I thought the entry was beautiful, especially the chandelier. It was a very inviting welcome from driving the 5+ hours over the bridge. There are drinks (coffee and water) available at the front desk, which is very nice! The continental breakfast was good and had cereal, yogurt, some fresh fruit, lots of drink options, hot food (eggs, sausage and diced potatoes) and you could make your own waffles. The rooms were very nice and the bed firm and comfortable. I loved that the room had a heating and cooling option. We only used the heat since it was winter/springtime.

I thought the vacuuming could have been better. I saw stuff on the floor that the vacuum hadn't gotten up. But otherwise the place seemed clean enough. It was a little bit run down, the hallway and ceiling have a little bit of peeling paint and cracks.

I liked that, upon check in, I was greeted by the staff member with a welcoming smile. He checked over the reservations that was made through a booking site and completed the check in process quickly. After he handed me the room keys, he provided me with directions to locate the room quickly and easily.

There was another man that was staying in the hotel and when my family got to the 2nd floor landing, he was sitting in a chair in the sitting area of the floor. He followed my family with his eyes as we continued past him to our room. The next morning, my partner went out to smoke and upon her return, he knocked on our room "looking for his crew members". My partner went downstairs and brought it to the attention of the front desk staff member, Clarance, and he assured her that we were safe and he will watch for him.

Staff was very kind but they were over worked and understaffed even a great front desk person can only do so much when rooms aren't getting cleaned, there are no towels in the pool area and things are falling apart because they are overwhelmed. Bed was very comfortable, location was good.

Spa was broken, no towels, wifi was disconnected in the middle of the night which killed our white noise and was still dead the next morning was frustrating to not be able to check emails and itinerary information 1st thing.

Comfortable bed. Friendly staff. Good breakfast. Conveniently located. These are the most important things, so overall we were happy.

TV is a nightmare. Water stains on the ceiling. Furnishings and electrical felt like an amateur Home Depot repair job. Fridge didn't close tightly. Hot and Cold reversed on the sink. Furniture, surfaces, and VCR (?) felt haphazardly thrown together. Smokers at every exterior door seemingly 24/7. Dirty chairs and sofa in the suite. Seems like with a little TLC the entire experience could be much more pleasing.

We always stay in the suite at this hotel when we visit. It's our favorite. Quiet rooms, HUGE double jetted bath, super affordable price during weeknights.

Check out time on booking.com says 12pm, but it's actually 11am, I.should have asked, but I wish the front desk would have told us when we checked in.

It was actually in better condition on the inside than it looked like it would be (based on the condition of the exterior).

The bathroom layout is not my favorite. I prefer the sink and mirror in the same room as the bath/shower and toilet.

The staff was very kind and accommodating. They provided early check in and when I needed a HDMI cord found one. Even thought it was not included. The breakfast was also amazing.

Nothing, they were all around amazing.

It was close to the WSU campus and the airport. It was very clean and the decor was not outdated. The lobby was nice and I was pleasantly surprised with our room. Staff was very friendly and helpful. I will definitely book here again when I’m back in Pullman.

Loved the friendly staff. I also liked the back entrance that was near our room. The breakfast and coffee where great. I had tea later in the day to warm up. I was allowed to stay an extra hour that was much needed.

The little coffee maker in my room didn't work, so I went to the lobby to get it.

The breakfast exceeded all our expectations. It was great! The staff was also generous with extra towels and blankets as requested

Our room was never serviced. We only stayed a few days, but housekeeping never came by.