The staff was incredibly friendly any time i went to the front desk or whenever i had a dumb question. The pool and hot tub was great to relax in after a long day and the rooms were really nice, especially with the mini fridge, microwave and adjustable thermostat. The included breakfast was also good, although a few more tables and chairs wouldn't be a bad idea.

The bathroom was a little cozy for my liking but it had everything you could need, just a little closer than you would expect. I will say i was impressed that i was able to fully stand up in the shower as i am quite tall. The faucet controls for the shower were also easy to use and i liked them very much. The price was more than i was hoping but it was a weekend so i'm sure that didn't help.

We chose this hotel because of the pool. And we were very pleased. The children spent all their free time there. Very good breakfast. The connecting door in some rooms is very convenient for larger groups. The location is convenient for visiting Niagara Falls. The staff was helpful, they provided rooms nearby, gave us toothbrushes, toothpastes, and razors.

The audibility of what is happening in the hallway is too good. Especially if you live near the elevator and, accordingly, near the machine that produces ice with a roar. It would be better to place the ice machine in a different location or turn it off at night. In some rooms the toilet door is sliding, and you can break long nails on its handle. Sometimes there are not enough seats at breakfast and you have to wait. The temperature in the room is fixed.

The room was clean. It had all the basic things I needed. The beds were comfortable. The location is great—it’s close to the highway and everything you need. It's my 2nd time to stay in this hotel.

The room was a little small. The location is very convenient since it’s close to the highway. However, if your room faces the highway, it can be quite noisy all night. So it’s both a pro and a con depending on the room. The staff were nice, but I believe they are understaffed—it took us quite a while to wait for someone at reception during check-in.

Rooms were updated compared to other Sleep Inns we have stayed in. Just off the interstate. There is a mall just across the interstate with lots of food and shopping. About 20 minutes from Niagara Falls and about 20 minutes from Buffalo Bisons stadium. Staff was very friendly.

Room was small. Breakfast was fairly typical hotel breakfast. Nothing extraordinary. I didn’t like that the sink was open to the bedroom. I end up waking the kids when I turn on the light to get dressed when I’d rather they get a little more sleep.

Small but comfortable room, had just about everything I needed for a quick weekend stay. The bed was comfortable, and the hotel wasn’t busy when I stayed so it made for a relatively quiet weekend. The hotel offered breakfast for a good amount of time, and 24/7 hot water, coffee and hot cocoa was great.

The rooms are small- for a solo traveler it’s no problem, but could easily get cramped if you have multiple people staying in the room. My room didn’t have a microwave, so I had to use the communal one in the breakfast area. Also, the rooms are not very soundproof, so you can hear just about everything happening outside your door but luckily I stayed in the off season where it was very quiet.

Everything! We stay at this location whenever we are going to Bills games or Niagara Falls...and let me just say...we deal with Lorne EVERYTIME we are there and he is amazing! He handles people checking in while phones are ringing and can multi task very well. I told him we see him so much I should get frequent sleeping miles lol...he has a great personality and knows me pretty much by name when I walk in. I don't think he gets the recognition he deserves...he works hard and it shows! See you in November Lorne!

Parking was ample. The lobby was decorated for Halloween and welcoming. We didn't eat much but the breakfast looked good. Bed was comfy. I asked to have no smelly sprays and lots of pillows for a medical condition. The smell level was fine, we didn't get the extra pillows.

I reserved a disability access room due to a medical condition. The pics showed a flat shower. In our room there was a tub. There were lots of grab bars and a built in seat, but they were almost detrimental because they took up a lot of space and made the shower uncomfortable. Be aware and ask questions if you truly need the disability access. Again,didn't get the extra pillows.

The pool. If you are one of those people who have to inch into a cold pool, this is the hotel for you. The pool room is warm, you can waltz right into the pool and dare I say it, the hot tub is *almost* too hot. Plus the beds are more comfy than most hotels I’ve stayed in. The inclusive breakfast is delicious and the lady who works in that area was super nice. All the staff were pleasant.

The tile in the pool was a bit dirty/discoloured. The shower doors are brass (showing their age).

Great experience from check-in to check-out. My Booking.com reservation was not found when I arrived, but the front desk agent remained calm and friendly and resolved the problem effectively, finding the reservation and getting me checked in quickly. Every staff member we encountered was friendly and professional, and the facility was impeccably clean.

Hot tub was out of order, but we enjoyed the pool.

Value for money. All amenities were included.

There was some mismatch in the description of the room that I booked. My specific preference was Microwave, hence I checked that in the room amenities on booking.com and then booked. However the actual room that was given to me did not have a microwave. When I told the same to the manager, he first said that this is the room that was booked and this doesn’t have a microwave. However later he did bring a microwave in my room. Seemed like the inventory amenities published on booking.com was not correct.