the desk, in the breakfast room, and in housekeeping have been very helpful and kind. Extra shout-out to the dining captain at breakfast - he's amazing.

For the last two times we have stayed, we have been given a room right next to the housekeeping facilities. I have no idea if this is because we book through booking.com and not the Best Western site, but this time when we were offered basically the same room, I had to insist on a different room away from the noise and it took some time to sort out.

The bed was comfortable, the room was nice and clean and conveniently located. It was easy for booking, checking in & out. The staff was professional and friendly and helpful when we needed towels for the pool and the room, they went out of their way to get the pool towels. We were able to bring our dog and breakfast was good.

The pool and hot tub looked like they needed better maintenance. I didn't go in the hot tub and the sauna wasn't available, needed repairs. The breakfast was good but I wished it had a different variety of options each morning it was all the same the whole time we were there. When we arrived on a Friday night there was a convention and it was difficult to find a spot near our room to park. The following morning the breakfast was really crowded with kids, there was a LEGO convention going on. That was the only time though. After the convention there were no longer any issues with parking or crowded breakfast. I would still recommend staying there and I would stay there again.

The staff was 100 % top notch. They went way out of their way to accommodate us. The restaurant and bar are fantastic-it was great being able to eat there rather than try to scramble for a reservation in Pullman during parent’s weekend. We decided to stay here because Pullman was almost sold out except for a few overpriced motels with no amenities-boy am I glad we read reviews and stayed here. It was worth the small drive outside of Pullman. We were more than pleasantly surprised.

I wouldn’t say we disliked anything-the hotel is a bit dated but the staff and food make up for this totally! I think if we would have gotten a room with view of parking lot or shopping center across street I may not have been as happy but they put us in room with courtyard view which was great. We were lucky to get a room at all.

I liked the cleanliness of the room, the availability of toiletries in the room. I was traveling alone, with my small dog, and found the 2nd floor, furthest down the hall location of my room not convenient to being able to quickly get my dog outside if there were an urgency to do so. The same applied to my having to make a number of trips from my car to the room. Other than those two inconveniences, the motel's staff was very pleasant and accommodating, the motel was clean and quiet, the breakfast was plentiful and palatable. Plus, outside the building there is a dedicated grassy pet area complete with a dog waste station with pet waste bags and a trash can. (The bag dispenser was empty when I took my dog to the area...but a bag wasn't needed, fortunately.) I will undoubtedly choose the Best Western Plus University Inn again for future trips to Moscow.

I would prefer my room assignment closer to exit door.

The attractive open lobby, seamless and quick check-in, flyer provided answering all questions, open and beautifully maintained courtyard with flowers, clean and well-appointed room, quiet and comfortable.

The non-stop screaming/yelling child that was allowed to run free in the outside courtyard at 7:30 am uncontrolled by the parent(s) for about 30 minutes. The parent was also quite loud yelling with disregard for other guests. It woke me up both days.

Staff was welcoming. Fast check in and out. Pool area very clean and warm. Breakfast was very good. Dining staff was great and kept all areas clean. I liked that they had quarters available for laundry. All areas were clean. Parking was never an issue.

The one down fall was the spider that was dead that was stuck on the wall. Also, the restroom in the room the water kept flowing none stop and had to keep getting up to reset it. Also, the shower head wasn't adjustable so the water kept spraying out of the tub. Very minor things not a big bother honestly.

Staff was so helpful in getting a room that would accommodate my main concerns: ac and a shower. My son and I were exhausted from moving all day in the 103 degree weather. I have never had such an amazing shower in any other hotel stay. The water pressure was great, the volume of water was indescribable and the a/c was perfect to cool our bodies. And the beds! Loved the sheets and the comfy pillows - slept like a baby.

Nothing. It was wonderful.

The front desk staff--Donovan and Colleen--were incredibly courteous and exceptionally sensitive to our family when we arrived in the middle of the night with an emergency at WSU Veterinary Training Hospital, as well as the morning when we learned our dog didn't survive. Donovan even proactively offered a vet discount for WSU patient families and waived the pet fee for us. At breakfast, the two staff members who were organizing the breakfast were courteous and helpful in assisting me with a tray to take back to our room, since we couldn't leave our 2nd dog unattended to eat in the dining area. Would highly recommend this property to everyone traveling in the Moscow/Pullman region.