Nice location, very quiet. Polite staff , welcoming and pleasant. Breakfast included in price was very nice and plenty to choose from, Cereal through to cheeses fruits yoghurt and a selection of hot freshly prepared English breakfast choices. Lots of fresh juices and tea or coffee to choose from clean restaurant and attentive staff throughout. Parking was £15 per 24 hours which was reasonably priced for London.

Sadly the only thing we found fault with was dirty bedding left within the rooms sofa bed. We requested clean bedding which was bought to our room. That is the only fault we had throughout our two night stay.

The hotel is in a good location, within walking distance from the ExCeL. There are also tram stations nearby. The staff are very friendly and attentive, polite and resourceful. The rooms were clean, in the sense we couldn't find any rubbish left behind by previous guests; however, there was dust enough to write with. Breakfast was superb. While I cannot judge a British breakfast, I am confident that continental guests will be pleased with the selection on offer.

Dust… and the ladies in the breakfast room. They are always taking your dishware away, right after you have finished. Sometimes you don't even have time to finish your coffee, the mug is just taken away. Yes, you can have another cup of coffee, but it won't taste the same.

Location is good, easily accessible with the DLR (20 minutes from Tower Bridge). There is not much to do around the hotel, apart from 4-5 other hotels there is a nice pub/restaurant just next to it, with great dinner options. You can also do some plane spotting, as London City Airport is just across the hotel, very nice to see the planes touching down - and it is not noisy at all, soundproofing is excellent. Inside it is a usual Hampton service, which is great, exactly why we booked here. Room was nice and cosy, with plenty of windows, comfy bed and excellent shower. Breakfast is awesome, usual english breakfast option, but my favourite is the make-your-own waffle, which is a signature meal in Hamptons. Staff is very kind and helpful.

Cleanliness was generally good, but we had a few stains on the carpet and curtain - it would be nice at least to change the curtain if it gets stained.

Good standard through the property. The rooms are big enough for a sofa bed for families. The shower gel and stuff is really nice.. Nice change at breakfast with the make your own waffles otherwise breakfast is of good enough quantity and selection. Once you work out the public transport it is quite easy to get into the city for major tourist attractions. Great to watch the arrival and departure from city airport just across the Dock Very helpful reception staff

Evening meals were pretty limited menu and didn't have a kids menu option. The location is good but public transport can be an additional cost so do factor this in when choosing. And also factor in the potential disruption to that system and how it may impact your experience Not the fault of the hotel but something to be aware of when planning your trip. No washroom on the ground floor was a bit odd (but may be done to discourage drop in use from non guests)

Quite often when you book an accessible room you arrive to find that the room is not as accessible as it claims to be, here was not the case. Room was plenty big enough for me to get around in my chair and transfer safely onto the bed. The bathroom was an actual wet room with plenty of space for transferring onto the shower chair, sturdy grab rails and multiple emergency cords in case of falls. Reception has a lowered desk for checking in/ordering at the bar, lifts were a good size and staff were very accommodating at breakfast and just genuinely accommodating to my needs. Will definitely stay here again as a wheelchair user.

Nothing, we had a great stay.

Great access and location without the hustle of centre of London, we arranged lots of activities within 48 hours, speed boat, squid game, London tower, Paddington, London dungeon, Paddington’s and shrek plus food, travel, site seeing loved it all and hotel was amazing clean, friendly staff who also accommodated our bags before and after checking in/out amazing stay will return. This is one of the only hotels I have not just had toast for my breakfast too (picky eater not any hotels fault) but had breakfast both days. Good location for plane watching

Maybe extra lights around the area but not up to the hotel

We were booked for an event at London Excel and location was excellent.

During breakfast we were joined in the restaurant by two, let's call them 'night working' ladies who going with their clothing, had been 'invited' to spend the previous night. That particular morning the breakfast was very busy with a number of families and a group of teenage boys whose chins fell to their chests and their eyes must have been burning!! We were shocked, not at the ladies themselves, but that the hotel allowed this to happen, restaurant should have stricter rule that it's for paying guests only and not for 'guests who have been paid'!!!

The hotel was better than expected. Very clean and quiet, comfortable. It is located on the river shore, and only a few minutes walk from the nearest DLR station, which is part of the London public transport, and which takes you to the Jubilee underground line - with it all the attractions are easily reachable- in just 4 stops. The breakfast is way above the normal English hotel breakfast. It is a mix of continental and English breakfast, and you can even make your own waffels in the morning. We were very happy with it. Alltogether I strongly suggest this hotel if you want a clean, comfortable and affordable accomodation.

We are a family of five, so we asked for rooms next to each other. The hotel confirmed this request in writing before our journey, however failed to give such rooms upon arrival. After a bit of a fuss, finally the manager on site cooperated, and found a room opposite each other on the same corridor. It was a bit disappointing to have to argue upon arrival, but finally everything was in order, so thank you for the help and solution.

The staff were very helpful. The room had everything we needed. We had dinner in the restaurant which was really good quality and not too expensive. The distance from the venue was within walking distance. The breakfast was really good, had a very good selection.

The bed was a bit too firm and the pillows were far too soft. Cheap toilet paper quality. The overall bathroom was lovely, with good quality toiletries. The toilet paper was awful.

The hotel was excellent in almost every way. It was a bit too far from central London for sightseeing activities. However, excellent public transport links. Once you get to know your way around. On arrival, we were informed that the elevators were out of order. And we were on the 4th floor. Reception had someone on hand to assist with our bags. Which was great. However, later on our first evening, one of the elevators was repaired & fully operational for the remainder of our stay. The breakfast was amazing!! So much choice we had something different every morning! We would recommend the Hampton by Hilton to all our friends and family in the future.